Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
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Company details
- #48 of 97 best companies in Telecommunications service provider
- #16 of 74 best companies in Mobile Phone Shop
- #109 of 190 best companies in Electronics store
- #29 of 63 best companies in Internet Service Provider
- #6 of 17 best companies in Telephone company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39k reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Dealt with Taila
Dealt with Taila. Polite and professional. Five star.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're delighted to hear about your positive experience with our team member. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service
Chelsea was really helpful. She was able to answer all my queries and get me a better deal than I had seen online. The transaction was super quick and efficient thank you
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Emma,
We're so pleased to hear that our team member was really helpful, answered all your questions, and secured a better deal for you. It's wonderful to know the transaction was super quick and efficient.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon AG,
We're so glad to hear that our service was quick and that your delivery arrived within the expected timeframe! We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Sedthawut,
We're happy to hear that our delivery and packaging met your expectations. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Nicole B was really helpful regarding…
Nicole B was really helpful regarding my phone upgrade call today and made everything she was saying really easy for me to understand
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Richard,
We are so happy to hear about your positive experience with our team member during your phone upgrade call. We always aim to make things clear and easy to understand. Thank you for sharing your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
When the phone I had ordered
When the phone I had ordered, became out of stock I got a phone call to see if I wanted to change the colour.
5 August 2026
Reply from Fonehouse
Good Afternoon Michelle,
We're happy to hear that our proactive communication regarding the phone's availability was appreciated. We always aim to provide excellent service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I would recommend these guys all day long
I was looking for a new Samsung S26 Ultra with unlimited data texts and calls, the providers were wanting 70+ a month. I found these guys and at first thought it had to be a scam and I still can't believe the low prices with Fonehouse. Super easy from start to finish I highly recommend them.
29 July 2026
Reply from Fonehouse
Good Afternoon Mike,
We're thrilled to hear you found such great value with us for your new Samsung S26 Ultra! We understand your initial surprise at our low prices, and we're so glad the process was super easy for you. Thank you for your high recommendation.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Made upgrading my contract very easy…
Made upgrading my contract very easy and ensured I received a great deal and even a gift.
Joshua Henry was very friendly and polite can not fault them at all. Thank you very much!
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Gemma,
We're delighted to hear that upgrading your contract was easy and that you received a great deal and a gift. It's wonderful to know that our team member was friendly and polite. Thank you for your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Contact was liam
Contact was liam, who called me back when requested and continued to be exceptionally helpfull and patient
Thanks liam.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Edward,
We're delighted to hear that you had such a positive experience with our team member. It's wonderful to know they were exceptionally helpful and patient. Thank you for sharing your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
When they call and you say you have now…
When they call and you say you have now not interested the Indian guy on the phone gives you abuse and want to know why and asks a lot of questions ….
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Karl,
Thank you for taking the time to leave your review.
We are concerned to read your comments, as they do not reflect the standards of customer service we expect to provide. We have been unable to identify any interaction that matches the experience you have described, so we would appreciate the opportunity to investigate this further.
Please contact our Customer Care team with your name, contact details, and the date and time of the call, if possible. This will allow us to locate the interaction and discuss your concerns directly with you.
If we do not hear from you or receive any further information, unfortunately we will be unable to investigate the matter any further. We look forward to hearing from you.
Kind regards,
MJ
Joshua was very polite and explained…
Joshua was very polite and explained everything very well with detail. He made sure I was happy before ending the call.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Danielle,
We're delighted to hear that our team member was polite and explained everything in detail. We're so pleased they ensured you were happy before ending the call!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Really easy & straight forward to…
Really easy & straight forward to getting a new handset.
Also they kept you updated on when it was going to be delivered.
Also making sure everything went smoothly.
Will definitely use again and would highly recommend friends to go through these if they wanted to get mobile 📲 etc
5 August 2026
Reply from Fonehouse
Good Afternoon Jean,
We're so pleased to hear that getting a new handset was easy and straightforward for you. It's wonderful to know that you were kept updated on the delivery and that everything went smoothly. We appreciate your high recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Joshua dealt with my phone contract…
Joshua dealt with my phone contract renewal very promptly and efficiently. I was able to reduce my monthly payment by £25 and it only took a matter of minutes on the phone.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jessica,
We are so pleased to hear about your positive experience with our team! It's wonderful that we could help you reduce your monthly payment quickly and efficiently. We appreciate you sharing your feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Antony was really friendly and super…
Antony was really friendly and super helpful in upgrading my plan. The process was straightforward and all questions I had were answered swiftly.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Cheryl,
We're so pleased to hear that our team member was friendly and super helpful in upgrading your plan. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Taila was very polite and was able to…
Taila was very polite and was able to explain evrything i needed to do to port my existing Vodaphone number to the new Vodaphone contract taken up, and also followed by an email guide to help.
First class service and great deal that no other provider could match.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon George,
We're delighted to hear you received such first-class service! It's wonderful to know that everything you needed to do was clearly explained, and that you also received a helpful email guide. We're glad we could offer a great deal.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
First class service and so competitive!
Daniel was really helpful and explained fully the contractual terms and was able to advise on any questions that I had.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Stephen,
We're delighted to hear that our team member was very helpful and thoroughly explained the contractual terms. We appreciate you highlighting that all your questions were answered.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Lucy very informative professional and…
Lucy very informative professional and helped me with the plan and phone I wanted
Easy process and all explained to me
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Angela,
We're delighted to hear that our team member was informative, professional, and helped you with the plan and phone you wanted. We appreciate you highlighting the easy process and clear explanations.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Friendly
Friendly, not pushing happy to help and advise with my order, happy to explain when asked.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon James,
We're delighted to hear that our team was friendly, helpful, and happy to advise and explain everything regarding your order. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Delivery was very quick
27 July 2026
Reply from Fonehouse
Good Afternoon,
We are so happy to hear that your delivery arrived quickly! We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Peter,
We're delighted to hear that you experienced quick and easy service. Your positive feedback is greatly appreciated and means a lot to our team.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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