Fleur Quebec Reviews 503

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 267 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the staff's helpfulness and professionalism, noting their efficiency in resolving issues and providing clear explanations. Many find the ordering process straightforward and some have received beautiful, fresh products that met or exceeded their expectations, with timely delivery. However, there is significant dissatisfaction regarding delivery services, with some experiencing delays, incorrect addresses, or products arriving frozen or damaged. Some customers also received orders that did not match the website's descriptions, either in size, type of flowers, or overall arrangement. There are also reports of issues with the ordering process itself, such as credit card problems or orders going through without final confirmation.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers praise fast and reliable delivery, with... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as orders not arriving,... See more

Product

Consumers find product quality and accuracy to be ambiguous. Many reviewers express disappointment, citing... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the quick, efficient, and friendly... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Two orders were created because I could not complete the first one because it would not successfully accept my credit card-I had to use a different browser. When trying to use the chat agent, I never... See more

Company replied

Rated 3 out of 5 stars

The ordering process was super easy and the delivered product was gorgeous! My only complaint is that I sent flowers to someone, setting the delivery address at their house, but the flowers were inst... See more

Company replied

Rated 4 out of 5 stars

Nice flowers received at the appropriate time. Friendly user platform. Not very useful the shop app to follow the delivery. No reply to messages sent to Fleur Québec. Overall good experience

Company replied

Rated 4 out of 5 stars

Allan was super helpful on the phone and via live chat! The website wouldn't allow me to add a message to my flower order, but I was able to add one after the fact via live chat. I will update this... See more

Company replied


3.2

Average

TrustScore 3 out of 5

503 reviews

5-star
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1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great option for flowers delivery

We have used Bloomex services for multiple occasions, whether it was for condoleances flowers, feel better flowers, and have always had a good experience. They have delivered the flowers always in a timely manner, making sure the person was there to receive it, and sending notifications to make sure I would know when it was delivered. Totally recommend their services.

4 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your lovely feedback 🎈 We’re delighted to hear the ordering process was easy!

Rated 5 out of 5 stars

Balloon bouquet for Grandma!

Ordering a bouquet of balloons for my grandma was easy and clear on the website. The morning delivery arrived as I had hoped - the driver followed the instructions for delivering to a local senior residence. The balloon bouquet made my grandmother’s place extra warm and cheerful for her special day. Thank you!

3 March 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you for your lovely feedback 🎈 We’re delighted to hear the ordering process was easy and that the delivery went smoothly. It’s wonderful to know the balloon bouquet helped make your grandmother’s special day even more cheerful!

Rated 2 out of 5 stars

He did not get the right box

He did not get the right box. It was not what I ordered.

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the box received did not match what you ordered. It appears there may have been a confusion during the preparation of your order.

Please contact us directly so we can review your order in detail and investigate further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 1 out of 5 stars

False advertising

False advertising, not delivering on time, change in delivery without approval. Rebate not applicable. Very disappointed.

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your experience did not meet your expectations. It appears there may have been a confusion regarding the delivery timing, the order update, and the rebate conditions.

Please contact us directly so we can review your order in detail and follow up accordingly.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Beautiful flowers

Beautiful flowers, great delivery at a great price. Very happy with my purchase.

Thanks for making her day special!!!

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 1 out of 5 stars

They didn’t deliver as it was promised

They didn’t deliver as it was promised. Plus the bouquet that my mother received doesn’t represent what I saw on the website.

25 February 2026
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the delivery did not occur as expected and that the bouquet did not match what was shown on our website. It appears there may have been a confusion regarding the delivery timing and the selected arrangement.

Please contact us directly so we can review your order in detail and investigate further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 5 out of 5 stars

Great service

Great service! Beautiful flowers and overall great experience!!! Highly recommend!!

6 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

I booked a gift from the GTA for my…

I booked a gift from the GTA for my husband in Calgary, and he absolutely loved it! The presentation was beautiful, everything looked fresh, and it arrived right on time. Because of that wonderful experience, I decided to use **Bloomex** again today to send a gift to my sister-in-law in Australia and she loved hers as well!

I’ll be honest, I was a bit worried after seeing some negative reviews online, but I decided to go ahead anyway. I’m so glad I did because they completely proved my doubts wrong. The delivery was quick, the package arrived in perfect condition, and everything was neatly and securely packaged with no damage at all.

What also stood out to me was their customer service. The support team on phone call and the chat box was amazing, very responsive, helpful, and reassuring. They answered my questions politely and made me feel confident about my order.

The quality was great, the items were exactly as described, and the value for the price was worth it. Both gifts made my loved ones genuinely happy.

From my experience, Bloomex has been reliable for both deliveries within Canada and internationally. If you’re considering ordering, I would definitely say give them a try, you won’t regret it!

14 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

I ordered flowers for my friend whose…

I ordered flowers for my friend whose mom had passed away / I ordered in the morning and she received the flowers in the afternoon / very good service and a very nice arrangement
Thank you
Linda Pauls

6 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

The flowers were beautiful

The flowers were beautiful. Well presented as per website. Delivered on time. Thank you to the florist.

11 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service
Delivery on Time
Flower Arrangements Beautiful
Good Prices

12 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

The website is easy and love the…

The website is easy and love the variety. Great service, the flowers were send in a box to prevent damage from the cold which is really appreciated. Would definitely order more.

18 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
Thank you so much for your wonderful feedback 🌸 We’re delighted to hear the flowers, delivery, and price met your expectations and helped make her day special. We truly appreciate your support!

Rated 5 out of 5 stars

thank you to Reuben for helping me with…

thank you to Reuben for helping me with my giftbasket order after having technical difficulties on the site. He helped me through the chat box and all was cleared up in under five mintues

26 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

We appreciate your feedback! We are happy to hear that!

Rated 1 out of 5 stars

Lies

Lies. Disappointing people.

19 December 2025
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that your experience did not meet your expectations. We would like the opportunity to review your order and better understand what happened.

Please contact us directly so we can assist you further.

📞 1-(877)-286-2401
✉️ contact@fleur-quebec.com

Rated 1 out of 5 stars

Rubbish Company ! Dont get scam !!!

I have recently placed an order for my in-laws' 50th wedding anniversary celebration on 14 Feb 2026 and was scheduled for delivery on the same day. The flowers and gift baskets that were delivered are completely different from what I originally ordered.
They have just sent some roses which for sure not worth the price i have paid, The gift basket is even worse that only have a few bags of cheap snacks in it !!!

I had carefully selected specific items from overseas to mark this special milestone, and I am deeply disappointed that the wrong items were delivered.

After that I have emailed my complaint 3 times, no reply !!!! called the "so-called" 24/7 hotline 3 times, but no one ever pick up !!!

As you can imagine, this has caused significant inconvenience and disappointment, especially given the significance of the occasion.

I look forward to your prompt response and a satisfactory resolution!!! Please check the email and contact us back !!! (FYI, Order 1416285 if you care !)

14 February 2026
Unprompted review
Fleur Quebec logo

Reply from Fleur Quebec

Hello,
We’re sorry to hear that the items delivered did not match your order for such an important occasion. We also regret the difficulty you experienced trying to reach us. Thank you for providing your order number — this will help us review the situation in detail.

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