Freelancer Reviews 

I was working on a workbook for Sunday School, Christian education. I wanted it to look polished and professional. I was assured they could accomplish that. After a week of back and forth changes and adjustments and $600. it was still a mess. Honestly it wasn't that complicated...I just wanted ares highlighted in blue and every time they came back black. I finally sent her a blue balloon clip art. I ordered a proof copy and it was awful. I am not sure she spoke English well enough to do what I was asking. Every time I asked her to fix something, she said it was done, but wasn't. What a waste of money.

Lance B. Guided me so patiently and nicely.. I thank him a lot.. The experience was first and it went too good.

Thank you Lance.B for the help. Watch out for unserious client out there

Joan helped me understand the issue I am having with my account. She was very helpfull.

I was served by Joan who was polite and straight forward she helped me out alot on the matter I had. It was the best service and problem solving

Lance , was great as he helped to resolve several issues and challenges that I faced with the system. His patience and diligence in addressing my concerns is greatly appreciated.

Valentine was very helpful and patient with me throughout my entire experience. Thanks again, Valentine!

Every time we change the person handling the freelancers on our company, it takes forever to correctly set up the new account even if they know it's the same set up.
After weeks communicating with them, they still request documents they already approved. Freelancers need having an estable structure to trust and this platform is not helping us.

Even having the corporate account won't help on that end, and it has a higher cost (and barely any benefit!)

Also, customer support litteraly denies being able to prioritize us even when expressed how urgent this was.

My account restrictions were removed after I completed the required deposit and I appreciate the assistance I received from VALENTINE and the Freelancer Support Team.

However, I have not yet received my money back. I worked on the client’s project for approximately 8–10 days and completed the work I had agreed to provide. I sincerely hope VALENTINE, the Support Team and the relevant Freelancer team will carefully review all the evidence, make a fair decision and help me recover the money I earned through my work as soon as possible.

The client’s report against me is false, and I hope Freelancer will take appropriate action regarding the client’s account in accordance with its policies after reviewing the evidence.

Thank you, VALENTINE, for your professional communication, patience, and support. I hope the remaining financial issue will be resolved fairly and quickly.

Very nice communicator........ good

Lance B. was very professional and reactive !

I forgot to cancel my plan but the legend Lance B. instantly issued me a refund. Really great support!!

Good experience

Hello,
I am using freelancer to find work online and i realy like how they handle that.
Very safe and profesional website with excellent support team.
Thanks Freelancer.com!

I love Freelancer gives opportunities to so many talented designers around the world. I love connecting with new artists, and discovering their abiliites that can be utilized for my company.
Freelancer has been exceptional in assisting in any issues or challenges.
i have used them for almost EVERY project ties to launch of a new business, and will continue to use and refer.
Darren. H
Corporate Partner/Owner - multiple ventures.

well explained & guided by anaiah impressed.

The staff, Joan was of great help and reliable

I would like to give my highest rating to Joan F. for the exceptional support and assistance I received.

As a completely new user on Freelancer, I accidentally created a contest instead of looking for projects to participate in. This resulted in an unexpected €40 charge, and I was initially very confused and worried about what I had done.

Joan F. handled my situation with incredible professionalism, patience, understanding, and kindness. He took the time to understand what had happened, reviewed my case carefully, and went above and beyond to help me resolve the issue. Thanks to his assistance, the contest was cancelled and the €40 refund was processed.

What impressed me the most was the immediate response and the genuinely helpful attitude throughout the entire process. I never felt judged for my mistake as a new user. Instead, Joan made me feel that my problem was taken seriously and that someone was actually there to help me.

I am extremely grateful for his support and would gladly give Joan F. a 5-star rating. This was an excellent customer support experience, and Joan is a great example of how customer service should be.

Thank you, Joan, for your patience, professionalism, and excellent assistance. You made what initially felt like a very stressful situation incredibly easy to resolve.

Scarlet is very efficient