Great selection of perfumes! Sad they are not able to find my Escada Sexy Graffiti perfume, but happy with the Escada Del Sol limited edition! Fair pricing as well. Thank you!
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Not a review per se, but a quest if you deliver products to Dublin, Ireland? Can you explain the delivery fee structure ? Thanks
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I have used these fragrances in the past, I try to mix them by ordering different ones. Your shipping is always on a timely manner and of great value vs other companies. Your very trusted and I alw... See more
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Well it's the best site I have found for perfume and cologne they are way lower than going to a store and the amount of name brand products is far greater than a store inventory I have purchased at... See more
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4.0
Great
22k reviews
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Replied to 99% of negative reviews
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True to their word
True to their word. Very professional proficient. A very enjoyable experience.
17 February 2026
Reply from FragranceX
Hi Phillip!
Thank you for your wonderful feedback! ⭐
We are delighted to hear that you had such an enjoyable experience with FragranceX.com. Providing professional and reliable service is very important to us!
We truly appreciate your support!
You guys do a great job and what you do…
You guys do a great job and what you do and how you do thank you
18 August 2026
Reply from FragranceX
Hi Rev. H. A. Barlow!
Thank you so much for your kind words! 💫
We are grateful for your appreciation of the work we do at FragranceX.com. It means a great deal to know that you are happy with our service!
Thank you for choosing FragranceX.com!
Reply from FragranceX
Hi Steven!
Thank you for your positive feedback! 📦
We are happy to hear that you were pleased with our prices and fast shipping. We truly appreciate you choosing FragranceX.com!
We look forward to serving you again!
My travels spray container did not…
My travels spray container did not work. Been trying to get a new one or my refund has been very very hard. Sending pictures and emails does not work thank you.
18 August 2026
Reply from FragranceX
Hi Theresa!
We are very sorry to hear about the issue with your travel spray container. 💫
We understand how frustrating it is to have difficulty getting a replacement or refund, especially after providing the requested information. Please contact us again so we can review your case and work toward getting this resolved for you.
We sincerely appreciate the opportunity to make this right!
Reply from FragranceX
Hi Adeola!
We are sorry to hear that your order arrived incomplete. 📦
Receiving only 2 of the 4 fragrances you ordered is certainly disappointing. Please contact FragranceX.com customer service so we can review the shipment details and assist you with the missing items.
We look forward to helping resolve this for you!
Review for Purse Size Purchase of Cashmere Mist, Aromatica Elixir, Youth Dew and Bal a Versailles
I was very much satisfied with all four purse size fragrances ( Cashmere Mist, Youth Dew, Aromatica Elixir, Bal a Versailles). They were exactly as I know them to be. Keep up the good work in terms of authenticity.
18 August 2026
Reply from FragranceX
Hi D. R. Kemp!
Thank you for your wonderful feedback! 🌸
We are delighted to hear that you were satisfied with all 4 of your purse size fragrances and that they matched what you know and love. We truly appreciate your confidence in the authenticity of the fragrances offered by FragranceX.com!
Thank you for your continued support!
Reply from FragranceX
Hi !
Thank you for your great feedback! ⭐
We are so glad to hear that you were happy with the service and your fragrance. Providing an efficient experience and quality products is what we strive for at FragranceX.com!
We truly appreciate your business!
Amazing variety of fragrances at affordable prices.
Fast delivery and very affordable prices of an amazing variety of scents, from new and trendy, to the older and hard to find. Will become your favorite source for fragrances. Highly recommended.
18 August 2026
Reply from FragranceX
Hi E. Kniola!
Thank you for your fantastic review! 🌸
We are thrilled that you enjoy the variety of fragrances available at FragranceX.com, including both new favorites and harder to find scents. We are also glad to hear that you were happy with our prices and fast delivery!
We are honored to be your fragrance source!
FragranceX is the best!!
Great selection of products at super good prices and an option for free shipping. Quick processing of my order and fast delivery!!!
18 August 2026
Reply from FragranceX
Hi Paul!
Thank you for your amazing feedback! ⭐
We are delighted that you enjoy our selection, prices, shipping options, and fast delivery. It is wonderful to know that your experience with FragranceX.com has been so positive!
We truly appreciate your support!
Great gem
The price I found it for was the best and lowest I have seen across the discounters
8 January 2026
Reply from FragranceX
Hi Kevin!
Thank you for your kind review! 💫
We are happy to hear that you found such a great price on your fragrance. We work hard to offer a wide selection at competitive prices, and we are glad you found a great value at FragranceX.com!
Thank you for choosing us!
Terrible Customer Service and Endless Stalling Tactics! (Order #74591368)
I have been a regular customer, but this will absolutely be my last time buying from FragranceX. I received a defective and leaking bottle of Ck One. I contacted their customer service and provided all the photographic evidence they requested (clear pictures of the leaking bottle, the wet item box, and the perfectly intact outer shipping box).
Instead of apologizing and replacing the defective item, a representative named Vasil offered me a ridiculous 20% refund ($4.52) for a completely unusable, leaking fragrance! When I refused this insulting offer and demanded a fair resolution, they stalled again and asked for a video.
Their customer service relies on endless, unreasonable demands to exhaust the buyer and avoid taking responsibility for defective products. They do not value their loyal customers or respect their time. I am now forced to file a chargeback dispute with my Visa card provider to get my money back.
If you want peace of mind, avoid this company. If your item arrives damaged, be prepared for a nightmare of bureaucratic loops and zero actual help.
1 September 2026
Unprompted review
Reply from FragranceX
Hi Ahmed!
We are very sorry to hear about the condition of your CK One and the frustration you experienced with our customer service. 📦
We understand how disappointing it is to receive a leaking product and then feel that the resolution process has been difficult. Your concerns are important to us, and we appreciate you taking the time to explain what happened. We hope we can have the opportunity to review your experience and work toward a more satisfactory resolution.
We sincerely apologize for the inconvenience and frustration caused!
Positive experience to the UK with FragranceX
This is my first experience with FragranceX and it was a very positive one.Very easy transaction with fast dispatch and full tracking all the way to the United Kingdom. Goods were well packaged and arrived within one week from the USA.Great price and service. All in all excellent.
24 August 2026
Unprompted review
Reply from FragranceX
Hi David!
Thank you for sharing your excellent experience! 🚚
We are delighted to hear that your first experience with FragranceX.com was positive, from the easy transaction and fast dispatch to the tracking, packaging, and delivery to the UK. We are especially glad you were happy with the price and service!
We truly appreciate your business and hope to serve you again!
Shopping Cart Issues
Your website was acting up the day I ordered my Cologne and I ended up ordering like five bottles when I only wanted two. However, all five were choices I made at one time or another so I will live with it. The shopping cart failed to show the products being in the cart so I had no way of knowing I had purchased five Colognes versus two. I just didn't like the large upfront costs all at once.
17 August 2026
Reply from FragranceX
Hi Douglas!
Thank you for bringing this to our attention! 📦
We are sorry to hear that you experienced an issue with the shopping cart and that it did not clearly display the products being added. We understand how concerning it would be to discover that 5 bottles were purchased when you intended to order only 2, especially with the unexpected upfront cost. Your feedback is valuable and will be shared with the appropriate team.
We appreciate your understanding and thank you for choosing FragranceX.com!
I purchased a bottle of of ysl and I…
I purchased a bottle of of ysl and I took the bottle into the mall and asked the people was the bottle real and they told me that the bottle was not real and that it was a knock off I paid 134 dollars for that bottle it’s not right to get something that not real I advise that everyone take it to the mall and see if it’s real or not
7 August 2026
Unprompted review
Reply from FragranceX
Hi Laterrançe!
We are very sorry to hear about your concerns regarding your YSL fragrance. 💫
We proudly confirm that all of our products are 100% authentic and sourced directly from reputable distributors and authorized suppliers. Every item we offer is an original, brand name product, and we maintain strict quality standards to ensure authenticity and customer confidence. We do not sell knockoffs, replicas, or imitations under any circumstances. Our commitment is to provide genuine products that meet the highest expectations of quality and integrity.
Please contact our customer service team with the details of your purchase so we can review your concerns and assist you further.
We sincerely appreciate the opportunity to address your concerns!
Pricing
Pricing, packaging and mail service is always good with Fragrance X. I’ve ordered a number of times, my “go-to” perfume source.
18 August 2026
Reply from FragranceX
Hi Sharon!
Thank you for your continued support! ⭐ We’re so happy to hear that you’ve consistently been pleased with our pricing, packaging, and mail service. It means a lot to be your go to perfume source, and we truly appreciate your loyalty to FragranceX.com!
We look forward to serving you again soon!
Love it will be ordering more
18 August 2026
Reply from FragranceX
Hi Shaconda!
Thank you for your wonderful feedback! ✨ We’re thrilled to hear you love your experience with FragranceX.com and are planning to order more.
We truly appreciate your business and look forward to your next order!
I have been ordering from this website…
I have been ordering from this website for about 5 years now and they never disappoint in the pricing and delivery time.
18 June 2026
Reply from FragranceX
Hi Carla!
Thank you for being a loyal customer for 5 years! ⭐ We’re so happy to hear that you continue to enjoy our pricing and delivery times.
We truly appreciate your continued support of FragranceX.com and look forward to serving you for many more years!
FragranceX cancelled my order and I ended up out of pocket
I wouldn't recommend FragranceX based on my experience, particularly if you're ordering from the UK.
I placed and paid for an order in good faith, but FragranceX subsequently cancelled it. When the refund was processed, I received back less in GBP than I had originally paid because FragranceX processes transactions in US dollars and the exchange rate had changed.
I contacted FragranceX and explained that, through no fault of my own, their cancellation had left me financially worse off. Their response was essentially that they had refunded the same amount in US dollars and that any difference caused by currency conversion was a matter for PayPal.
While I understand how currency conversion works, that misses the point from a customer's perspective. I paid the amount requested, FragranceX cancelled the transaction, and I ended up receiving less money back than I had paid.
What concerns me most is that FragranceX wasn't prepared to reimburse the difference despite the cancellation being on their side. It means UK customers should be aware that if FragranceX cancels an order, you could potentially lose money simply because exchange rates have moved between payment and refund.
This was my first order with FragranceX, and unfortunately the way the cancellation and subsequent complaint were handled has given me no confidence in ordering from them again.
Further more @FragranceX, following your reply
Thank you for the response, but unfortunately it doesn't change my view of the situation and I won't be shopping with FragranceX again.
The fundamental issue is that the order was cancelled by FragranceX, not by me, yet I was the one who ultimately ended up financially worse off. When I contacted you about this, no attempt was made to find an alternative solution or make good the loss caused by the cancellation.
There were several options that could have been explored. You could have contacted me to see whether I was willing to wait for the item to come back into stock, offered an alternative fragrance, provided store credit for the difference, or proposed another solution that would have meant I wasn't left out of pocket because of a cancellation that was outside my control.
Instead, I was simply told that the correct amount had been refunded in USD and that the resulting loss in GBP.
Your response here says that you understand my frustration and are sorry that I didn't feel heard or supported, but there is still no offer to actually put the situation right. That is ultimately what matters to me.
As a customer, I shouldn't carry the financial consequence of a retailer cancelling an order. Given that this was my first experience with FragranceX, and the way the issue has subsequently been handled, I wouldn't feel confident placing another order and risking the same thing happening again.
8 August 2026
Unprompted review
Reply from FragranceX
Hi David!
We are truly sorry that your first experience with FragranceX.com left you feeling disappointed and out of pocket. 💫
We completely understand why this situation was frustrating, especially since the order was canceled by us and the change in the exchange rate meant you received less back in GBP than you originally paid. While refunds are issued for the same USD amount originally charged, we understand that this does not change the impact the currency conversion had on you. We are also sorry that our response to your concerns did not make you feel heard or supported.
We sincerely appreciate you taking the time to share your experience, and we hope we have the opportunity to provide you with a much better experience in the future!
Excellent product!!!
23 July 2026
Reply from FragranceX
Hi Willie!
Thank you for your excellent feedback! ⭐
We are delighted to hear that you are happy with your purchase from FragranceX.com. We truly appreciate your support and are glad you had a great experience with us.
We look forward to serving you again!
Good experience with this company
Overall a good experience with this company. Good inventory available with fair prices. The fulfillment and shipping took within a week from start to finish. Will do more business with this company in the future.
22 August 2026
Unprompted review
Reply from FragranceX
Hi Lonzo!
Thank you for sharing your positive experience! 📦
We are glad to hear that you were pleased with our selection, fair prices, and shipping time. At FragranceX.com, we work hard to provide a smooth shopping experience from start to finish.
We look forward to serving you again!
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