FrithRugs Reviews 

2,926
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the rugs, noting that the materials feel luxurious and match their online descriptions perfectly every time. Many consumers also emphasize how well the anti-creep underlay works on different floor types while adding extra cushioning underfoot during daily use. Some people also felt that the digital platform made online shopping straightforward and intuitive, complemented consistently by fast and secure shipping arrangements. Reviewers often highlight the extremely quick response times and friendly, helpful assistance provided by staff members when managing individual orders or product queries.

What people talk about most

Product

Reviewers highlight deep satisfaction with the exceptional quality and appearance of the products, noting... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch times and parcels... See more

Quality

Customers expressed great satisfaction with the exceptional quality, noting that items frequently exceed... See more

Service

People report positive experiences with service, consistently praising the exceptional quality, helpful... See more

Order

Customers consistently note positive experiences with order processes, highlighting that online ordering is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product actually works! Simple, cost effective, does what it claims to fix, stops my rug moving and rippling up. It also enhances the under foot feel which is a superb added bonus. Customer Servi... See more

Company replied

Rated 5 out of 5 stars

Fast and helpful response to query about delivery instructions over a bank holiday weekend. Goods delivered on time as promised. Clear guidance on how to fit the product over a carpet. As a 'first... See more

Company replied

Rated 5 out of 5 stars

A very decent and well organised company to deal with. They were very quick to respond to my query regarding the correct product to purchase regarding the best underlay for my rug. The ordering was s... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Good price. Arrived promptly via courier with no extra charges. Great service. Foxi underlay works great to stop runner slipping on hard floor. A very good online shopping experience.


Company details

  1. Interior designer

Written by the company

The UK's largest choice of Rugs and Large rugs available to buy Online or instore at one of Supermarket sized Stores. Stores located in Bodelwyddan North Wales and Shrewsbury Shropshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,926)

173 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great carpet and wow what an amazing…

Great carpet and wow what an amazing choice.
My mother, sister have both purchased from Frith.,..Excellent.

9 January 2026
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Reply from FrithRugs

That's great to hear and thank you for your repeat custom, it means alot.

Ian

Rated 5 out of 5 stars

Excellent Company

A very decent and well organised company to deal with. They were very quick to respond to my query regarding the correct product to purchase regarding the best underlay for my rug. The ordering was simple thanks to a link provided and delivery fast . Thank you so much guys . Your advice has worked perfectly too!

14 January 2026
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Reply from FrithRugs

Thank you for your order and for leaving us a brilliant review!!

Ian

Rated 5 out of 5 stars

Foxi Underlay

Easy to order. Good price. Arrived promptly via courier with no extra charges. Great service. Foxi underlay works great to stop runner slipping on hard floor. A very good online shopping experience.

14 January 2026
Rated 5 out of 5 stars

brilliant .GREAT PRICE ,TOP QUALITY…

brilliant .GREAT PRICE ,TOP QUALITY ,ETA spot on ,well packaged ,with on going communication, we had what we wanted what was promised happened no let down image of product was 100% to what was advertised

12 January 2026
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Reply from FrithRugs

This is a brilliant review, thank you so much!!

Ian

Rated 5 out of 5 stars

The product is great

The product is great. I'm in a wheelchair and it never moves.

30 December 2025
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Reply from FrithRugs

Thank you so much for your review, Tom.

Ian

Rated 5 out of 5 stars

Foxi Anticreep Underlay - Good Product

I bought one of the foxi anticreep underlay. It's done an amazing job. I had a rug that constantly got screwed up and moved under the movement of my desk chair. Since fitting the anti-creep underlay a couple of weeks ago it has not moved and is also a bit more cushioned under foot. Good product and well priced.

30 December 2025
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Reply from FrithRugs

Thank you for a brilliant review and it's great that the FOXI underlay has solved your creeping issue out.

Ian

Rated 5 out of 5 stars

Due to the weather conditions we were…

Due to the weather conditions we were unable to visit the showroom during the sale. We ordered online with the assistance of the excellent website. We were not disappointed.
Our rug arrived beautifully packed. We are thrilled with our purchase

7 January 2026
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Reply from FrithRugs

We're so glad to hear you are thrilled with your purchase. The weather has indeed been awful so a shame you couldn't make it to one of our showrooms! I'm happy to hear you also found our website excellent too!

Ian

Rated 5 out of 5 stars

Excellent service

Easy to navigate website and very fast and efficient service. The item arrived when they said it would. Very pleased with it.

3 January 2026
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Reply from FrithRugs

Many thanks Alex for a great review.

Ian

Rated 5 out of 5 stars

Good quality rugs

Good quality rugs that last for years. Easy to order and the delivery service is great.

31 December 2025
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Reply from FrithRugs

Thank you for taking the time to leave us a 5 star review!

Ian

Rated 5 out of 5 stars

Getting rugs to grip to carpet without moving

Getting rugs to grip to carpet without moving is not easy but my research led me to Frith Rugs and particularly to their Foxi underlay product. Reviews suggested that this was one of the best products for the job and a few days after putting the underlay in place it seems to be living up to the hype. Well done Frith Rugs.

6 January 2026
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Reply from FrithRugs

Thank you Frank for a brilliant review, and I'm glad to hear our FOXI is living up to the hype!

Ian

Rated 5 out of 5 stars

The product actually works

The product actually works! Simple, cost effective, does what it claims to fix, stops my rug moving and rippling up.
It also enhances the under foot feel which is a superb added bonus. Customer Service tip top as they kept me updated fully on the delivery progress.

6 January 2026
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Reply from FrithRugs

Thank you Wendy for a brilliant review. The Foxi underlay is a great product and also many thanks for complimenting us on our customer service.

Ian

Rated 5 out of 5 stars

Good firm to deal with/

Purchase process was straightforward. Delivery was prompt despite it being over the New Year period.

6 January 2026
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Reply from FrithRugs

Thank you for your review and I'm glad you found the purchase process straightfoward.

Ian

Rated 5 out of 5 stars

Great value

Great value. Exactly what I wanted, all wool , good price, delivered on time.

31 December 2025
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Reply from FrithRugs

So glad we could be of service and that you are happy with your new rug.

Ian

Rated 5 out of 5 stars

Good Quality Rugs

I’ve purchased a Frith rug previously so was happy to re-buy from them.
The rug is very good quality and the depth of the pile (Ive bought a Chinese one) always brings flattering comments from people.
Delivery was speedy and prompt.
No issues at all.

30 December 2025
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Reply from FrithRugs

Thank you for giving us a 5 star review and I'm delighted to hear you are receiving great comments about your new rug!

Ian

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