Id give Fonehouse full marks. Everything clear & straight forward. Good value & emails explaining each stage. Delivery quick & order correct. Even later, when I had an issue with my phone number &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in to update 2 existing phone accounts. Helped by the brilliant Karen and Mark to easily transfer over to new plans - saving 50% on our current plans with double the data! Also able to upgrade my... See more
Company replied
Great website, easy to navigate and a great choice of phones. I knew beforehand which phone I wanted but was undecided as to which contract to decide on. Fonehouse had some great deals on offer, with... See more
Company replied
Eitay was an awesome person to speak to when sorting out the contract for my new phone couldn’t have explained everything any better than he did and I thank him very much for his help and support when... See more
Company replied
Company details
- #48 of 97 best companies in Telecommunications service provider
- #16 of 74 best companies in Mobile Phone Shop
- #109 of 190 best companies in Electronics store
- #29 of 63 best companies in Internet Service Provider
- #6 of 17 best companies in Telephone company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39k reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Callum is the Best
Callum was very good in answering my questions and he even managed to wave off the upfront cost which is great for me .
Overall , the Custumer experience was great. He gave me a very good informed decision on the purchase I made. I am very happy with it . Just waiting for the phone to arrive. Thank you
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Preciosa,
We're delighted to hear about your positive experience and that you received a very good, informed decision on your purchase. It's wonderful to know that we could assist with the upfront cost. We appreciate you sharing your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I had a great experience
I had a great experience with Fonehouse. I spoke with Harry, who was extremely helpful, friendly, and professional throughout the whole process. He explained everything clearly and made sure I understood all the information without making me feel rushed. The whole experience was straightforward and efficient thanks to his excellent customer service. Highly recommended!
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Frankie,
We're happy to hear you had a great experience and found our team member to be extremely helpful, friendly, and professional. We appreciate your positive feedback regarding the clear explanations and efficient process. Thank you for your recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very clear and helpful information
Very clear and helpful information, Joshua was really helpful
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Kate,
We're delighted to hear that our team member provided very clear and helpful information. We truly appreciate you sharing your positive experience with us!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Sent a phone with a s
Sent a phone with a s
im that didn't work. Had to order a new one when it came it won't register. Sitting using an old phone with a different number. Now have to go into a Vodafone shop which is miles away. When I have time to see if they can register the phone and get the dam thing to work. My first bill comes out on the 14th. With a phone I can't use fuming is an understatement!!!
4 August 2026
Thomas was super helpful and helped me…
Thomas was super helpful and helped me cancel a previous order due to the address being wrong and put in a new order! Easy customer service and very helpful.
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Izzy,
We're delighted to hear our team member was super helpful in assisting you with your previous order and placing a new one. It's great to know you found our customer service easy and very helpful.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Harry (the call operative)
Harry (the call operative) was very helpful. He explained all that was necessary to upgrade the phone. He was very courteous in his manner and answered any questions I had with clarity. He had a very polite disposition and nothing wa stop much bother for him. Thank you Harry.
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Maureen,
We're delighted to hear that our team member was so helpful and courteous in explaining your phone upgrade. It's wonderful to know that all your questions were answered with clarity and that nothing was too much bother.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Chelsea was really helpful on the…
Chelsea was really helpful on the phone, I have used phone house for a colour of year now, can not fault the customers service.
Thankyou
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Rebecca,
We are so happy to hear that our team provided such helpful service. We truly appreciate your continued loyalty and kind words about your experience with us. Thank you for your wonderful feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Jennifer helped me very well thank you…
Jennifer helped me very well thank you very much
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Kevin,
We're so happy to hear that our team member provided you with excellent assistance. We truly appreciate your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent personal service from Joshua…
Excellent personal service from Joshua on phone upgrade after contact end. Happy to extend my contract via Fonehouse.
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Anthony,
We're so glad to hear your phone upgrade was an excellent experience! We appreciate your kind words about the personal service you received. Thank you for your feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Happy so far!
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Jackie,
Thank you for your positive feedback feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Jake wright was very professional
Jake wright was very professional, patient and attentive. Thank you for your time and assisting me today. I am one happy customer !
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning,
We're so pleased to hear that our team member was professional, patient, and attentive, and that you are a happy customer. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Eitay was amazing
Eitay was amazing. Helpful and informative and friendly.
6 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Emily,
We're delighted to hear that our team member was helpful, informative, and friendly. We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Amazing
Amazing, get the best deals, i got a brilliant deal with fonehouse, saving me a fortune. So quick from start to finish. With lightening speed delivery. Top marks all round. Thank you
4 August 2026
Reply from Fonehouse
Good Morning Tracy,
We're absolutely thrilled to hear you found such a brilliant deal with us, saving you a fortune! We're also delighted that the process was quick from start to finish, with lightning-speed delivery. Thank you for your top marks all around!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
The person I spoke to was absolutely…
The person I spoke to was absolutely lovely he was very understanding and gave excellent service! I appreciate it a lot
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Cameron,
We're delighted to hear that our team member was understanding and provided excellent service. We appreciate your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Jenifer was very helpful and attentive
Jenifer was very helpful and attentive
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Evie,
We are so happy to hear that you found our service helpful and attentive. Thank you for your positive feedback; we appreciate it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Ellie,
Thank you for your positive feedback; we appreciate it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Not a UK iPhone
Whilst the price, delivery and initial communication from Fonehouse was very good if, like me, your iphone stops working after a few months you are screwed. On taking my iPhone to an Apple store I was told the phone was previously sold in India and as such was not subject to a UK guarantee. But Fonehouse are refusing to repair or replace my phone.
5 August 2026
Unprompted review
Easy to use the website and quick…
Easy to use the website and quick delivery. No hidden extras.
My only issue was putting in my address - i needed to add house name and couldnt. I knew dpd wouldnt find me, they had to come back.
4 August 2026
Reply from Fonehouse
Good Morning,
We appreciate your feedback regarding the ease of our website and quick delivery. We are sorry to hear about the difficulty you experienced adding your house name to the address. We are actively looking into improving our address input system to prevent such issues in the future.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Very charming assistance explained…
Very charming assistance explained everything clearly in a timely manner.
6 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Lisa,
We're delighted to hear that you received charming assistance and that everything was explained clearly and in a timely manner. Thank you for your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon,
We're delighted to hear that you found the experience to be straightforward and efficient. Thank you for sharing your positive feedback; we truly appreciate it.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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