Flight Centre UK - Flight Centre Romford Reviews 

197
TrustScore 5 out of 5

4.9

Western Road 11, Unit 5, Laurie Walk, RM1 3RL Romford, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We took a complicated request into the Flight Centre and were really impressed with the help we received. Melanie was helpful and knowledgeable and put together a great travel itinerary for us.

Company replied

Rated 5 out of 5 stars

Excellent service as usual. All staff helpful. Mel covered all requests and was full of knowledge with airlines and routes etc. She was efficient and friendly as always.

Company replied

Rated 5 out of 5 stars

Amy was hands on all the way - extremely helpful in arranging quite a difficult trip. Phone calls and emails always promptly returned with a smile. We could not have managed this trip without Amy's... See more

Company replied

Rated 5 out of 5 stars

I have used flight centre to book flights to Australia and Sri Lanka ( and find accommodation for the latter). The whole process has gone smoothly and when I have had to make certain adjustments th... See more

Company replied


Company details

  1. #23 of 205 best companies in Travel agent
  2. #4 of 35 best companies in Cultural tours provider
  3. #3 of 43 best companies in Flights search site
  4. #2 of 20 best companies in Hotel
  5. #2 of 12 best companies in Recreation centre
  6. #11 of 146 best companies in Tour operator

About Flight Centre UK - Flight Centre Romford

Written by the company

Flight Centre UK

Written by the company

Your centre for travel!
Flight Centre offers a complete range of holidays including tailor-made Journeys, beach and city Escapes, adventure tours and multi-stop travel, as well as the widest choice of airfares – all at great value for money. Speak to one of our Experts on 0808 239 2411.

Contact info

  • Western Road 11, Unit 5, Laurie Walk, RM1 3RL, Romford, England, United Kingdom

  • 08082960415

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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4.9

All reviews

(197)

1,356 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolute pleasure to deal with Mel

Absolute pleasure to deal with Mel, always helpful and goes that extra mile to deal with all our travel issues. Would never go anywhere else to source our holiday adventures.

11 July 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Another great trip organised by Melanie…

Another great trip organised by Melanie Hill at the Romford office - thank you again!

18 June 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

I have just returned from a 3 week…

I have just returned from a 3 week holiday in British Columbia organised by Sophie Curtis. From the start Sophie was professional and friendly offering advice and guidance in answering my queries. Sophie kept me informed of changes - a change to a connecting flight was a bit stressful but Sophie went out of her way to seek guidance from the Hotel in BC and to allay my concerns - and issued regular reminders. Needless to say everything went smoothly without any problems

7 June 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊

Rated 5 out of 5 stars

Sophie Curtis at Flight Centre had the…

Sophie Curtis at Flight Centre had the task of getting return only tickets to my wife in the Philippines.
She pulled this off with great professionalism and patience. I can’t give her praise high enough.
My wife is back safe and sound.
Thank you from the both of us.

25 June 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Well she has done it again sorted the…

Well she has done it again sorted the two oldies out with an holiday in Thailand over Christmas what a woman know wonder shes the manager (Ha Ha ). Thanks Mel for all you hard work. Love Steve / Kimberley xx

15 June 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thanks for the great review 😊

Rated 5 out of 5 stars

Thank you very much Amy

Thank you very much Amy , you made our experience so warm and welcoming 😊

10 June 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Booked our flight and accommodation…

Booked our flight and accommodation with Matthew at the Romford branch.

Very helpful and pleasant.
Made the whole process so easy, and was happy to take as much time as we needed to find the best flights and accommodation.
Thank you

5 June 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi, thanks for your glowing review! We're so pleased to hear the team provided you with such amazing service and made your travel planning so easy 😍

Rated 5 out of 5 stars

Family holiday to Vietnam

I visited Sophie at Flight Centre in Romford today to discuss a Vietnam tour, and as always, she was incredibly helpful. We had a great conversation, and she took the time to answer all my questions. My family previously had a fantastic trip to China and Japan thanks to Sophie’s advice and planning, so I have complete confidence in her recommendations. She is always friendly, professional, and happy to help. Thank you, Sophie, for your excellent service!

1 June 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

I got really fantastic service from…

I got really fantastic service from Sophie. She has been so helpful from the very start of my booking, looking for the best offers for my family. I am so thankful!

28 May 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Excellent service as always!

28 May 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

Thank you Amy

Amy was very helpful and nothing was too much trouble. She found us great flights at a very competitive price.

26 May 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

Rated 5 out of 5 stars

Thank you to Matthew for helping us…

Thank you to Matthew for helping us book our flight to America. His service was very helpful and was very quick and efficient with providing us the best deal for our trip. Would highly recommend for future holidays

23 May 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Hannah you are great :) thank you for…

Hannah you are great :) thank you for all your assistance for our Mexico trip .

22 May 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for taking the time to share your great review for the team 😊

Rated 5 out of 5 stars

The epitome of cutomer service

Sophie (Curtis) is a real star and a consummate professional.

She took time to understand and question my needs to find the best options to meet them then drill down from there.

Sophie was both pleasant and engaging and made me feel she genuinely wanted to help and take as much time as I needed to ensure she could help book the holiday I wanted and was best for me and my party.

Sophie is a real asset to your organisation.

8 May 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Friendly & Efficient

Amy was delightful! She was very knowledgeable and helpful and remembered my details from the previous week.
I had never used the Flight Centre before but I'm glad I booked my daughter's flights with them. I feel much more confident that it's all taken care of than had I booked on-line myself.
I would definitely use them again. All staff were friendly and welcoming.
Thanks Amy & Team

10 April 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Melanie has been very helpful in…

Melanie has been very helpful in booking my holiday to Mexico and kindly rearranging my outgoing flight with patience and efficiency.

28 April 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

Amy Burns helped me to secure a flight…

Amy Burns helped me to secure a flight and ever so helpful and super efficient with the process.
Afterwards she was very helpful to book my seat and checking in with me. I am really pleased with the service.
Thank you
Mimi

27 April 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Hi,thank you for your wonderful review! We're thrilled to hear that the team made your booking experience smooth, efficient, and enjoyable. We appreciate you sharing your feedback!

Rated 5 out of 5 stars

Mel always makes everything better

Mel always makes everything better. I ask for something and she organises it for me. I'm so pleased to have her and this company as my travel companion.

27 April 2026
Unprompted review
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Reply from Flight Centre UK - Flight Centre Romford

Thank you for this amazing review, We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

Amy did a great job

Amy did a great job getting me a good price and making sure I had nothing to worry about. Follow up service was excellent

30 January 2026
Unprompted review
Flight Centre UK - Flight Centre Romford logo

Reply from Flight Centre UK - Flight Centre Romford

We love to see this glowing review for the team, and how they not only secured you a great deal, but also made your booking process so seamless. Thank you so much for taking the time to share this fantastic feedback 😍

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