I'm quite fussy about which airline I fly with, transfer times and departure times. Caroline always accomodates my requests with kindness and in a timely manner. Whether it's family travel or solo tra... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company

Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harriet was very helpful again in arranging our flights to Australia this is the second time we’ve dealt with harriet and again she got us a great deal we shall definitely be dealing with her again.

Reply from Flight Centre UK
Have had great support, help and advice from Saleha Begum throughout booking a trip to Japan. She kindly dealt with all the back and forth as we found the right flights and price. Much appreciated - thanks again.

Reply from Flight Centre UK
Chloe was very helpful in booking our flight& hotel to
Singapore and in rectifying the errors in the previous booking. She is very knowledgeable in knowing the system & being patient throughout the process. It was all done to our satisfaction .

Reply from Flight Centre UK
First time booking with flight centre and the service and support from Mary was first class. Nothing was too much trouble for Mary, who sorted out my itinerary on a tight schedule and exactly to my plan. Thankyou!

Reply from Flight Centre UK
Fantastic experience this week at Flight Centre Clapham Junction. Jade was super-helpful and proactive. She made what seemed an impossible task for me, aranging a trip to Thailand and Australia, and meeting up with my daughter on the way, a pleasant and rewarding experience. I knew I was in safe and competent hands and I can look forward to my holiday, knowing that, if any issues arise between now and then, I can go back to Jade for help. Totally recommend Flight Centre services.

Reply from Flight Centre UK
A really easy to use website made my booking quick, and my contact Ollie was super helpful and attentive to any questions or queries.

Reply from Flight Centre UK
During a six month stay in Australia I was diagnosed with a serious illness the treatment of which ment that I would not be fit to travel on my scheduled flight back to England, I contacted Sacha Johnstone , my contact at Richmond Flight Centre, and explained the situation, which was very stressful for me and she told me not to worry at all , I gave her the date of when I would be fit to travel and she rescheduled everything for me without me having to worry about a thing, it really made things so much less stressful for me and I am very grateful for that

Reply from Flight Centre UK
Booking made easy! Jade is extremely helpful and managed my booking without stress and complication. Jade used her knowledge and advised on the best locations and sights to see through her own experiences which is very reassuring. We’ve used flight centre for multiple long haul bookings and will continue to use in the future, thank you Jade 👍🏻

Reply from Flight Centre UK
Harry in the Chelmsford store was first class in rearranging our flights to Australia after being cancelled because of the war. He was very helpful and arranged our trip just as we wanted. Thanks very much Harry.

Reply from Flight Centre UK
I cannot recommend Alex more. He's been integral in sorting out our flights and accommodation for our trip to Japan in September. He was very patient with our constant changes and revisions to the itinerary and his recommendations have been very helpful. Would recommend him and Flight Centre to anyone looking to travel to Japan!

Reply from Flight Centre UK
Michelle explored many options for us to find the best deals and accommodation. She even went off the system to meet one of our requests. We never felt rushed and she spent a lot of time with us.

Reply from Flight Centre UK
Kiri was very helpful and spent time looking for the best deal for us and flights to suit dates required.
Answered all our questions with courtesy and accuracy and assisted us through the online payments process.

Reply from Flight Centre UK
The ladies at Flight Centre (especially Sacha) went over and beyond in sorting our holiday out for us - Thank you
I had an excellent experience booking our family holiday with Hannah at Flight Centre in Richmond. She took the time to really understand what we were looking for and found travel options that suited our needs and budget perfectly.
Hannah made the entire booking process smooth and stress‑free, offering helpful advice and thoughtful suggestions along the way.
We have booked several family holidays with Hannah, and her reliability, knowledge, and dedication have always been consistent every time. I highly recommend her to anyone looking to book their next holiday.
Thank you, Hannah, for making everything so easy — we wouldn’t hesitate to book with you again.

Reply from Flight Centre UK
Flight Centre make booking flights so easy; there are lots of online tools available, but it can be so overwhelming with so much information, and figuring out hidden fees, best dates to fly etc. Flight Centre took my requirements and provided me with an excellent option that was cheaper than what I would have got online for a direct flight and better flight times. Alana at the Richmond Centre was a gem - highly recommend.

Reply from Flight Centre UK
I appreciated Julia’s information re my change of flight time

Reply from Flight Centre UK
We are embarking on our Australian adventure today. Sam McDougal has been very helpful. She has advised and helped us choosing accommodation, internal flights etc. When we had a query : she got back to us very promptly.

Reply from Flight Centre UK
5 stars for Julia she is a credit to the company

Reply from Flight Centre UK
I've been liaising with Kelly all the way through booking. It took me ages to finalise the details but she was always responsive and helpful, and turned around my itinerary requests really quickly. I'll be using FlightCentre again, highly recommended.

Reply from Flight Centre UK
They helped me get the flight I wanted and were totally efficient about it, and the price was good. BA made a mistake by putting 'no checked luggage' on our tickets but we called FCUK and they sorted the problem immediately. We shall definitely use FCUK again.

Reply from Flight Centre UK
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.