Website is not clear in that you automatically became a bio member. I don’t click on anything to become a member. Two, hard time ordering second bra
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See what reviewers are saying
This was such a positive, sincerely pleasurable experience. I was taken care of completely from start to finish. I ordered the wrong size and after asking about returning it, Claire asked a couple que... See more
Company replied
Made a purchase one time, then find out they are taking some kind of subscription monthly, for nothing. I'm not receiving anything from them. When I try to call the phone number of "Nymbus" that is... See more
Company replied
I can’t say enough about Floral Secrets. From start to finish, their team was incredibly patient, kind, and understanding. I completely missed the replacement deadline for a bra I ordered, but they gu... See more
Company replied
Breach of guidelines
Unauthorized charges
If I could I would give ZERO stars. I ordered 1 bra and was hit with 3 additional charges for $231.60 plus I was automatically signed up for autopay. I tried calling the company several times, listened to a recording saying my wait time was under 2 minutes and after 10-15 minutes I hung up. I’ve reached out to PayPal and my Credit Card Company. Hoping this can be taken care of in a timely manner
Company got back to me. Told me I didn’t decline
the offer of additional products, expedited shipping and autopay that I had to decline after checkout so they were automatically added to my order! The additional products are not even the same size of the original product I ordered and are totally useless. This makes absolutely no sense. They offered me a 50% refund which still leaves me paying over $100 for a bra I ordered that was supposed to cost $20. I will be attempting to return the entire order for a full refund once I get it.
I emailed the company separately and received this response so I am now satisfied with the transaction.
We want to let you know that we have now issued a refund of $231.60 USD for the additional items on your order. Please allow 3–5 business days for this to appear back on your original payment method.
Regarding on the subscription, you are currently enrolled in the 30-day free trial of the VIP membership, so you will not be charged during this trial period. This service was you initially opted for when you purchased our Floral Secrets Comfort Rose Bra. This offer is optional, and we strive to make the terms clear during checkout; however, if this wasn’t your intent, we completely understand and are happy to cancel your membership immediately.
28 January 2026
Unprompted review
Reply from Floralsecrets
Thank you for reaching out and for sharing your experience. We’re sorry to hear about the frustration this has caused and appreciate the opportunity to review your order more closely.
At this time, we’re unable to locate your order without additional details. To help us review everything and see what we can do to resolve your concern, please provide any of the following information:
1 . Order number
2. Email address used at checkout
3. Full name and shipping address
Once we receive this information, we’ll be happy to look into the charges and discuss the available options with you. You may also reach out to us directly via email at support@floralsecrets.co
Have a great day!
If I could give a zero star review I…
If I could give a zero star review I would the first one they sent didn't fit even with my measurements correctly so I messaged them to send it back and they told me to keep it to send them the proper measurements so I went up two cup sizes and three band sizes and still did not fit properly was made from really good material just doesn't fit at all even with actually being measured the front clasp is way cheap and does not hold do not waste your money your time your effort
19 January 2026
Unprompted review
Reply from Floralsecrets
Thank you for sharing your feedback. We’re sorry to hear that the fit wasn’t right despite your efforts to provide updated measurements, and we understand how frustrating that can be. We’d like to review your order and see how we can assist further.
To help us locate your order, please provide any of the following details:
1 . Order number
2. Email address used at checkout
3. Full name and shipping address
Once we have this information, we’ll be happy to look into your concern and advise on next steps. You may contact us directly at support@floralsecrets.co
Have a great day!
The product matched the photos and…
The product matched the photos and description exactly — very reliable
23 January 2026
Unprompted review
Reply from Floralsecrets
We appreciate you taking the time to share your experience!
No chance this "bra" would ever fit
I guess I got something you could call a bra. Despite being labelled my size on the packaging and on the bra itself, there is no way this would ever fit. I used my regular size which I order from La Senza or Victoria's secret.
I wouldn't waste my money if I were you.
28 January 2026
Unprompted review
Reply from Floralsecrets
We’re sorry to hear that the bra did not fit as expected, especially after ordering your usual size. We understand how disappointing that can be, and we appreciate you sharing your experience.
Fit can vary between brands, and while many customers find success using our size guide, we recognize it may not work perfectly for everyone. If you haven’t already, our support team would be happy to review your order and discuss available resolution options.
Please feel free to contact us directly so we can assist further—we’re always here to help.
This is a scam to set up a reoccurring…
This is a scam to set up a reoccurring payment. Do not buy. I paid £17 for a bra that is way too small, uncomfortable and no good. They added a free VIP service to my cart. I then had £26 taken from my account the following month which I am in the process of trying to claim back via PayPal. I googled the company and this is happening to so many people. Do not buy!!!
26 January 2026
Unprompted review
Reply from Floralsecrets
We’re sorry to hear about your experience and understand how frustrating this must have been. After reviewing your account, we can confirm that the VIP subscription has been cancelled and the VIP charge has been fully refunded. No further charges will occur.
We regret the dissatisfaction with the fit of the bra and appreciate you sharing your feedback. If you have any remaining questions or need further assistance, please feel free to contact us directly at support@floralsecrets.co and we’ll be happy to help.
Took 3 additional payments
I ordered one bra and took over £250 from my bank which included 3 additional payments. Absolute nightmare
23 January 2026
Unprompted review
Reply from Floralsecrets
We’re very sorry for the distress this situation caused. After reviewing the account, we can confirm that the order was cancelled and all charges were fully refunded. No further payments remain on the account.
Please note that depending on your bank/payment method, refunds may take a few business days to appear. If you need any confirmation or further assistance, please feel free to contact us directly—we’re happy to help.
I am beyond impressed with the customer…
I am beyond impressed with the customer service of this company! they went above and beyond to make sure that any issues were taken care of in a timely manner, they were communicative with me through the whole process. Sarah and Kelly are AMAZING! I have not experienced this exceptional service and care in a long time. The actual bra is way higher quality than I was even expecting and based off how I was treated I would happily order many more times from Floral Secrets.
22 January 2026
Unprompted review
Reply from Floralsecrets
Thank you so much for this incredible feedback! We’re truly grateful for your kind words and thrilled to hear that we were able to support you. Providing clear communication, care, and timely resolutions is very important to us, so it means a lot to know that came through.
Your trust and willingness to order from us again is the highest compliment—thank you for choosing Floral Secrets and for taking the time to share your experience! 💕
The company went to great lengths to…
The company went to great lengths to provide me with the right products and I even changed the address to send it to me at a new workplace.
This was greatly appreciated
Also I love the product. Sarah and the team are incredibly focused of customers.
Thank you again team Floral Secrets
Karen
2 January 2026
Unprompted review
Reply from Floralsecrets
We’re happy to know that our team was able to assist you with updating your delivery and that you’re enjoying the product. The whole team truly appreciates your support, and your feedback means a lot to us. We look forward to serving you again in the future!
Scam
The fabric was low quality, the size was off, took several weeks to receive, but worst of all they charged my card $35 for 4 months saying I “agreed to it when I clicked the free shipping box” I had to cancel my card. This is nothing but a deceptive scam
21 January 2026
Unprompted review
Reply from Floralsecrets
We’re very sorry to hear about your experience and understand how frustrating this situation must be. We’d like the opportunity to review your case and clarify any charges that occurred.
Could you please contact our support team directly at support@floralsecrets.co
with your order number, full name, and the email address used at checkout? Once we have these details, we can investigate the charges and work toward a resolution.
Small and thin material not good
After seeing countless ads on Facebook I brought a few bras. For 1 they run VERY VERY small in size, 2 supposedly an uplifting affect without the annoying underwire not true at all and 3 they are made from the thinnest material they look and feel like something you would buy from Temu or Shein. Honestly dont waste your money it is not worth it
15 January 2026
Unprompted review
Reply from Floralsecrets
Thank you for sharing your honest feedback. We’re sorry to hear that the bras did not meet your expectations, particularly regarding sizing, support, and material quality. Your comments about fit and construction have been noted and will be shared with our product team for review and improvement. If you’re open to it, our support team would be happy to assist with sizing guidance or discuss available resolution options. Please feel free to reach out to us directly so we can help where possible.
Too small in bust
Too small in bust. They were to send me 2 new ones in a larger size. I only received one and it was in the same size as the others. I reached out to them once again. Said they would correct and wanted all the information I previous gave them again. It's been over 3 months still I receive and paid for a product that does not fit properly as their sizing chart says.
14 January 2026
Unprompted review
Reply from Floralsecrets
Thank you for bringing this to our attention, and we sincerely apologize for the continued frustration this has caused. We would like the opportunity to finally make this right. Please contact our support team directly so we can review your case in full and ensure the correct resolution is completed without further delay.
Terrible site do not use
Don't bother not true to size terrible quality made in China and delivery was awful and then they take other payments from you. Had to cancel card and went down to fraud as I did not authorise.
27 November 2025
Unprompted review
Reply from Floralsecrets
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be. We take concerns about unauthorized payments very seriously.
At this time, we’re unable to locate your account based on the information in your message. To investigate what happened, cancel any active subscriptions, and review possible refunds, we kindly ask that you contact us directly with your order details (such as the email used at checkout, order number, or last four digits of the card charged).
Please reach out to us at support@floralsecrets.co
, and our team will promptly review and assist. Our goal is to resolve this fairly and transparently.
Please give us the opportunity to address and resolve this matter for you.
Floral secrets is a misleading company
Floral secrets is a misleading company, upon checkout make sure you look very closely as they unknowingly sign you up for a “VIP” membership!! Went just about a year before I noticed a monthly charge for this crap!! My wife wasn’t even fussed on the bras. Buyer beware!!
6 January 2026
Unprompted review
Reply from Floralsecrets
Hi Dustin,
We’re sorry for the frustration this situation caused. We understand your concern regarding the VIP subscription. Our records indicate that the VIP program is presented during checkout, and terms are included at that time.
To resolve this, we encourage you to contact us directly so we can cancel any active VIP subscriptions and review eligible refunds. Please reach out to us at support@floralsecrets.co, and we’ll assist you promptly.
Thank you for giving us the opportunity to address this matter.
I just received my floral secrets bras…
I just received my floral secrets bras X4 they are a beautiful design made with love and the fit is just perfect. Thanks floral secrets for giving me such a lift and sexy glam look and feel.
6 January 2026
Unprompted review
Reply from Floralsecrets
It’s wonderful to know they give you that lift and glamorous feel—you made our day!
I wish I could give no stars
I wish I could give no stars!
Do not waste your money. I bought several bras. The Bras came and they are the wrong size. I tried to return it and they asked for pictures of bra. Huh, why? So, I sent it. They still refused to send me the return process. They wrote back and asked for pics of me and my measurements. I wrote back that I just want to return it. They waited days then wrote and closed my return process because it was grater than 30 days.
They ran out the clock.
Customer Service is awful.
30 November 2025
Unprompted review
Reply from Floralsecrets
Hi Tracey,
We’re sorry for the frustration this experience has caused. We understand the bras you received were the wrong size and that the return process has been confusing.
As previously advised, our return policy allows returns within 30 days of delivery, which is why the standard return process could not be completed for your order. However, as a one-time courtesy, we offered a replacement to ensure you receive a correctly sized bra.
We are in communication with you via email to assist and resolve this matter. Please continue to correspond with us there.
Thank you for your understanding.
Kind regards,
Customer Support Team
Scam Avoid.
I ordered one bra was horrified to find that they took an extra $102 without me knowing until I checked my statement. They sent me 3 extra bras which I had not ordered. Wish I had read these reviews before I ordered . Paypal no help at all.
2 January 2026
Unprompted review
Reply from Floralsecrets
Hi Diane,
We’re sorry to hear about your experience and understand how upsetting unexpected charges can be.
Our records show that your order was successfully delivered, including the additional bras that were part of the promotional offer selected during checkout.
If you have not used the additional items and do not wish to keep them, you may contact us directly and we’ll be happy to provide return instructions so the eligible items can be sent back for review and refund in accordance with our return policy.
Please reach out to us at support@floralsecrets.co, and we’ll assist you.
Kind regards,
Customer Support Team
SCAM company
I ordered 1 bra and they took a further £67.30 - twice - scam company, trying to stop them getting my money via Paypal,
AVOID
SCAM company!
30 December 2025
Unprompted review
Reply from Floralsecrets
Hi Wendy,
We’re sorry for the concern this caused. We’ve reviewed your account and can confirm that the order was cancelled and fully refunded on December 31st.
If you need any confirmation or have additional questions, feel free to email us and we’ll be glad to assist.
Kind regards,
Customer Support Team
Size up in the cup.
Size up in the cup.
I ordered my usual bra size, and compared it with the sizing guide on the site, but the cups were WAAAY too small.
Customer services were wonderful and immediately sent me the entire order again but in a bigger cup. ….no questions asked. They also kept me updated on the status of my replacement order every few days, which I found reassuring.
Overall, a pleasing experience.
27 December 2025
Unprompted review
Reply from Floralsecrets
Thank you for taking the time to share your experience. We’re sorry the initial sizing wasn’t quite right, but we’re very happy to hear that our customer service team was able to resolve this quickly and smoothly for you.
Keeping you informed throughout the replacement process is important to us, so it’s great to know those updates were reassuring. We truly appreciate your kind words and are glad the overall experience was a positive one.
Thank you again for choosing us, and please don’t hesitate to reach out if we can help with anything in the future.
Warm regards,
Customer Support Team
My original order did not fit.
My original order did not fit.. I left that in a comment on a Facebook post and I ended up getting a response.. After a few emails, I am surprised by getting told I am getting replacements that should be a better fit.. ThNk you for making things right.. I greatly appreciate it.
24 December 2025
Unprompted review
Reply from Floralsecrets
Thank you so much for sharing your experience. We’re glad we were able to connect with you and provide replacement items that should offer a better fit.
Your patience throughout the process is truly appreciated, and we’re happy we could make things right for you. If you need any further assistance once the replacements arrive, please don’t hesitate to reach out.
Thank you again for your kind words and for giving us the opportunity to help.
Warm regards,
Customer Support Team
Above & beyond
I moved, and my bra i thought was forwarded, but I never received it!! Someone did, as it didnt go back either… I explained what happened, and that I had got it because I have been diagnosed w 3rd stage breast cancer & I wanted to feel pretty even though my hair was gone and i felt like crud. They sent me another, AND it was whst i originally ordered AND it fit great, AND the pretty applique on the back showed above perfectly the red tank top i had that is Exactly Same Shade!!
Very nice! They didnt have to send another, but Im delighted they did 🙂 Thank You
10 December 2025
Unprompted review
Reply from Floralsecrets
Thank you so much for sharing your story with us. We’re truly honored that you trusted us during such a meaningful time, and we’re so glad we could help make things right for you. Hearing that the replacement fit beautifully and helped you feel confident and pretty means more to us than words can express. We’re grateful for your kindness and wish you continued strength and comfort. Thank you for allowing us to be a small part of your journey.
Warm regards,
Customer Support Team
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