Fone Angels Reviews 

Fone Angels were helpful and prompt throughout the process and compared to other suppliers they are excellent value. They made what could be a stressful situation smooth and painless, mending the back cover as well as replacing the screen - and keeping us informed regularly along the way. We have no hesitation in recommending them. They even returned the I-pad to our remote Shropshire home promptly when many others have failed!.

Super fast service
Got I pad mini screen repaired in under 5 days from pick up to return.....has been repaired locally before at my local repair shop and it cost more,was a poor job and they cannot be trusted as they continually quote different price on repairs on every occasion.

My ipad was repaired quickly and is now as good as new! Very professional service, highly recommended.

I needed the screen replaced on my iPad. I made the mistake of going with the cheaper option. Once Fone Angels had my iPad they advised me a module would need replacing as well, adding another £40. I then wondered how I would be sure this was not a con? Would they really replace this module?
I paid the extra. When my iPad was returned the new glass looked great but unless you were stood next to the Wifi router the iPad would not connect.
I contacted Fone Angels, they offered to fix it if I returned the iPad.
The second time they had my iPad for months and months. I phoned then, leaving loads of messages and never getting hold of anyone.
I emailed loads of times getting the automated reply and then no actual reply.
Then I received an email telling me my iPad was on its way back.
I'm not sure if they did anything to try to fix the reluctance to conect to Wifi, what I can say is unless you're really close to the router, it won't find a signal.
DISSAPOINTED

Fixed a cracked iPad screen quickly and looks exactly the same :) much cheaper than anywhere else I saw too!

Not the quickest service but good value for money and ok quality

This is the second time I have used Fone Angels and both times I have experienced really quick and efficient service.

Wet good repair and service. My only gripe is that I sent the iPad for an LCD repair only and was sent an email saying that when removing the glass from the LCD it could be damaged and cost a further £34.99 which I needed to authorise. I feel there should have been a warning about this before it was sent. In the event I wasn’t charged any extra

Excellent experience with Fone Angels and the repair of my iPad Air. The home button was faulty and needed replaced. They offered a fast turnaround and the best price I could find plus they sent me a package to send the iPad safely in. Once they received the iPad I was sent an email with the initial diagnosis and asking whether they were to continue. Once done it was posted out quickly.

Great customer service, quality repair and happy customer. Thank you Fone Angels!

Decent company, phone fixed with a day and sent straight back to me. Best prices I've found on the internet - Liam

Very fast repair and return of equipment. Would recommend.

Sent my phone via Mail...didn’t even have to leave the house for the repair. Fast service, was only waiting 1-3 working days after I sent it, to be informed they had carried out a full diagnosis of my phone, even though I only sent it in for a screen repair, they notified me about the headphone jack not working and asked if I wanted it repairing unfortunately I opted out for that, as I needed the phone back as soon as, after I opted out, they sent my phone back and advised it would 3-5 working days however I received it the next working day. Would highly recommend them and will return if anything ever happens again!

Very quick and effective service. I thought my phone was a write-off because of water damage and cracked screen but within a day it came back all shiny and new. Thank you

FoneAngels repaired my iPad mini with a badly smashed screen (bits of glass actually dropping out). They sent a sturdy mail-in carton that protects the device for posting to them with pre-addressed outer protective sack. The iPad was returned within three days with a seamless repair and 100% working. You would never tell it's been repaired. Highly recommend!

Absolutely appalling , they have owed me nearly £200 since March 2017,they still haven’t repaid me. I have no option but to take them to a small claims court.This all started about a year ago when I sent them £186 to fix my iPad which they said they could do .After 4 months of trying to contact them I actually took a day off and went to see them . A young man representing them promised me that they would sort it the following week on which they said that they couldn’t repair my iPad and would send it back with a refund for the money I had sent them .The iPad turned up but not the refund which is still outstanding,they are corrupt

Fone Angels is legit and they did what I paid for - repaired my iPhone 6 screen within 24 hours. The outcome has been fine, the phone works with no issues, the screen looks beautiful and as-new. Responses to emails were quick and to-the-point. So no complaints there! However! I have some suggestions that will make it a bit easier for them and the customer:
1) Please include the Royal Mail tracking reference in the email you send when you dispatch the phone, as this will save you a tonne of hassle in questions about matters ("where is my phone?!") which do not need to be your problem if you've set the email with the tracking number.
2) Be more transparent with the fact your default Royal Mail cover is only up to 50 quid. Let people know and decide if they want to take the risk.
3) Emphasise how much better value you offer compared to the mainstream offerings for repair! It's worth the delay to save over 50%.

As for customers, unless you physically book a same day repair in-shop you need to factor in a few extra days either side of their stated turn-around timescale for the Royal Mail delivery to them, and then back to you. I sent my phone on Monday, for a 24-hr turnaround which they did meet when it was in their hands, but it was not back to me until Friday. So five days in total, which means you need to have a back-up phone handy to use this service hassle-free. But it's a service that's less than half the cost of walking into the Apple store, or Timpsons, or iSmash, so be realistic, people! I think it's a good model and if Fone Angels can be a bit more up-front about these bits of the service you'll build the customer trust you're looking for. I would come back again.

First time using Fone Angels, I had read some bad stories but my experience was very positive. Very competitive price and very quick repair and return delivery. Will be using again for my other Apple products.

Brilliant service. I booked online but then popped in and dropped my phone off personally. It was ready with a shiny new screen in an hour. And at half the price of most London based phone repair shops!

Will definitely use Fone Angels for any future repairs I need. 5 star!!

Shocking,

I had to repair my mini iPad which was costing £100. I then sent the iPad to them and they asks for another £50 which really made me angry - I was speaking to other customers and they said foneangels wanted another £50. I paid the £50 and said it would take 2-3 weeks and it didn't. It took about three months - not kidding. I was emailing them and no replies. I then emailed one time saying I was going to sue them for breaking the consumer protection act and guess what they replied saying sorry. It then came a week later and I couldn't even opened it because the screen was messed up even more. It looked cheap. I throw the iPad in the bin because I was really angry. Never give you devices to anyone online. Go to the nearest shop and get it repaired.