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FreedomVoice Reviews 

2,422
•
TrustScore 5 out of 5

4.8

Phone and internet services
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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, patient, and knowledgeable staff, making interactions pleasant and productive. People frequently highlight the smooth, easy, and efficient service, which simplifies complex setups and ensures a positive user experience. Reviewers also appreciate the quick and accurate responses from the team, contributing to overall satisfaction. However, some customers also noted issues with the service being unreliable or not working as expected, sometimes requiring app reinstallation or experiencing system failures. A few other people also felt that customer service was poor, mentioning long hold times, insufficient answers, or agents who lacked the necessary knowledge for effective troubleshooting.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, patience, and... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending it to... See more

User experience

Users describe positive interactions with the user experience, often highlighting how knowledgeable and... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Company details

  1. Phone and internet services
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(2,422)

171 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Customer Service Experience

The customer service experience I received was stellar and I appreciate how far above and beyond Titus went to help me with my support call. Support is the pillar of most business and Freedom Voice understands that very well. Thank you again for the wonderful service.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The representative actively listened to my inquiry and answered each of my questions in a timely fashion. I am very happy with Freedom Voice Customer Support. Thank you.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service …

Overall great customer service experience I had.. the representative was not pushy but patient to listen my requirement and had solutions to them.

I would recommend this company to my colleagues as they showed professionalism during the call.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

John was very courteous

John was very courteous, knowledgeable and polite. The most excellent customer service. I really appreciate having him assist me with my concerns thank you Freedom Voice and thank you John.

9 May 2025
Unprompted review

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