FOW Winsford Reviews 

Excellent service and staff friendly Phoebe you are a star and thank you the only down side I would add is the valeting needs to be better as not perfect in any way, the sales people are brilliant though thank you again

Rowan was very pleasant and friendly and helped the process to run smoothly

5 stars says it all, good customer service and very helpful, Callum deserves a medal for his patience in dealing with a none tech customer, very grateful.

The staff were helpful, and the customer service was very good.

Easy process from start to finish. Friendly staff and well prepared vehicle.

Superb all round. Great car at a great price. We were looked after by Phebe and nothing was too much trouble, talked through the whole process and always asking if we were happy or had any questions.
Would highly recommend FOW and all the staff, especially Phebe who will look after you.

We got 100% professional service from beginning to end.

Just bought a new car through FOW. We got Liam Stedman appointed to us after we reserved a car to go and view. What a great lad. Not pushy at all in the slightest
We changed our mind twice and all he could do was smile and offered all the help we need . Thanks Liam

Another excellent and smooth car purchase, from walking in and enquiring about 2 cars to driving away with my purchase a few days later everything was perfect, thanks to Darrell for explaining all the different ways to purchase my car and the different additional services they provide, he explained everything truthfully and without any pressure, yes I would recommend using FOW

I purchased an Audi A3 from FoW Trafford in June 2025, which had a fresh MOT (in June 2025) without any advisories. In addition, I found a piece of paper within the service history prior to purchase which stated that the 2 of the spark plugs were stuck in and couldn’t be replaced. I questioned this, and I was assured that the spark plugs had been changed following my request.
Fast forward 11 months, and only 3,600 miles since purchase, the car goes in for an MOT, and it fails. Funnily enough, the car failed for all of the advisories that had been identified in the 2024 MOT which included the following;

Offside Rear Upper Coil spring corroded (5.3.1 (b) (i))
Nearside Rear Shock absorbers has light misting of oil (5.3.2 (b))
Offside Rear Shock absorbers has light misting of oil (5.3.2 (b))

To make matters worse, the rear coil spring snapped clean in half when touched in front of my own eyes. Clearly, a new spring was not put on the car via FoW.

Clearly the issues identified in 2024 would have showed up in the 2025 MOT (but they didn’t), therefore, I’d question whether the company rectified any issues known to them, or simply turned a blind eye to the 2024 MOT issues to get the car through the 2025 MOT “with a clean bill of health”. In addition, following further inspection the same 2 spark plugs are stuck in the engine block and are clearly old which is affecting the running of the car. Overall, something clearly isn’t right with their pre-purchase inspections and MOT procedures, therefore, proceed with caution

Received excellent professional service from Harry Hughes & Sienna Steele. Very thorough & informative.

We needed a replacement car at short notice and were impressed by the breadth of choice on offer. Our salesman, Diwood Asid, handled the whole transaction with ease and was an excellent representative of the company. Excellent.

Staff and working environment.

Maya who delt with my purchase was wonderful. Plenty of knowledge. The only reason I haven't given 5 stars is when I went to view the car the battery was dead and the second key has been misplaced. They have however said they will locate the second key or replace it with new. If that is swift I may return and give the missing star.

Lucas was very helpful and explained everything thoroughly to me, I would definitely recommend him and Fords of Winsford in general to other customers.

Very helpful staff.

I recently purchased a Ford Galaxy from Fords of Winsford and the experience was excellent from start to finish. Lana looked after me throughout the entire process and her service was outstanding. She was friendly, patient, and incredibly knowledgeable about the car, answering every question clearly and honestly.

The viewing and test‑drive were relaxed with no pressure at all, and Lana made sure everything was explained properly — from the vehicle history to the paperwork and handover. The whole process felt smooth, professional, and well organised.

I drove away feeling confident in my purchase and genuinely impressed by the level of customer care. A big thank you to Lana and the team. I would happily recommend Fords of Winsford to anyone looking for a quality car and great service.

This was my 3rd car from FOW so I knew the experience would be good. I was taken through viewing and purchase by the professional and friendly Sienna. Good car knowledge and good explanation of purchase options available. Happy with p/ex valuation and a fast turnaround enabled collection in 3 days. A couple of minor issues that I'd forgotten to ask about were quickly sorted by the after sales team.
Overall an excellent experience.

Danny was very friendly and patient, answering all my questions and explaining what was neccessary.

Brilliant from start to finish. Had to buy the car from a distance. Felt very well looked after. Very straight forward so happy thanks so much.