Foot LockerReviews 

terrible costumer service and the quality of shoes is even worst . still not answering my mails and even i dont get my money back

Absolute joke of a service. Ordered twice on the 20th Feb, and both were cancelled because they sold me stock they didn't actually have. Their "solution" is for me to follow their social media and use a discount code with a million exclusions. My time was wasted and my funds were tied up for nothing. First and last time ordering from Foot Locker UK.

They received my returned items on 04/02/26 it’s now 22/02/26 and still no sign of a refund. Horrendous customer service.

Ordered on line for home delivery.delivered to wrong address been in told I’m not allowed a refund or a new pair trainers sent out

Foot locker is one of my favorite shoe stores orders come fast and they have great customer service

Refused to process my refund after return not delivered by courier eventhough I followed their return process and provided evidence, then blamed me saying they wouldn't process the refund as I hadn't followed a company process rule in a hidden EU help page.

I received a completely incorrect item that I did not order and they refused to send me the correct shoe that I actually ordered. My order had someone else's personal information and another stranger also now has my personal contact information and address. When I contacted customer service they told me that although it was their mistake, I need to arrange return of the incorrect product myself and they would withhold a refund until 1-2 weeks after it was received. So disgusting

Faulty shoes and process to return is long and slow

returned a pair of £100 trainers had to get in touch numerous times about a refund to be told that the shoes was missing from the box and I wouldn’t be getting a refund iv never known a company to have such bad customer service

I ordered a pair of Hoka shoes from Footlocker in August 2025. After 6 months the sole had started to detach from the shoe itself with normal use. I contacted the customer service team, who asked for photos of the issue. After providing these, they have still asked for the shoes to be returned to their Quality Department even though the defect is evident. No pair of shoes should have such a defect after 6 months. I have returned the shoes to Footlocker reluctantly (at my own inconvenience) and remain hopefully they will provide a refund, as they do not offer replacement.
Overall terrible customer service, I will never buy shoes from Footlocker again and will go directly to Hoka next time.

DO NOT BUY FROM FOOT LOCKER. I purchased a pair of sneakers and requested an exchange to which I had to pay for a box and label to ship back to them for an even exchange because it was not accepted in store... it is now 3 weeks later, 3 phone calls and multiple chats I have not heard a PEEP of them receiving my order back or sending out the replacement. I finally got someone on the phone after a 36 minute wait, who did not speak clear english and she put me on hold for another 28 minutes to tell me i have to wait ANOTHER 7-10 business days for them to process, but that the warehouse received my exchange back over 2 weeks ago. They refused to send anything stating that in writing I had to "go by her word" and then she hung up. I am at a loss of money and patience.

I placed an online order and Ike was shipped to an old address that is no longer in my profile and every step of the way, to corporate read a script,saying that I’m sol and offered NO resolution!!!!! They have lost one of their last customers!!!!

This experience has been extremely unsatisfactory.

I sent clear photos of the item along with the dispatch note, yet it took several days and numerous back-and-forth emails for your team to locate the order number. During this time, no meaningful progress was made.
First email has been sent in 24th until today no solution.

Once the order was finally identified, my request was rejected without the item being properly inspected, based solely on photographs. I do not consider an assessment carried out only from images to be fair or reasonable.

Despite asking three times for information regarding your escalation process and how to contact management, my requests have been completely ignored.

As a result, I have no option but to escalate this matter externally. I will be contacting Citizens Advice and a consumer law advisor to pursue further action, as I believe my consumer rights have not been respected.

I expect a formal response and clear escalation details without further delay.

Rubbish shop, fabrication about delivery and poor customer service with refunds.

Bought some trainers for my son that didn't fit, came to exchange at Trafford centre store but they didn't have his size...I didn't have the original payment card as I closed that account ...they would not return my money and would only offer a gift card..the manager Liam and sales rep Noah were just not willing to help...especially Noah he was VERY VERY RUDE , I actually said that I need a solution and they were just not willing to do anything...such atrocious attitude and behaviour from them , I was left really angry and upset ...they have no sense of care for their customers at all!!!

Sent out a pair of trainers for Xmas....one was obviously not new, faded and not acceptable. Went 50 mile to return, shop ordered another pair online which never arrived. When asked for refund they said I had to return to shop for refund which I declined to do. They then gave me the runaround for a couple of weeks before their headoffice could refund. Never buying from them again

Return process is a nightmare & their customer service only makes it worse. No follow up, chat bot is an absolute joke!

Oh my God I wished I would have read the reviews before ordering anything from foot locker this is by far the worst freaking site to ever order anything from foot locker straight up trash don't get anything from here you'll never receive it or something will be wrong they truly do suck and I will never again make this mistake and I hope my review save someone else the headache

Eventually Footlocker did send me a refund for a missed delivery and whilst it took a bit of time, the customer service assistants on chatbox, phone, and online were all professional, responsive and tried their best to help so I appreciate this and would recommend Footlocker to others. Special thanks to Valentina who was really helpful!

Got my order later one shoe didn't fit I sent for an exchange when sent it said I will received my exchange in up to 2 weeks I called in repeatedly because there was no updates of where my exchange was nobody would give me information until it had been 2 weeks at 18 days they finally told me that my return was was received and had been sitting in the warehouse for 16 days without the exchange even being processed and that now that I called they would process my exchange my new I've called multiple times so now I will finally maybe be receiving my exchange in the maximum of 21 days they said that there would be a survey at the end of the call the representative would not hang up the call so I could take the survey she just stayed on the line and told me that a survey would be sent to me but they couldn't send it I will never do business with this place again and I advise everybody not to do business with them unless you're walking into their store because anything online will be nothing but problems