FreedomVoice logo
Visit website

FreedomVoice Reviews 

2,422
•
TrustScore 5 out of 5

4.8

Phone and internet services
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional customer service and knowledgeable staff. Customers consistently praise the staff for their helpfulness, patience, and ability to provide clear explanations, making complex setups and issues easy to understand. Many also appreciate the quick and accurate responses, noting that the service is user-friendly and efficient, leading to high satisfaction with the overall experience. However, some customers experienced issues with the service being unreliable, leading to difficulties in making calls and receiving callbacks from support. A few other people also felt that customer service was poor, citing long hold times, insufficient answers, and agents who were not knowledgeable or unable to troubleshoot effectively.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the helpfulness, patience, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, patience, and... See more

Service

Consumers generally report positive experiences with the service, often highlighting the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, with many customers expressing satisfaction with... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

Our service expired due to a lack of staff and resource to manage the account. We reached out to try and restore the services. Rachel helped us keep the same number, which is very helpful as we are no... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more

Company details

  1. Phone and internet services
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,422)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

FreedomVoice is an amazing company

FreedomVoice is an amazing company. They are very professional and helpful. I have been with them for almost a year and my experience has been excellent! Their representative was kind and resolved my concerns.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used Freedom Voice for over 16…

I’ve used Freedom Voice for over 16 years. Always responsive and knowledgeable whenever I had a question. Never any issues in 16 years !! It was time to move on to have a live person answering our calls due to the call volume at our real estate brokerage but Freedom Voice was a big part of getting us to where we are today! I would recommend them over and over again!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

John was my Customer Service…

John was my Customer Service Representative who is very knowledgeable, professional and kind. He quickly expedited my order with the utmost courtesy and professionalism! He made my day by being a kind, knowledgeable , professional PERSON and I want HIM to know to just keep up the good work! You never know how you made someone feel in the moment just by simply being kind, professional, knowledgeable, patient, respectful etc..! Thank you John! Blessings to you

23 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look