We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Used the contact us form on their website regarding an issue with a leaking spout and was immediately contacted by Ashleigh and advised a new part would be sent free of charge, which arrived the nex... See more
Company replied
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
We rang Natalie and explained the problem we were having with our carron phoenix tap. She understood what was the problem and sent us a new part, immediately, which arrived today only after about four... See more
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Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2k reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Good experience
Helpful on email and when Martin attended he was very approachable and spent some time explaining things to me about the product we have as we have only just moved into our house and had not been left any instructions!
23 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing your feedback! We’re delighted to hear that your experience with us was so positive—it truly means a lot.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Frankie have replaced my kitchen waste…
Frankie have replaced my kitchen waste disposal unit no questions asked great service and fast delivery of replacement unit
27 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
Dan a top Franke engineer
Dan has serviced our Frankie hot water tap for last 3 years & as always he does a fab job. He rings in advance of the appointment and maintains the tap in tip top condition. Great to hear from Dan that after the last visit the tap is almost new condition. Thank-you Dan, you are a great credit to Franke.
24 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
All the best,
The Franke UK Team
Prompt and Satisfactory Visit
Engineer visited on time and fixed the problem with minimum of disruption. Cody was extremely helpful and a credit to his company
24 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive, it really means a lot.
All the best,
The Franke UK Team
Prompt communication and excellent…
Prompt communication and excellent attention to detail - Cody even installed the new water heating standing upright (which the old one and our original boiler weren't) - Cody explained why it was better standing up and the benefits, so brilliant service.
20 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Exact part I needed
Exactly what I needed, happy I was given a recommendation. Previous purchases from other sources were not correct.
25 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review, and for taking the time to share your experience with us.
Warm regards,
The Franke UK Team
Terrible sink
Having owned a Franke sink for over 25 years, we purchased a:-
BFG 611-970N - Frankie Basis inset sink Onyx
This sink quality is terrible. The first sink supplied was bent. This was replaced and within a few weeks it is scratched on the bottom of the sink where a plastic bowl sits. Their reply is that bowls shouldn’t be used in the sink. How ridiculous. It’s like inventing a chocolate teapot.
The sink wasn’t cheap but it is a fraction of the quality of their 25 year old product.
They say there is nothing wrong with the quality!
24 February 2026
Unprompted review
Reply from Franke UK Ltd
We’re really sorry to hear how disappointed you’ve been with both the product and the way your case has been handled, especially after being a Franke customer for so many years. That’s never the experience we want for anyone.
Our team is well trained and uses their product knowledge to assess issues as thoroughly and consistently as possible. That said, we appreciate that situations can be frustrating, and we’re more than happy to take another look for you.
If you could send a few clear photos of the sink, particularly the areas of concern, to ks-info.gb@franke.com, FAO Jonny, we’ll review everything again.
Please note that while we’re absolutely willing to reassess, we do need to be upfront that this doesn’t guarantee our original decision will change.
Thanks for giving us the opportunity to revisit this for you.
Best regards
The Franke UK Team
Organising the technician visit was…
Organising the technician visit was straightforward,Martin rang to let me know his ETA,he fixed the issue very quickly and was very professional and helpful 😊
17 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
We're thrilled to hear that you had a great
experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Very helpful technician
Very helpful technician, called in the morning to say when he would arrive and came exactly on time.
16 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review! ⭐️
Best regards,
The Franke Team
Franke annual maintenance by Martin
Martin was the technician on the day who serviced our Boiling water tap and filter. He gave the unit a thorough inspection and maintenance as well as replacing several components all without any hassle or trouble. It was a really worthwhile investment having the annual maintenance and I'm very pleased with the result.
19 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback.😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke UK Team
Great service
Great service, Dan worked out our issues quickly and fitted what we needed, fast and efficient. Thank you Dan 😊
19 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such lovely feedback! 😊 We’re delighted to hear that your experience with us was so positive, it really means a lot.
Best regards,
The Franke UK Team
Totally different class than the guy…
Totally different class to the guy that used to come done a proper job sorted out the work from the last guy that was appalling
Thanks
17 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review. We’re really pleased to hear that your recent visit was a positive one and that everything was put right for you.
We’re sorry to learn that your previous experience hadn’t met expectations, but we really appreciate you sharing this with us.
Feedback like yours is incredibly valuable, as it helps us identify where things can be improved and ensure we’re delivering the level of service our customers deserve every time.
Thanks again for taking the time to let us know.
The Franke UK Team
Dan, a very friendly and competent technician.
Very friendly and competent technician Dan. He fixed all my problems and explained in detail how to hopefully avoid further-problems. However due to a mix up by the appointment team he arrived 1 day early but we were able to accommodate his early arrival.
It’s a shame I hadn’t know earlier of the field technician availability as I have suffered a dripping tap for 8.5 years which could have been resolved so much sooner.
18 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for sharing your experience with us. We’re really pleased to hear that Dan was friendly, knowledgeable, and able to get everything sorted for you on the day.
We’re very sorry however for the scheduling mix‑up and for any inconvenience this caused. We also completely understand how frustrating it must feel knowing your dripping tap could have been fixed much sooner.
Your comments are extremely valuable, and we’ll be sharing them with our teams to help prevent this happening again.
Thank you once again for your feedback, and we’re glad Dan was able to get everything resolved for you.
Kind regards,
The Franke UK Team
I ordered a part online that never came
I ordered a part online that never came, I was refunded but I still needed the part. I contacted customer service and Natalie J dealt with me. Natalie was superb, she always kept me informed and even though there were more bumps along the way, she always reponded and actively helped. She turned a potentially negative experience into a positive experience. Natalie has restored my faith in customer service
20 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review! ⭐️
We’re really sorry that your original order didn’t arrive as expected, but we’re delighted to hear that Natalie was able to turn things around for you. She’ll be thrilled to know her updates and persistence made such a positive difference.
We always aim to make things right as quickly and smoothly as possible, even when there are bumps along the way — and it’s wonderful to hear that Natalie restored your confidence in our service.
Thanks again for taking the time to share your experience. If you ever need anything else, we’re here to help.
Warm regards,
The Franke UK Team
Very efficient booking service and the…
Very efficient booking service and the Engineer attending was very friendly
16 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your 5 star review and for taking the time to share your experience with us.
Warm regards,
The Franke UK Team
Superb service ,Cody wasSuberb
Superb service ,Cody was really knowledgeable and efficient , thank you
18 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
All the best,
The Franke UK Team
Franke tap maintenance
Technician was polite, on time and did an excellent job. All is working fine now
19 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
Waste of money!
Had my Minerva tap 10 years. Spent £100 a year on filter cartridges. Tank burst 2 years ago so spent £500 on new tank. Water flow now so low the boiling tap is now almost unusable. Was told by Franke I need another new tank (cost is now closer to £600). A very expensive way to heat water so I’ve reverted to a good old fashioned kettle as the Minerva tap is not worth the money!
19 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your feedback—though we’re really sorry to hear that your experience didn’t meet expectations.
The guarantee period is 2 years, and based on your comments you would be entitled to support. If you wish to claim under the guarantee, please can you contact us as ks-hotwater.gb@franke.com and we’ll do our best to help.
We really appreciate you bringing this to our attention.
Looking forward to helping you!
All the best,
The Franke UK Team
Excellent service
Excellent service. Our Olympus tap started to leak, it was under warranty. Spoke to Natalie at Franke, who explained how to claim and gave us the email address. Within 3 days we had the replacement part. Tap is now fixed. What an excellent Company to deal with and Natalie was exceptional.
10 February 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
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