Fl Premier Rentals Reviews 

55
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

What a fantastic holiday home much much much more than we expected Facilities where great Premier rentals staff where more than helpful with any questions asked Fully stocked larder tops it... See more

Rated 5 out of 5 stars

florida premier rentals was the best, We loved the home and its great location. Management responded quickly when we asked to have the pool heated. The kitchen was well stocked with everything we need... See more

Company replied

Rated 5 out of 5 stars

Awesome property with LOTS of entertainment! This property is unbelievable...the pictures does it no justice! The gated community, water park, basketball court, private pool in the backyard, spacious... See more

Rated 1 out of 5 stars

Worst I’ve been in. Door won’t open upon arrival, ac stops working 3 hours into house rental, their tech never showed up to fix it. Elevator broke next morning 4 am I go to use not working, I report... See more

Company details

  1. Holiday home letting agency

Information provided by various external sources

Florida Premier Rentals has beautiful vacation homes from 3 - 8 bedrooms all within close proximity to Walt Disney World and all the attractions. Beautifully styled vacation homes definitely give you more flexibility than staying in an hotel. We b...


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4.4

Excellent

TrustScore 4.5 out of 5

55 reviews

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4.4

All reviews

(55)

6 reviews in the last 12 months

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Rated 1 out of 5 stars

This company does not provide money back for Covid Restrictions Preventing Travel

We booked this trip months before covid restrictions took place, for the holiday of a lifetime in April 2020. At the time, our flights were cancelled by British Airways, holiday parks were closed, US borders were closed to us and we were not allowed to leave the UK. We were unable to get any compensation for the thousands of pounds we spent on accomodation via our insurance company because Florida Premier Rentals T+Cs stated monetary refunds were possible if they could not fulfil the booking. I have been in emails back and forth for months and still they are not giving our money back to us. In exasperation I recently emailed and stated we would have to leave a poor review and report to financial ombudsman. The owner of this UK based company Karen Collinson stated that they have 'bent over backwards' to offer us the chance to rebook a holiday without a rebooking fee. She stated also that she will not be bullied or blackmailed. I am at a complete loss as to how to respond to such a situation, and these kinds of responses. I therefore felt compelled to warn others that if they take the risk and decide to book holiday accommodation with this company, based on my experience, there is likely to be no way they will get their money back in the event of circumstances beyond their control.

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Perfect Disney Spot!

Perfect Disney Spot!
Everything about the property was incredible. Loved the house, location, amenities, pool, beds, etc. My kids loved the Mario Room and the Candy Land Room. They actually begged to leave Disney World so we could go back to the house and play.

4 December 2020
Unprompted review
Rated 5 out of 5 stars

The Lily Pad leapfrogged to the top of our list of favorite vacation destinations

We truly enjoyed our stay in Florida Premier Rentals "The Lily Pad" home in Orlando over Labor Day weekend 2020. The screening room was amazing. The adults sat on the back row and the kids on the front shouting at the screen and reacting to every scene. It was like our own little Mystery Science Theater! The house was big and gave everyone plenty of room to spread out, but it also had great congregating areas, too. We enjoyed the pool and hot tub, and the children had a blast in the backyard. Overall, we had a smashing good time!

17 November 2020
Unprompted review
Rated 5 out of 5 stars

Happy Client

We stayed at a six bedroom home in Four Corners for the fourth of July holiday. The home was absolutely beautiful! I loved the decor. It was very spacious, clean and well kept! I wiped the home down with Clorox wipes and surprisingly found no dirt/dust. I was very impressed! My family and I had a ball! The staff was friendly and very responsive. Looking forward to returning next summer!

31 July 2020
Unprompted review
Rated 5 out of 5 stars

My Amazing stay at Blue Pearl…

My stay at the Blue Pearl through Florida Premier Rentals was nothing short of exceptional. The property was beautiful and well maintained. The 9 bedroom home held my family comfortably which consisted of 6 littles ages 5-12, 5 young adults ages 18-25 and 6 adults ages 32-40. Will definitely be booking my Florida stay through Florida Premier Properties from here on out.

31 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, friendly staff, lovely homes

I have been booking my holidays with FPR for the last two years and they're a great company to work with, If you're looking to book your next vacation FPR has loads of villas in different areas of Orlando.

We were also due to go last month but with the pandemic on weve had had to re-schedle our dates which is great Ellie got this sorted for us straight away.

I am so happy we got to re-schelde our dates as I know some companies arent offering even offering a change of dates or refunds!!

Being in buisness myself I know how hard it can be and that you couldn't possibly refund as you need the money to make it out of this crisit!! otherwise there wouldn't be a business left!

24 June 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT DO BUSINESS WITH THIS COMPANY

DO NOT DO BUSINESS WITH THIS COMPANY. We booked a stay with this company and our plans changed. They would not consider refunding our deposit or even issuing a credit for a different stay. Poor business ethics.

My cancellation request was 6/16/2020, this allows nearly 15 weeks for another booking, easy enough. I hardly think any of your other parties are out any money (Homeaway said you control the decision regarding the return of deposit).

16 June 2020
Unprompted review
Fl Premier Rentals logo

Reply from Fl Premier Rentals

I am sorry to see that Mr Bryant is unhappy with our service. When he made the initial booking, he was fully aware that it was non-refundable as it is clearly marked on the villa details page. The no-refund is also clearly laid out in the Terms and Conditions document he had to agree to before his initial booking was accepted.


During the Covid crisis, as a gesture of goodwill, we have been making exceptions and allowing our guests to move their bookings to a later date to avoid disappointment. Now that Orlando is open for tourism, we are having to stick firmly to the legal terms agreed when he made the booking.

As I'm sure you are aware, there are several reasons why we have to insist on a no-refund policy:

We cannot allow guests to reserve a villa and then later demand a refund because they have changed their mind. This means they have blocked other vacationers from booking the villa on those reserved dates. A no-refund deposit shows a firm commitment to book and stay at the villa, and it must be respected.

Secondly, we do not hold or control the funds paid by guests to secure their villa booking. The majority of the deposit goes to the booking company, with a very small percentage being passed back eventually to FPR. We cannot refund monies that we do not control.

Thirdly, our villa owners have taken huge losses over the past months of lock-down. They have had no income from new bookings but they have still had to pay high overheads including resort memberships, insurances, pest control, utility bills (to maintain air-con and pool maintenance etc), and mortgage interest in many cases. This continues to be an on-going problem for them as they honor past bookings which limits availability for new bookings for the rest of the year. Now that Orlando is open for tourism, we have to revert to the Terms and Conditions agreed by guests when they book.

We have already had to accommodate moving over 300 bookings that have been rescheduled. We simply do not have the availability to accommodate any further changes.

I'm afraid that making threats and leaving vitriolic feedback comments does not change the legal facts. This was a non-refundable booking that was clearly stated from the outset. Mr Bryant signed to say he understood that there would be no refund if he canceled, and we regretfully have to maintain that position.

Yours faithfully,
Karen Collinson
Owner and CEO Florida Premier Rentals

Rated 5 out of 5 stars

We had such a wonderful vacation…

We had such a wonderful vacation renting the home from Florida Premier Rentals in Encore resorts. Perfect size for the nine of us and so very clean. So many extras included. Pool, hot tub, water park, game room, bar and restaurants! Short drive to the parks and easy to get back and forth to! We will be back!!

30 October 2019
Unprompted review
Rated 5 out of 5 stars

We Were Right At Home With Flordia…

We Were Right At Home With Flordia Premier Rentals
Everyone in our family thoroughly enjoyed our stay at this property. It was quite roomy and everyone enjoyed their own personal space. I absolutely loved the decor! The hot-tube and pool at the house was an added luxury and taken advantage by all, especially during our down days, when not at Disney. I would definitely stay at this property again and highly recommend it. It had all the conveniences of home.

23 October 2019
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!

Florida Premier Rentals was absolutely amazing for our family vacation. Clean, modern, cozy, and great location not too far from the parks, but far enough that it wasn't busy. Great access to restaurants and stores. Great services available for our stay. Lightning fast responses to emails. We will be using them again!

22 October 2019
Unprompted review
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