Fraser and Fraser Reviews 

307
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, often noting how professional and trustworthy the representatives are. Customers frequently praise the helpful staff for providing clear communication, ensuring people feel fully informed and supported throughout the entire process. Consumers note that the dedicated team is highly efficient, responsive to inquiries, and exceptionally quick to answer any questions that arise. Some reviewers were not happy with significant delays in receiving their financial share or experienced unkept promises regarding the estate settlement. A few other people also felt that the frequency of communications could be better given the long duration and complexity of these cases.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the professional, timely,... See more

Staff

Customers had positive experiences with staff, praising the team for being extremely professional, efficient,... See more

Customer communications

People report positive experiences with customer communications, highlighting that representatives reach out... See more

Customer service

Reviewers express general satisfaction with customer service, frequently highlighting excellent communication... See more

Response time

Reviewers highlight great satisfaction with response times, noting that support staff are always quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fraser and Fraser were appointed to deal with my Late Sisters estate following her sudden death. The estate proved quite complex but they managed to sort matters and as a result the matters were fin... See more

Rated 5 out of 5 stars

From initial contact I felt there was excellent communication, by phone and also a visit to my home. Process was fully and clearly explained, giving time for questions at an emotional time. I felt... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Fraser and Fraser about being an heir what a surprise I was a little sceptical , You can't be to careful these days.I was kept professionally informed at all times through out ,... See more

Company replied

Rated 5 out of 5 stars

Fraser and Fraser dealt with everything following the death of a relative we had not seen in a number of years. The process was simple and we were walked through what was needed. The correspondence pr... See more

Company replied


Company details

  1. Genealogist

Written by the company

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(307)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Very professional service from the…

Very professional service from the outset! I was kept informed every step of the way via correspondence and email. Whenever I needed to telephone them the staff were always very helpful and courteous. The information I needed to know was communicated to me in a very straightforward way. I would definitely recommend Fraser and Fraser to everyone. Fabulous!

18 April 2026
Unprompted review
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Reply from Fraser and Fraser

Hi David

Thank you for your review. We’re glad you found Fraser and Fraser professional, communicative, and helpful throughout. Your recommendation is much appreciated.

Fraser and Fraser

Rated 5 out of 5 stars

Inheritance findings

These guys found me from previous addresses and name changes, these people reached out to me when I wasn’t expecting anything from any previous descendants and was thoroughly shocked to find out how quickly it took them to find out my family tree. They kept me up to date where they was with enquiries/lawyers etc and was a fast turn around all in all. Very grateful and thankful to these guys for reaching out to me and would highly recommend to anyone who is doubtful and may think it’s a scam. I was skeptical at first although soon the find out they are legit. Thank you again.

16 April 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Sarah

Thank you for your kind review.

We’re delighted that we were able to assist you in reconnecting with your family history and that you felt well informed throughout the process. We understand how unexpected these matters can be, so it’s great to hear you found our work efficient and trustworthy.

We really appreciate your recommendation and are glad we could help.

Fraser and Fraser

Rated 5 out of 5 stars

They tackled a massive family case that…

They tackled a massive family case that took alot of time to get write and dealt with it all. With minimum fuss for all my family. Thank you

8 April 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Brian

Thank you for taking the time to leave a review. We’re glad we could handle your family’s complex case efficiently and with minimal disruption.

Fraser and Fraser

Rated 5 out of 5 stars

Sally was so helpful and patient…

Sally was so helpful and patient getting me through what could have been a difficult and stressful process.

1 April 2026
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Reply from Fraser and Fraser

Hi Susie

Thank you for the lovely review! We’re glad Sally could make the process easier for you. We’ll be sure to pass your kind words along to her.

Fraser and Fraser

Rated 5 out of 5 stars

Seamless Process

We are all so pleased with the FF team and particular Ben Cornish, for all the hard done and efforts made in locating all our relatives with whom we have been able to meet after so many years. The whole process has been seamless and thorough in all respects. Thank you so much FF team. Just brilliant !

30 March 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Satish

We appreciate you sharing your experience. It’s fantastic to hear that Ben Cornish and the Fraser and Fraser team were able to help you reconnect with your relatives. We’re glad the process was seamless and made such a positive difference. We’ll pass on your feedback to the team.

Fraser and Fraser

Rated 5 out of 5 stars

They were extremely helpful and…

They were extremely helpful and understanding. Kept me fully updated throughout and although I intally thought the charge was high. The work they put in to secure my monies was outstanding .

20 March 2026
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Reply from Fraser and Fraser

Thank you for your feedback. We’re glad our support and communication met your expectations and that you were happy with the outcome.

Fraser and Fraser

Rated 5 out of 5 stars

good experiance at fraser fraser

andy loakes was the one i talked to most of the time. he and others have done a very good job. he was allways there for you allways answered very quick. i think fraser fraser have done a very profetional service it did take a while to complete. the outcome was very good. so many thx to all who took part and many thx to andy loakes marks out of 10 - 11

26 March 2026
Unprompted review
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Reply from Fraser and Fraser

Hi John

Thank you for your feedback.

We’re delighted you were happy with the service and that Andy Loakes and the team provided timely and professional support throughout. We appreciate your patience and are pleased the outcome met your expectations.

Fraser and Fraser

Rated 5 out of 5 stars

Excellent company

Fraser and Fraser was extremely professional and dilligent in dealing with our family case.
Ben was regularly keeping us up to date and quick to communicate with us through the whole process from start to finish.

24 March 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Martin

Thank you for your kind review. We’re delighted to hear you found our service professional and diligent, and that Ben kept you updated and communicated promptly throughout the process. We will make sure to pass your feedback on to him.

Fraser and Fraser

Rated 5 out of 5 stars

A great company

A great company, took a while to release the funds, but a very complex case. All worked out great in the end. Thankyou Mr A howland

18 March 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Philip

Thank you for your feedback. We’re glad everything was successfully resolved in the end and appreciate your patience with the complexity of the case.

Fraser and Fraser

Rated 5 out of 5 stars

I highly recommand Fraser and Fraser

I highly recommand Fraser and Fraser.
Thank you for your kindness and for your professionalism

27 February 2026
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Reply from Fraser and Fraser

Hi Caroline

Thank you for your kind review and recommendation. We’re glad you were happy with our service and professionalism.

Fraser and Fraser

Rated 5 out of 5 stars

Most grateful for your help

Most grateful for your help. Thank you

10 March 2026
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Reply from Fraser and Fraser

Dear Louella

Thank you for your kind review. We are delighted to hear you had a positive experience and are pleased we could be of help.

Fraser and Fraser

Rated 5 out of 5 stars

From initial contact I felt there was…

From initial contact I felt there was excellent communication, by phone and also a visit to my home. Process was fully and clearly explained, giving time for questions at an emotional time.
I felt happy to allow the solicitors to commence work on my behalf, and was kept fully informed throughout.
The estate was settled and everything resolved quite quickly. I would definitely recommend this company to others with no hesitation at all. I conveyed my thanks for work done.

26 January 2026
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Reply from Fraser and Fraser

Hi Carol

Thank you for taking the time to share your experience. We’re pleased to hear that our team’s support and clear communication helped you feel confident throughout the process, and that everything was resolved smoothly.

Fraser and Fraser

Rated 4 out of 5 stars

Good service and happy to recommend

I think the key thing to bare in mind is that this type of process is not quick. Thats not a fault of Fraser & Fraser just an outcome of the complexity and steps that have to be undertaken. That said they have guided us through it and been quite clear when they have communicated with us. If there was one slight niggle it was just the frequency of communications could be better given the length of time this process runs. A good service and happy to recommend.

14 February 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Andy

Thank you for your positive feedback and recommendation. We’re glad you felt supported and clearly guided throughout the process. We also appreciate your comments regarding the frequency of updates and will take this into account as we continue to enhance our communication.

Fraser and Fraser

Rated 5 out of 5 stars

Simplified what could have been a complex situation,.

Fraser and Fraser dealt with everything following the death of a relative we had not seen in a number of years. The process was simple and we were walked through what was needed. The correspondence provided was sufficient to keep us up to date without being overwhelming.

20 January 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Susan

Thank you for sharing your experience. We’re pleased that our team was able to support you efficiently and that our correspondence kept you informed in a clear and manageable way.

Fraser and Fraser

Rated 4 out of 5 stars

I was contacted out of the blue…

I was contacted out of the blue regarding the passing of my great uncle, Fraser and Fraser have been very professional throughout the process, I have only had to contact them a couple of times with a question or asking for an update and they have always replied promptly by email.

10 February 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Caron,

Thank you for taking the time to share your review. We are pleased to hear that you found our service professional and that our team responded promptly to your enquiries. We appreciate your kind comments.

Fraser and Fraser

Rated 1 out of 5 stars

Case Delayed

The case was delayed for more than five years.

31 December 2025
Unprompted review
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Reply from Fraser and Fraser

Dear Peter,

Thank you for your feedback. However, we believe there may be some confusion regarding our role in this matter.

Our records indicate that you were not a client of this firm. We were previously instructed by a third party; however, our involvement in that case concluded in 2021 when we withdrew from the matter. As we have had no involvement in the case for several years and did not represent you, we cannot comment on any delays you may have experienced.

We take all feedback seriously, but as there was never a client-relationship between yourselves and us, we kindly suggest directing your concerns to the appropriate parties currently handling the matter.

Best regards,
Fraser and Fraser

Rated 5 out of 5 stars

Fraser and Fraser

Fraser and Fraser contacted me about the death of a distant relation who had passed , They advised me of the date of the funeral and advised they were dealing with the estate of the deceased tracking down heirs etc> . They kept me updated about the process which was quite long and arduous. I would recommend them .

19 January 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Keith

Thank you for sharing your experience. We know estate matters can be long and complex, so we’re pleased our updates kept you informed throughout. We appreciate your recommendation and are glad we could assist you and your family.

Fraser and Fraser

Rated 5 out of 5 stars

Very pleased with the process

Very pleased with the process. Excellent hosting.

14 January 2026
Unprompted review
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Reply from Fraser and Fraser

Hi Cristobal

Thank you for your kind review. We’re pleased you were happy with the process and appreciate you sharing your experience.

Fraser and Fraser

Rated 5 out of 5 stars

Fraser and Fraser are very professional…

Fraser and Fraser are very professional and efficient. They make what can be a distressing task easy . I would have no hesitate in recommending them.

13 January 2026
Unprompted review
Fraser and Fraser logo

Reply from Fraser and Fraser

Hi David

Thank you for taking the time to share your experience. We’re delighted to hear that you found our service professional and efficient, and that we could help make a difficult task more manageable. Your recommendation is truly appreciated.

Fraser and Fraser

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