Fone Angels Reviews 

Promptly and well repaired glass on my iPad. Advised to have the sound output jack repaired as well to ensure warranty, although it was working. I would have appreciated a screen protector being included. Fortunately I had a spare one which I have applied.
I appreciated the supply of the packaging for posting.

A good quality repair to the screen on my iPhone. The phone was quickly returned to me when they said it would be. I would definaltly use again

Ordered an Iphone screen repair on 11th Nov. Still not got the phone back on 12th December. It is my teenage daughters phone and she is beside herself. Cannot afford to replace it. I have emailed but just recieved an automatic response. Tried to contact them but their phone just ring out. I fear that I maybe we get my phone back. Cost me £40 and an Iphone 6!! What can I do? Who can I claim from? Will our insurance cover this? I So wish I'd have just taken it to the guy down the road...

Order Number 96959.

First rate service, highlighted a potential problem and gave me the option to resolve if required.

Not as quick as I would have liked, although all complete and phone returned within 12 days. And it wasn't obvious that I would be paying recorded delivery to send my phone to them in the first instance.

Fast service. Good repair

Sent off my iPad in the post. Once arrived there was prompt and useful communication by email. I agreed the repairs to be undertaken. It was back in a couple of days even on normal delivery. The price was reasonable too. Recommended.

Quick and easy- good fix at a competitive price.

Amazing service. Not only did they quote the cheapest price locally for a new iPad screen but they had it ready in less than 24 hours. Hassle free drop off and collection.

Will definitely be using them again for future repairs.

Simple, easy process, good communication, repairs completed - what more could you ask?

Taken to Fone Angels Rickmansworth with a shattered screen within 30 minutes all fixed. Easy access and a very efficient service.

I broke my iPad Air screen whilst away on business. Came back gave Fone Angels a call , placed my order online , drove up to their offices and within an hour I had what felt like a new iPad . Perfectly working and all back to normal. Great efficient quick service , professional and very easy. Result is great very happy thanks Fone Angel !

I do not think I have had a worse experience with any company in my 45 years.
All looked good for a start until a call stating that they would not guarantee the repair on my I-pad unless the wi-fi cable was replaced. The wi-fi was working fine.
When I got it back the pad had decided to have a life of its own by typing and choosing things without input, was not happy so e-mailed, heard nothing until I added a poor review on here when suddenly contact and they retracted that they would not warrant the repair only if the wi-fi failed (liers). Anyway they agreed to repair it under warranty and I had an e-mail stating the item had been shipped back on 1/12/17 in first class signed for, well it is now the 8/12/17 and it hasn’t turned up, have e-mailed and they gave me a track and trace number that Royal Mail do not recognise and all I am being told is be patient. This company is fraudulent and have no interest in the client, DO YOURSELF A FAVOUR, AVOID THEM.
12/12/2017-update
Well I finally received the I pad, oh hang on that’s wrong I had to collect the I pad from the post office as Fone Angels underpaid the post. 20 mile round trip later and I sent all the costs in and they gave me £5.90 back, so basically the £34.99 repair has now cost with postage back for warranty a total of @ £50. And you know what I even had to threaten action just for them to reply. I am contacting Watchdog and trading standards and will update. Darren

the repair was carried out on time, the finish made the iPad look like new.
Highly recommended

I booked a walk in appointment to have my iPad screen and IPhone battery replaced.

Both replacements were carried out much faster than the original allotted time and returned in perfect working state.

I would definitely recommend and use Fone Angels again.

Fast efficient service, also helpful answering my queries online, very happy with the repair although i did have an email to try and upsell another repair during the booked repair.

very disappointed in fone angels.you cannot get threw to anyone in customer services to find out whats happening.my ipad is still in there hands despite it being nearly three weeks.i have emailed and emailed still no reply.hoping this company isnt a ripoff.my customer number is 97310 my name is mrs nicola berry .I stand by my review until i recieve my ipad back.ALSO I DID REPLY TO YOUR EMAIL AND DO NOT APPRECIATE BEING CALLED A LIAR.YOUR INCOMPETANT.

I found Fone Angels quick and easy to use. They were informative throughout fixing both my phones and extremely efficient. Both phones were fixed and delivered really quickly so very happy. Would definitely recommend and will be using again should I need to.

Overall this has been a VERY frustrating experience. The phone line just tells you to email (which will apparently be dealt with quickly) and below is what happens when you email...

Breakdown of a 3-5 working day service timeline:

10/11/2017: Ordered repair inc Mail-in Pack
15/11/2017 (5 days from ordering): Mail-in pack finally arrives - I could have wrapped it in cardboard myself days ago had I known it would take this long
16/11/2017 (6 days from ordering): Phone Received. I agreed that they should proceed within 2 minutes of the 'action required' email landing.
17/11/2017 (7 days from ordering): I'm informed that something else *could* be damaged, would I like that replacing for extra £35. I reply no thanks
20/11/2017 (10 days from ordering): Acknowledgment that I don't want the additional repair to be carried out.
04/12/2017 (17 days from ordering): I ask for an update via email. No reply.
05/12/2017 (18 days from ordering): I asked for an update via FB and Twitter. No reply.
06/12/2017 (19 days from ordering): I ring and get redirected to email again...

This is a business phone which I thought I could manage 3-5 working days without. Its one thing the repair taking time, but the dismal customer service on top?.... I strongly advise you stay clear.

It was a fantastic experience with fone angels. The repair and delivery was very quick. Also the price for repair is the cheapest in UK. I am
Very pleased with its service and I have referred fone angels to my friends.