freestylecycling Reviews 

83
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Beware Cycle Frelsi. Ordered two weeks ago and have yet to have a working tracking number. Reached out to customer service several times about the order and received no reply. Their customer service i... See more

Rated 5 out of 5 stars

I ordered a Sanpella classic jersey and was exceptionally pleased when it arrived. Proper size, sturdy zipper and pockets, firm waistband elastic, and a snazzy design, all with light-weight summer fab... See more

Rated 5 out of 5 stars

I've purchased several jerseys from Freestyle cycling, including a customized one and really like their quality. This winter the Norwegian thermal jersey went on sale, so I ordered it. The process wen... See more

Rated 5 out of 5 stars

I just received my new beautiful cycling RUSH Jersey. It was a wrong size Xmas gift. I paid the $15 postage n got my replacement n a couple weeks! EZ! Super nice professional quality! Customer se... See more

Company details

Information provided by various external sources

Freestylecycling offers Retro and Novelty Cycling Jerseys,Bicycle Accessories, Parts and MTB Gear online. Best Price, free worldwide shipping, no-hassle returns


Contact info

3.8

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(83)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice design

Nice design. Modern look with various themes. Design and shape is perfect. Well packed with quick delivery. Good material for summer weather for nice circulation.

6 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent online buying experience

I’ve had nothing but an excellent experience working with Freestyle cycling. First off, their selection of kits is great- solid “cool” kits and more comedic ones that bring smiles to the group you ride with. Prices are reasonable, and the customer service is too-notch. My order was taking a long time to arrive, so I contacted their help line. I had a response within a day and they continued to check in with me until the issue was resolved. Very pleased with the whole experience.

1 September 2022
Unprompted review
Rated 5 out of 5 stars

VERY NICE KIT

Wonderful and very sharp looking cycling kit.
Proud to wear it when I ride.
Delivery was as expected and the kit fit nicely.
Would purchase again.
Thank You
Mark
Ankeny Iowa

23 August 2022
Unprompted review
Rated 5 out of 5 stars

Delivery time took a while

Delivery time took a while. The product was great. Very soft and breathable. The color was spot on and I would certainly order a jersey from them again. Super comfortable

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Keep up the good work

Offer a broad range of exciting cycling gear. Product looks and feels good. Contact with company is quick and efficient. Be prepared to wait for about 2 weeks ((EU) for delivery of your order.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very responsive and willing to solve your problem.
Delivery takes time, which is fine by me.
I am very happy with the customer service which is fast and helpful.

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Good experience, recommended

I had a really good experience with this company. The item was really nice but too big for me and they were fast and efficient at providing a refund.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Hell of the West Jersey

Overall, my experience with freestyle was good! I usually don't order anything from overseas but accidently did on this order. I needed the jersey for a certain date and contacted freestyle about faster shipping. They worked with me, and I received the Jersey on time. They had great communication through email.

18 July 2022
Unprompted review
Rated 4 out of 5 stars

Good customer service

My jersey didn’t arrive and I had forgotten about it. Freestyle contacted me to check if I was a happy customer. When I told them, they responded right away and promises we’d to get a jersey to me. I got it shortly afterward and I’m really happy with it. I appreciate that they took the initiative to contact me.

9 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I ordered a jersey, which I loved. It's a bit thinner and stretchier than most cycling jerseys, which I like, and the pattern is fantastic. Didn't wear it for a few weeks. When I did, I noticed some stains -- black ink? -- that almost blended in with the pattern, but not quite. Contacted Freecycling, and they've promised to send me a new one with no trouble, even though it had been a while since my order. Trying my luck, I then asked if I might switch the size (the original one I'd ordered was a bit snug), and again, no trouble at all. Very much appreciate both the product and, especially, the service!

6 July 2022
Unprompted review
Rated 5 out of 5 stars

The cycling jerseys are fantastic

The cycling jerseys are fantastic. My cycling partner and I have had numerous positive and funny comments from strangers while we are riding.
I received the promo refund of 10%. Many thanks for doing this for us.

13 June 2022
Unprompted review
Rated 1 out of 5 stars

I wish I had seen these reviews before I…

I wish I had seen these reviews before I ordered.....I purchased 4 jerseys for hubby for Father's Day and I have no idea when I will get them now or if really. It has been 11 days already. I contacted the company and they sent me tracking information. The products haven't left China! What a huge disappointment. I think next time I will make sure that a customer service number is workable before ordering online ever again. ☹

9 June 2022
Unprompted review
Rated 5 out of 5 stars

Nice jerseys & kits

I'm 6'1" 205 lbs regular build and the XL fits perfectly. This company has been good to me so I came back a second time. They look and fit nice that's all there is to it 👍

7 June 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting Vincent

Order two Jerseys back in April 15, 2022. We are now in May 9, 2022 and have not received my jerseys. Two emails I have send.
Vincent Bao email me back.
Sorry for the inconvenience he stated.
This is the email I got.

Thanks for contacting us, sorry for inconvenience. Because of the local government's epidemic prevention policy, and many traffic arteries are blocked by the local government, our express carrier can't go to our warehouse take packages. Orders processing slow-down . Our warehouse have stopped running for 10 business days before.

please don't worry, the tracking information is updating now

Show quoted text
I think it will be delivered next week

I then see Vincent Bao writing a comment on his delivery experience saying that everything went well.
Is this a scan?
Their call me number doesn't work.
Are they located in China?
Where is the company from.
I can't even get that answer when I google it.
Will call my bank to see if I can get my money back....
I must say their jerseys are nice but it doesn't do me any good if I don't have them.
Thank you.
Carlos

9 May 2022
Unprompted review
freestylecycling logo

Reply from freestylecycling

Dear Carlos Charles
Thanks for your reviews on trustpilot, we are so sorry, your package was delayed, our warehouse was stopped before. And now the tracking information is always updating. Please be patient.

Please check out shipping page: https://freestylecycling.com/shipping-delivery/
All packages will be shipped from our Asia warehouse

please check our refund policy:

https://freestylecycling.com/cancellation-and-refund/

If you did not receive the product within the guaranteed time you can request a refund or a reshipment.

Rated 1 out of 5 stars

I have ordered two items from Freestyle…

I have ordered two items from Freestyle Cycling. I have no idea where they are after almost 2 weeks. The phone number for customer service does not even have voicemail. They do not reply to email enquires. This is the worst online purchase I have ever experience and I would never do it again. Buyer beware!

23 February 2022
Unprompted review
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