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FreedomVoice Reviews 

2,422
•
TrustScore 5 out of 5

4.8

Phone and internet services
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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company, often recommending their services for business owners seeking a reliable 1-800 service. Customers consistently praise the staff for their exceptional knowledge, professionalism, and helpfulness, making complex setups and issues feel easy and stress-free. The customer service is frequently highlighted as excellent, with many people appreciating the patient, kind, and understanding approach of representatives who go the extra mile to resolve issues quickly and accurately. However, some people were dissatisfied with the service, reporting issues with unreliable phone service, faxes that never work, and the need to frequently reinstall the app. A few other people also felt that customer service was poor, mentioning long hold times, insufficient answers, and agents who were not knowledgeable or able to troubleshoot effectively.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, patience, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the quality and... See more

User experience

People report positive experiences with user experience, often highlighting the ease of use and helpful... See more

Response time

Reviewers mention positive feedback about response time, with many customers experiencing quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Company details

  1. Phone and internet services
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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4.8

All reviews

(2,422)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

Talk about exceptional customer service…

Talk about exceptional customer care service provided. My rep John surely went above & beyond his job description that's for sure, I would most definitely recommend if you're looking for top tier service & speedy effective problem-solving then freedom voice should be your choice .

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Patience is a virtue

Technology makes me nervous so when explaining my problems ,I'm not always very clear and concise. But your representative was not only knowledgeable but patient and kind.

18 June 2025
Unprompted review

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