FragranceX Reviews 

22,111
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 904 reviews, reviewers had a great experience with this company. Consumers frequently mention the vast, wonderful, and impressive collection of various high-end fragrances available at exceptionally competitive, budget-friendly prices compared to traditional stores. Shoppers also heavily highlight the fast delivery times, noting that their purchases consistently arrive promptly and safely packaged right to their homes. However, some customers also noted issues with unexpected shipping delays and late package deliveries that negatively affected their overall purchasing timeline. A few other people similarly felt quite frustrated by occasional payment verification hurdles, unexpected billing complications, or receiving damaged items in their orders.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting a wide divide in satisfaction. While... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that shipments arrive on time and... See more

Price

People report positive experiences with price, frequently highlighting affordable and competitive costs... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praised the fantastic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of perfumes! Sad they are not able to find my Escada Sexy Graffiti perfume, but happy with the Escada Del Sol limited edition! Fair pricing as well. Thank you!

Company replied

Rated 4 out of 5 stars

Not a review per se, but a quest if you deliver products to Dublin, Ireland? Can you explain the delivery fee structure ? Thanks

Company replied

Rated 5 out of 5 stars

I have used these fragrances in the past, I try to mix them by ordering different ones. Your shipping is always on a timely manner and of great value vs other companies. Your very trusted and I alw... See more

Company replied

Rated 5 out of 5 stars

Well it's the best site I have found for perfume and cologne they are way lower than going to a store and the amount of name brand products is far greater than a store inventory I have purchased at... See more

Company replied


Company details


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4.0

Great

TrustScore 4 out of 5

22k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(22,111)

965 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I could finally get my favorite…

I could finally get my favorite lairdutemp again. Delivery great. Price expected order was correct.

23 July 2026
FragranceX logo

Reply from FragranceX

Hi Ala!

Thank you for your review! We’re so happy you were able to find your favorite fragrance again and that your order arrived correctly with great delivery. ⭐

We look forward to serving you again soon!

Rated 5 out of 5 stars

Highly recommend

Highly recommend, quick, easy, never a problem- I have been a customer for many years- always find my favorites & gifts 🎁

19 May 2026
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Reply from FragranceX

Hi Eleni!

Thank you for your wonderful review! We truly appreciate your loyalty to FragranceX.com and are happy to hear you always find your favorites and gifts with us. 🎁

We look forward to serving you again soon!

Rated 5 out of 5 stars

Was and always a great experience

Was and always a great experience
Always has what I need and always supply it for me in a timely manner
Fragrance is the best BOD AWESOME 👌

6 August 2026
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Reply from FragranceX

Hi Paul!

Thank you for your continued support! We’re glad FragranceX.com consistently has what you need and that you’ve had a great experience with our products and service. ✨

We look forward to serving you again soon!

Rated 5 out of 5 stars

Fantastic shipping and the items were…

Fantastic shipping and the items were exactly what I needed for my collection.

20 July 2026
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Reply from FragranceX

Hi Brandon!

Thank you for your review! We’re happy to hear your items arrived quickly and were exactly what you needed for your collection. 📦

We appreciate your business and look forward to serving you again!

Rated 4 out of 5 stars

I would like to revoke my initial…

I would like to revoke my initial review about fragranceX service, my package was sent on time and I can confirm that all the fragrances I received are original thank you for the wonderful service and I'm definitely putting in another order...the delay was on the South African customs side.

14 August 2026
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Vusi!

Thank you for updating your review and for giving FragranceX.com another chance.

We are delighted to hear your order arrived and that you are happy with the authenticity of your fragrances. ⭐

We truly appreciate your support and look forward to your next order!

Rated 3 out of 5 stars

Shipping issues.

Whilst the cologne are normally good, they always have issues with shipping, there is almost always a delay and updates on delivery is another issue.
Improve on your shipping and I bet you will see an increase customer base. Unfortunately this is not my first complaint but it surely will be my last.

13 August 2026
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Joseph!

Thank you for sharing your feedback.

We sincerely apologize for the repeated shipping delays and lack of timely tracking updates. We understand how frustrating this can be, especially as a returning customer.

We appreciate you bringing this to our attention. 🚚

Rated 5 out of 5 stars

When Tabu came back you emailed me to…

When Tabu came back you emailed me to let me know it was in.

27 July 2026
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Reply from FragranceX

Hi Barbara!

Thank you for your kind review!

We are happy to hear you appreciated being notified when Tabu became available again. We hope you enjoy your fragrance and appreciate you choosing FragranceX.com. 🌸

Rated 5 out of 5 stars

Always a great time with them

Always a great time with them . Fantastic price great customer service and high quality products .

20 July 2026
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Reply from FragranceX

Hi Marcus!

Thank you for your wonderful review!

We are thrilled to hear you enjoy our prices, customer service, and quality products. Your continued support means a lot to everyone at FragranceX.com. 💫

We look forward to serving you again soon!

Rated 1 out of 5 stars

I was sent a tester thinking it was a…

I was sent a tester thinking it was a full bottle.. very disappointed!

27 July 2026
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Reply from FragranceX

Hi Victoria!

Thank you for sharing your feedback.

We are sorry to hear there was confusion regarding the tester you received. We understand why this was disappointing and would be happy to assist if you contact our customer service team with more details. 💫

Rated 1 out of 5 stars

Paying for 2 bottles of perfume and…

Paying for 2 bottles of perfume and only received 2 not a happy customer I will never order from this company again

21 July 2026
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Reply from FragranceX

Hi Carol!

Thank you for your feedback.

We are sorry to hear you were disappointed with your order. We would like the opportunity to review what happened and assist you further. Please contact our customer service team so we can look into the details of your order. 📦

Rated 1 out of 5 stars

They don’t care

I was excited to try out a few different fragrances from here but my order got lost in transit and never arrived , they didn’t care at all to try and make it right or give me credit at least so I’m out of about $70 , terrible experience

21 July 2026
Unprompted review
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Reply from FragranceX

Hi Ethan!

Thank you for sharing your experience.

We are truly sorry that your package did not arrive and that you felt your concerns were not properly addressed.

We understand how frustrating it is to be left without your order or a satisfactory resolution. Please contact our customer service team so we can look into the details of your case.🚚

Rated 5 out of 5 stars

Great experience.

20 February 2026
FragranceX logo

Reply from FragranceX

Hi there!

Thank you for your wonderful review!

We are so happy to hear you had a great experience with FragranceX.com. ⭐

We truly appreciate your support!

Rated 4 out of 5 stars

Not a review per se

Not a review per se, but a quest if you deliver products to Dublin, Ireland? Can you explain the delivery fee structure ? Thanks

12 August 2026
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Joel!

Thank you for reaching out to FragranceX.com!

Yes, we ship to Dublin, Ireland. International shipping fees vary depending on the destination, order size, and shipping method selected. The available shipping options and applicable fees will be displayed at checkout before you complete your order. 🌍

We hope this helps, and we look forward to serving you!

Rated 5 out of 5 stars

As always

As always, I am once again very pleased with my entire shopping experience with your company and the secured delivery. I have already began to campaign for your company. Thank you for being an available option.

20 July 2026
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Reply from FragranceX

Hi Kevin!

Thank you for your wonderful feedback!

We are thrilled to hear you continue to enjoy your shopping experience with FragranceX.com and appreciate your kind words about our secure delivery. Your recommendation means a lot to us. ⭐

Thank you for being a valued customer!

Rated 5 out of 5 stars

Excellent choice of perfumes prices are…

Excellent choice of perfumes prices are excellent too. easy way of ordering and an excellent selection. I will order from them again. Items came in pristine
Items came very quickly within 2 to 3 days and I also like that whatever you want, you can usually find at this site

16 June 2026
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Reply from FragranceX

Hi Linda!

Thank you for your fantastic review!

We are delighted to hear you enjoyed our selection, prices, easy ordering process, and quick delivery. We are especially happy that your items arrived in pristine condition and that you can usually find what you are looking for at FragranceX.com. 💫

We look forward to your next order!

Rated 5 out of 5 stars

Highly Recommend

Great, real Coach perfume that was $70 cheaper than Macy's! It's a large bottle, too! I was updated on shipping and got my perfume quickly. High quality experience all around!

27 July 2026
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Reply from FragranceX

Hi Kate!

Thank you for your wonderful review!

We are so happy to hear you found the Coach fragrance at such a great price and were pleased with the quality, shipping updates, and quick delivery. We truly appreciate you choosing FragranceX.com. ✨

We look forward to serving you again soon!

Rated 5 out of 5 stars

Good prices and quick delivery!

Good prices and quick delivery!

24 July 2026
FragranceX logo

Reply from FragranceX

Hi Justo!

Thank you for your kind review! 🚚

We are glad to hear you enjoyed our good prices and quick delivery at FragranceX.com.

We appreciate your support!

Rated 1 out of 5 stars

Unpaid cancellation for my order

Hi I am Undiphile
I hope you’re doing well and I’m from South Africa
I recently just ordered and got an email confirmation from Fragrance X stating that I should ask for 6 digit authorisation from my bank so the payment went through as Pre Authorisation (-R 2200) but my bank did not know anything about any 6 digit authorisation then decided cancel my order it usually gives gives back my money quickly because it was under Pre Authorisation but this time around it did not. I only got an email from their agent saying that it takes 2 business days for it to reflect on my account and now it’s been days nothing came through. I ordered Azzaro the most intense edp and Afnan Supremacy collection edition.

9 August 2026
Unprompted review
FragranceX logo

Reply from FragranceX

Hi Undiphile!

Thank you for sharing your experience.

We are sorry for the frustration caused by the payment authorization and the delay in seeing the funds released. We understand how concerning it can be when a pending amount remains unavailable after an order is canceled.

When a payment authorization is not completed, the amount may remain pending with your bank until the authorization is released. The time it takes for the funds to become available again can vary depending on the financial institution.

We appreciate your patience and hope the funds are reflected in your account soon. 💫

Thank you for choosing FragranceX.com!

Rated 5 out of 5 stars

Took a while

Took awhile. Worth the wait.

27 July 2026
FragranceX logo

Reply from FragranceX

Hi Linda!

Thank you for your review! ✨

We are happy to hear your order was worth the wait and that you had a positive experience with FragranceX.com.

We look forward to serving you again!

Rated 1 out of 5 stars

The Eternity Gold I just received has…

The Eternity Gold I just received has absolutely no scent. I paid $68 for the perfume and it's not good. Have used the Eternity for 30 years from other vendors and it has always been awesome. Is yours fake?

27 July 2026
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Reply from FragranceX

Hi Jerry!

Thank you for sharing your feedback.

We are sorry to hear that the Eternity Gold fragrance did not perform as you expected, especially after wearing Eternity for so many years. We understand why this would be concerning, and we would be happy to look into the issue for you.

Please contact our Customer Service team with your order information so we can review your purchase and assist you further. ✨

Thank you for giving FragranceX.com the opportunity to help.

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