Cindy is what made the experience so great. Size was not what was expected and needed larger. She helped me with that, then assisted in getting the mailing address changed. She even updated me when th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got an email from Floralsecrets that an order from last May had been cancelled. Being the curious type, I responded asking what this referred to. Got a quick reply from Monica in Customer Ser... See more
Company replied
I didn't realize at first that the VIP experience was an additional charge. I happened to see a comment on one of their social media advertisements that made me nervous so I emailed customer service... See more
Company replied
I really loved the service I received. I had ordered some bra's and they ended up being the wrong size, I especially want to thank Monica for helping me get the right size to me, I highly recommend th... See more
Company replied
3.6
Average
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 3 of the beautiful rose bras
I ordered 3 of the beautiful rose bras, however when received the cup size was a tad small. When I contacted the support team (no pun intended) 😂 they were fantastic! Could not help me enough! Replied to my email and promptly sorted my problem out. Was lovely to have such great customer service - Thankyou
22 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear that our support team was able to quickly assist you with the sizing issue and make the process as smooth as possible. We're especially glad you enjoyed the experience—and we loved your "support team" pun! 😊
Providing prompt, friendly, and helpful customer service is always our goal, and it’s wonderful to know we could help you find the right solution.
We truly appreciate your support and thanks for choosing Floral Secrets!
Excellent Customer Service
When I received the bra I had ordered, I realized that the fit was incorrect. I thought, "oh no, now I have to go through the hassle of customer service to either return, or replace, the bra."
Not the case. The customer service associate, Sophia Anderson, was very accommodating and helpful. Not only did she help me with the correct size I should have ordered, she walked me through each step of the exchange process.
This was the best customer service assistance I have ever received from a company! And the best bra I have ever bought!!!
14 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Sophia—she’ll be delighted to know her assistance made such a positive impact on your experience.
It’s even more rewarding to hear that you love your new bra and consider it the best you’ve ever purchased! Thank you for choosing Floral Secrets and for taking the time to share your experience. We truly appreciate your support!
The customer service of this company is second to none!
The customer service of this company is second to none! I am very thankful for being able to get the correct size hassle-free. I can't wait until it shows up, as I want to wear it to a wedding at the end of August. Thank you again!
29 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear that our customer service team was able to help you get the correct size quickly and hassle-free. Providing a smooth and enjoyable experience for our customers is always our goal.
We hope your replacement arrives soon, and we’re excited for you to wear it to your wedding at the end of August! We hope you love the fit.
Thank you for choosing Floral Secrets and for taking the time to share your experience. We truly appreciate your support!
Well I kept hearing bad reviews so I…
Well I kept hearing bad reviews so I was a little worried but I'm so glad I went through with it it I love the bra it's everything they say it is
1 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for sharing your experience!
We’re delighted to hear that you gave us a chance and that the bra lived up to your expectations. It’s wonderful to know you’re happy with your purchase and found it to be everything you hoped for.
Your feedback means so much to us, and we truly appreciate you taking the time to share it. Thank you for choosing Floral Secrets!
I had signed up for the wrong thing and…
I had signed up for the wrong thing and the straightened it out
Quick response to emails also
Thank u
1 April 2026
Unprompted review
Reply from Floralsecrets
Thank you for taking the time to share your experience. We truly appreciate your support!
My bra clasp broke
My bra clasp broke. It was replaced right away. I love that floral secrets backs their product
25 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
Standing behind our products and providing excellent customer service are very important to us. Your kind words mean a lot, and we truly appreciate your trust and support.
Thank you for choosing Floral Secrets!
The customer service was top tier
The customer service to make a mishap right was amazing woukd definitely order again and product is just as advertised and I have since ordered more
31 May 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
It’s very rewarding to know that you’re happy with the product and that it lived up to your expectations. The fact that you’ve already placed another order means so much to us.
Thank you for your continued support—we truly appreciate it!
Still not had a response after 5 days…
Still not had a response after 5 days from the email I sent 20 minutes after putting in my order. I realised I bought another 3 of the wrong size and I’ve requested a cancellation and my money back. So far I’ve had nothing. No response and no bras !!! I requested a refund from PayPal which they are working on. I would not trust this company as far as I could throw them… I’m owed over £100 and they’ve not replied or even acknowledged my order in the first place!!
23 June 2026
Unprompted review
Reply from Floralsecrets
We sincerely apologize for the delay in receiving a response and for the concerns regarding your order. We understand how disappointing it is when you request a cancellation shortly after placing an order and do not receive the communication you expected.
Please provide your order details so we can review your account, investigate the status of your order and refund request, and assist you accordingly. If you have already opened a case with PayPal, we will continue to cooperate with the resolution process.
Thank you for bringing your concerns to our attention.
Monica Davis in customer service
Monica Davis in customer service was a true pleasure to work with in getting my refund returned. I highly recommend this company!
14 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’ll be sure to share your kind words with Monica. Thank you for your recommendation and for taking the time to share your experience—we truly appreciate your support!
If I could give them zero stars
If I could give them zero stars, I would.
Ordered 3 bras for 19.99 each. They charged me for those, BUT ALSO another three I did not order, that weren't even my size. Those were also at 34 dollars each.
In total they charged me 102 dollars for bras I did not order, that were not even my size.
I contacted them within minutes of the second charge coming through to tell them they messed up and request a refund.
They ignored my email and shipped everything out the next day, as one shipment. So I KNOW they knew, because it was billed as two separate orders.
I have dispute this with PayPal, but clearly, they are doing this deliberately.
SCAMMERS.Do not buy from them.
18 June 2026
Unprompted review
Reply from Floralsecrets
We’re sorry to hear about your experience and understand your frustration.
We sincerely apologize for the confusion regarding your order and the additional items you did not intend to purchase. We understand how concerning this situation must have been, especially after you contacted us shortly after placing your order.
We also regret that your concerns were not resolved before the order was shipped. If you have already opened a dispute with PayPal, we will continue to cooperate with the resolution process.
If you are willing, please provide your order details so we can review your account and investigate what occurred. We appreciate your feedback and the opportunity to look into your concerns.
At first the products that I ordered…
At first the products that I ordered wasn't fit to me at all so I complained about the sizes inaccurate. Good thing that the staff are so nice and friendly. They replaced my order without returning what I ordered and help me find the correct size. After almost 2weeks I received the replacement. I am so glad it fit me well and it is so nice. I am so satisfied with this beautiful push up bra
22 May 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for sharing your experience!
It’s wonderful to know that your replacement arrived, fits you well, and that you’re so happy with your beautiful push-up bra. Your satisfaction means the world to us!
Thank you for your patience, your kind words, and for choosing Floral Secrets. We truly appreciate your support!
Floral Secrets has a great team working…
Floral Secrets has a great team working behind it. They resolve issues quickly and efficiently as well. Their bras are very comfortable and sexy too.
3 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’ve had such a positive experience with our team.
It’s also fantastic to know that you’re enjoying the comfort and style of our bras. Your kind words and support truly mean a lot to us.
Thank you for choosing Floral Secrets!
I should've ordered the next size up…
I should've ordered the next size up for comfortable fit they talk about in ad.....really puts the girls up there!!!!
12 June 2026
Unprompted review
Reply from Floralsecrets
Thank you for sharing your feedback!
We’re glad to hear you’re enjoying the lift and support the bra provides!
Thank you for choosing Floral Secrets and for taking the time to share your experience. We truly appreciate your support!
Everyone
Everyone, Ellie has been the last in a long string of helpful people, has been great to work with, something not always found when one is unhappy with a product. Considerate and patient, the two best words to describe Ms Ellie. Thank for being so helpful.
31 May 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your thoughtful feedback!
We’ll be sure to share your wonderful comments with Ellie—she’ll be delighted to know she made such a positive impact.
Thank you for taking the time to recognize our team. We sincerely appreciate your support!
Great experience buying from Floral…
Great experience buying from Floral Secrets, beautiful produce, a small admin problem was promptly dealt with by Sophia, thanks
12 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear you had a great experience shopping with Floral Secrets and that you’re enjoying your beautiful product.
We’re also pleased that Sophia was able to resolve the small administrative issue promptly. We’ll be sure to share your kind words with her.
Thank you for your support, and we truly appreciate you taking the time to share your experience!
All a bit small but I have people I can…
All a bit small but I have people I can give to so no worries they look and feel beautiful the colors are great. Will be back for larger sizes t
15 June 2026
Unprompted review
Reply from Floralsecrets
We’re very happy to know that you love the look, feel, and colors of the products. While we’re sorry the sizing was a bit smaller than expected, we’re glad you were still able to find a positive solution.
We truly appreciate your support and look forward to welcoming you back when you’re ready to order a larger size. Thank you for choosing us!
Easy to communicate with and prompt…
Easy to communicate with and prompt action taken to resolve a mix up with my order
14 June 2026
Unprompted review
Reply from Floralsecrets
Thank you for your kind feedback!
Providing quick, helpful, and hassle-free support is always our goal.
We truly appreciate your support and thank you for sharing your experience!
TRUE TO THERE WORD ON EVERYTHING
I ordered a bra size 42 D and I tried it on and it was to small..Thats my size so I message Floral secret and there sending me a size bigger at free of charge.. I love the bra its so comfortable and my husband thought I had a boob job andni told no its the bra... The adds about floral secret bra are true and I give them 100 percent referrals and I have recommended the bra to family and friends..thank you floral secret..
8 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear that you love the bra and found it so comfortable. While we’re sorry the initial size wasn’t the perfect fit, we’re glad our team was able to arrange a larger size for you at no additional cost.
It’s especially rewarding to hear that the bra gave you such great results and that you’ve recommended it to your family and friends. Your support and trust mean so much to us.
Thank you for choosing Floral Secrets, and we look forward to continuing to serve you!
I never received my bra
After emailing the company two times and leaving the bad review I finally got my bra in the mail today. It is good quality and it fits me well so I'm glad I finally got it.
10 June 2026
Unprompted review
Reply from Floralsecrets
We’re sorry that you have not yet received your order and understand your frustration.
We would like the opportunity to review your shipment and provide an update on the status of your order. Please provide your order details so our team can investigate further and assist with a resolution.
Thank you!
I got the wrong size and they were to…
I got the wrong size and they were to quick to get my actual size and send me a new one and it fit! It fit perfect! I appreciate the one that helped me out!!
2 June 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team was able to quickly help correct the sizing issue and get the right size sent to you. Best of all, we’re thrilled that the replacement fit perfectly!
Your kind words mean a lot to us, and we’re so glad we could provide a positive experience. Thank you for your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.