Great selection of perfumes! Sad they are not able to find my Escada Sexy Graffiti perfume, but happy with the Escada Del Sol limited edition! Fair pricing as well. Thank you!
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Review summary
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Not a review per se, but a quest if you deliver products to Dublin, Ireland? Can you explain the delivery fee structure ? Thanks
Company replied
I have used these fragrances in the past, I try to mix them by ordering different ones. Your shipping is always on a timely manner and of great value vs other companies. Your very trusted and I alw... See more
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Well it's the best site I have found for perfume and cologne they are way lower than going to a store and the amount of name brand products is far greater than a store inventory I have purchased at... See more
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4.0
Great
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Poor customer service
I received a damaged item, half empty, that was clearly packed like that. Item was sealed, cardboard box stained but dry and no smell of perfume. I have sent pictures and last message was "We will conduct a thorough investigation".
14 July 2026
Unprompted review
Reply from FragranceX
Hi Liviu!
We’re sorry to hear your item did not arrive in the expected condition.
We understand your concern, and we can confirm that your case is currently being reviewed. We see you contacted us on 07/14, and our team is actively investigating the issue. Our typical resolution time is 24 to 72 hours, and we appreciate your patience while we complete the review. 📦
Thank you for giving us the opportunity to make this right!
This site sells counterfeit products
This site sells counterfeit products. They show a legitimate bottle of cologne, advertise it as a travel size, but what you get it as amateur attempt to place the legitimate product inside a travel container. The scent also smells watered down compared to the normal bottle I can compare it to.
I can't believe they're allowed to trade in the UK.
Update following their reply. I did contact them and they refused all allegations. I contacted my credit card company, who agreed with me and refunded the payment.
15 July 2026
Unprompted review
Reply from FragranceX
Hi Martyn!
We’re sorry to hear your fragrance did not meet your expectations.
FragranceX.com proudly sells only 100% authentic, brand name fragrances sourced from trusted distributors and authorized suppliers. We do not sell counterfeit, imitation, or watered down products. If you have any concerns about your order, please contact us at support@fragrancex.com so our team can review your case and assist you further. 📦
Thank you for giving us the opportunity to assist you!
No Delivery
Ordered some perfume and after 15 days had to chase for updates Vai customer care only to be told that it's not shipped yet and they are cancelling the order !! Now I don't have enough time to order something else as it was meant to be a gift.
29 June 2026
Unprompted review
Reply from FragranceX
Hi Aju!
We’re sorry to hear about the inconvenience with your order.
We understand how frustrating it can be when an order intended as a gift cannot be completed as expected. After reviewing your order, we see that it was canceled and a refund was issued. We apologize for the disappointment this caused and appreciate your understanding. 📦
Thank you for giving us the opportunity to address your concerns!
Reply from FragranceX
Hi Judit!
Thank you for your kind review!
We're delighted to hear everything was handled courteously and promptly. Thank you for choosing FragranceX.com! ✨
The cologne is mainly alcohol
The cologne is mainly alcohol
There's no fragrance!
IT IS -NOT- L'AIRDUTEMPS!
ITS A FRAUD!
22 June 2026
Reply from FragranceX
Hi Elizabeth!
We are sorry to hear you were disappointed with your fragrance.
FragranceX.com proudly guarantees that all of our products are 100% authentic and sourced from trusted suppliers. If you believe there is an issue with your order, please contact us at support@fragrancex.com so our team can review your concerns and work toward a resolution. 📦
Thank you for giving us the opportunity to assist you!
Perfume has gone bad before opening
Bought Elizabeth Taylor Passion and on using for the first time found it had gone to acid. Smelt like vinegar. I presume a factory mishap. Totally unusable. I contacted FragranceX who obviously want it returned. Presumably they don't believe me. But they expect me to pay for postage to the US from UK and they will not reimburse this. Considering this perfume is totally bad and unusable I am astonished. I am in my 70s and I'm so surprised a company would treat you like this so I look like I've lost money I really cannot afford to do in the current climate. I definitely won't purchase from them again A UK company would certainly not treat you in this way. Very poor customer service.
Further to the response from Fragrance X. The cheapest cost to return would be £9.00 . As the product was £23.16 I'd only get £14 back which is not ok.
10 July 2026
Unprompted review
Reply from FragranceX
Hi Margaret!
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how disappointing this has been. 😔
After reviewing your case, we can confirm that we offered a return so we could inspect the product, as this is part of our standard process whenever a product quality concern is reported. While we are unable to provide prepaid return labels for international returns, you are welcome to use the carrier of your choice. Once the item is received and inspected, we will proceed according to our return policy.
We appreciate your feedback and are sorry we were not able to provide the experience you expected.
Great option for fragrance
Items are authentic and in good condition. Fragrances are fresh with no signs of any degradation. Very happy to continue purchasing from this company.
24 June 2026
Reply from FragranceX
Hi SardonicJoanz!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to hear your fragrances arrived fresh, authentic, and in excellent condition. Your continued trust means a great deal to us. ⭐
We look forward to serving you again soon!
%100 satisfied 👍👍👍
I ordered one "Wish EDP 2.5 OZ" from FragranceX. It came fast and it was genuine. Original and I enjoy using it. It was what they had promised. ❤️👍👍👍
In contrast, I also ordered 3 from "Gift Express" which was awful, fake and made me angry because I can't reach anyone to complain. They lied about their perfume being authentic and genuine. If I could give them less than one star I would do so!
Please be careful not to be cheated of your money and time! Imagine my frustration after waiting 10 days to get it. Never Gift Express again.
5 stars for FragranceX.
23 June 2026
Reply from FragranceX
Hi Bibi!
Thank you for your amazing review and for choosing FragranceX.com!
We are thrilled to hear your fragrance arrived quickly and that you are enjoying an authentic, genuine product. Your kind words and trust in FragranceX.com truly mean a lot to us. 💫
We look forward to serving you again soon!
Very affordable and coupons were…
Very affordable and coupons were available to purchase!
19 June 2026
Reply from FragranceX
Hi Sharon!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to hear you enjoyed our affordable prices and available coupons 💫
We look forward to serving you again soon!
Love this company
My order is always on time.
The prices a re great
And the fragrances are authentic
25 June 2026
Reply from FragranceX
Hi !
Thank you for your kind review and for choosing FragranceX.com!
We are thrilled to hear your orders always arrive on time and that you appreciate our authentic fragrances and great prices ✨
We look forward to serving you again soon!
that was amazin
19 June 2026
Reply from FragranceX
Hi Closel!
Thank you for your awesome review and for choosing FragranceX.com!
We are so happy to hear you had an amazing experience ⭐
We look forward to serving you again soon!
Reply from FragranceX
Hi Riva!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to know you had such a marvelous experience. Your kind words truly mean a lot to us 🌸
We look forward to serving you again soon!
Reply from FragranceX
Hi Idarmiz!
Thank you for your kind review and for choosing FragranceX.com!
We are happy to hear you were pleased with our customer service and timely delivery 🌸
We look forward to serving you again soon!
I was just so pleased with how easy you…
I was just so pleased with how easy you were to do business with. You really cared about me as a customer and saw to it that I was happy!
25 June 2026
Reply from FragranceX
Hi Allee!
Thank you for your heartfelt review and for choosing FragranceX.com!
We are delighted to know you found it easy to shop with us and felt well cared for as our customer. Your satisfaction is always our priority 🌸
We look forward to serving you again soon!
I was a bit wary of ordering from the US...
I was a bit wary of ordering from the US to Europe but the order was delivered quickly, in perfect condition and without import fees.
10 July 2026
Unprompted review
Reply from FragranceX
Hi JL!
Thank you for your wonderful review and for choosing FragranceX.com!
We are happy to hear your first international order arrived quickly, in perfect condition, and without unexpected import fees 📦
We look forward to serving you again soon!
Reply from FragranceX
Hi Joseph!
Thank you for your review and for choosing FragranceX.com!
We are glad you enjoyed our quick shipping and great prices ⭐
We look forward to serving you again soon!
The shipment is very late
The shipment is very late. The attention to the problem was like a big brother ignoring his little brother. Felt I was an irritant instead of a customer. I have nothing to show for this exercise in stupidity, apathy, and plain lack of caring.
9 July 2026
Reply from FragranceX
Hi Joe!
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation has been. 😔
We would like to clarify that our team responded to each of your email inquiries throughout the investigation. After completing the claims process with USPS, it was determined that the package had been lost in transit. As soon as the investigation was concluded, we offered you the option of either a replacement shipment or a refund. We understand you chose a refund, which was processed on 07/08/2026.
We sincerely apologize for the inconvenience caused by the shipping issue and appreciate your patience while we worked through the carrier's investigation. Thank you for your feedback, and we hope to have the opportunity to restore your confidence in FragranceX.com.
Well it's the best site I have found…
Well it's the best site I have found for perfume and cologne they are way lower than going to a store and the amount of name brand products is far greater than a store inventory I have purchased at least 40 bottles for me and my wife and I have told a good number of people about Fragrance X.com and they are customer's now
25 June 2026
Reply from FragranceX
Hi Anna!
Thank you for your incredible review and for being such a loyal FragranceX.com customer!
We truly appreciate your continued support and are honored that you have trusted us with so many purchases for you and your wife. Your recommendations to friends and family mean the world to us ⭐
We look forward to serving you again soon!
Reply from FragranceX
Hi Ladawn!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to hear you had a great experience and enjoyed our competitive prices 🌸
We look forward to serving you again soon!
AWESOME STOCK, PRICES AND DESCRIPTION
WELL YOU HAVE VERY GOOD CHOICES AND VERY GOOD PRICES, ALSO I LOVE TO READ ABOUT THE DESCRIPTION OF FRAGANCES YOU DO THIS IS VERY HELPFUL TO ME
24 June 2026
Reply from FragranceX
Hi Joel!
Thank you for your thoughtful review and for choosing FragranceX.com!
We are happy to hear you enjoy our selection, great prices, and detailed fragrance descriptions. It is wonderful to know they help you make the right choice 💫
We look forward to serving you again soon!
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