Federation of Small Businesses Reviews 

721
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

FSB has such great resources. Just attended a great webinar on Marketing delivered by Phill Agnew of Nudge - wow! learnt so much in just an hour. Networks make such a difference too!

Rated 5 out of 5 stars

Having just started my new business -Pet Lighthouse, an online second opinion vet for pet owners struggling with their pet's health- I have found FSB invaluable. The advice, support and templates have... See more

Company replied

Rated 5 out of 5 stars

I have just spent the most amazing day at the FSB Boot Camp at Keele Hall in Newcastle under Lyme. Every speaker was relevant and the networking was incredibly well organised and made sure that every... See more

Company replied

Rated 5 out of 5 stars

The Surrey area FSB meet-ups are really well run by Tracey C. She's an avid FSB promoter in a pragmatic but motivating way so you really appreciate the benefits of what FSB offers. She brings a great... See more

Company replied

Company details

  1. Business-to-Business service

Written by the company

Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.


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4.5

Excellent

TrustScore 4.5 out of 5

721 reviews

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4.5

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(721)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Big Thank you to Martin Gibbs

Big Thank you to Martin Gibbs for taking the time to run me through the benefits of being an FSB member.
I was genuinely impressed by how many resources are available to members.

28 June 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Matt,

Thank you for taking the time to leave us your valuable feedback. There is a wealth of resources available for our members and we're so pleased that Martin was able to run through these with you.

If you need any further support, our customer services team will gladly assist you if/when needed.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

Because You're Worth It!

Thank you to Martin Gibbs for the excellent call about the benefits of membership of FSB. Martin guided me through the benefits which I hadn't appreciated, so the call was invaluable.
I had joined in 2022 and had let my membership lapse, I won't be doing that again. The benefits, and support offered, from compliance to insurance to payroll to training is really comprehensive and more than worth the annual subscription.

19 June 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Berkeley,

That's a really impressive 5* review, thank you!

It is great to read you have been updated on all the member benefits available to you.

We appreciate your feedback & hope to support you and your business for many years to come.

Katie - FSB

Rated 5 out of 5 stars

FSB membership will have you covered ...

FSB is the most worth while membership any business owner can have. Having rejoined, the services, support and protection they offer is all you need, not to mention the cost savings. Policies, staff contracts templates easy to download.
Justin spent over an hour familiarising me with the site making me realise how much more I could get from the membership.

22 June 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon,

Thank you for your valuable feedback.

We're so pleased Justin was able to assist you & make you fully aware of all the member benefits available to you!

Please don't hesitate to contact us here at customer services if you need any further support.

Many thanks,
Katie - FSB

Rated 5 out of 5 stars

I’ve just renewed my membership- three…

I’ve just renewed my membership- three years now but been self employed for much longer. FSB is the best backup and guide you need when launching your own venture. Any questions and up to date legal advice is a phone call away. I cannot recommend enough- self employment can be a really difficult thing to navigate and the world is now full of online coaches, mentors and experts- how do you really know if they are an expert or if they have just marketed themselves well?! Do not wait for the poop to hit the fan- join today and feel confident you have all you need here! Thanks Chris Davis, my rep for support always!

21 June 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Wow! What a fantastic, 5* review, thank you Zoe.

We are so happy to read you have found the real benefits of becoming a member and we thank you for your continued support over the last 3 years.
We look forward to supporting you and your business for many more years to come.

Katie - FSB

Rated 5 out of 5 stars

I was very impressed by the assistance…

I was very impressed by the assistance FSB offer, having a whole legal team at your disposal, if ever you need them is worth the subscription alone.
Justin spent over an hour teaching us how to navigate the site and was a great help and extremely Knowledgeable.
FSB have a form or contract for every occasion just what a small business needs.

15 June 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon,

Thank you so much for your 5* review & kind words.

We are glad to hear you're fully aware of how to navigate our website and member benefits.
We look forward to supporting you and your business for many years to come!

Katie - FSB

Rated 5 out of 5 stars

If you're an owner of a SME the FSB is…

If you're an owner of a SME the FSB is your security blanket. Hopefully you won't need them but if you do the service is always impeccable. If you value efficiency, expertise and reliability then you'll appreciate a FSB membership. An affordable and as far as I'm concerned a compulsory expense for any SME.

9 June 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,

Thank you so much for leaving us such a lovely review. We are really glad to hear how much that you value your membership.
If you do need any help or support or simply want to go through your benefits please don't hesitate to contact us here at Customer services.

Julie- FSB

Rated 5 out of 5 stars

The most useful membership

The most useful membership and well worth the investment, I've been a member of FSB since 2006. It offers invaluable support and advice for small businesses and also microbusinesses. My area rep Garry (East of Scotland) is an absolute legend and is always there when my fitness business hits another challenge (pandemic, Leith tram project). I've also learned so much through the events and excellent networking. Thank you FSB! Highly recommended...

5 June 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Tracy,

Thank you so much for leaving us a 5* review!
We appreciate your continued support & look forward to supporting you for many more years to come!

Katie - FSB

Rated 5 out of 5 stars

Happy New Member

Chris popped into to tell us all about the FSB services. Wow, I wish I had known I could have access to all these things years ago. I have joined straight away. Chris was helpful and talked me though everything simply and concisely. He really is a credit to the organisation and you can tell he has been working with them a long time with all his knowledge. Thanks again.

31 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thanks for taking the time to leave us such a positive review Nic.

We're delighted to hear that you've had a great experience with Chris & we look forward to welcoming you as an FSB member for many years to come!

Katie - FSB

Rated 5 out of 5 stars

We are excited and proud to be members…

We are excited and proud to be members of the FSB, We are finding the benefits to be considerable and extremely cost effective. The support is professional and easily accessible and it is fantastic to have Justin, who is local to our business available for additional support when we require it!

9 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Andy,

We're so pleased you're enjoying your membership with us so far. Thanks for taking the time to leave such a lovely review for us too!

Great to hear Justin is local and on hand to support you but please don't forget us here at customer services if you need any further assistance.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

very clear helpfull advise as well as…

very clear helpfull advise as well as perks for being a FSB member

23 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon,

Thank you for your 5* review!

We are really happy to hear you like the range of member benefits available for you.

Many thanks
Katie - FSB

Rated 5 out of 5 stars

Outstanding Support

Throughout the span of 35 years, I have actively participated and been a member of 11 different organizations / associations. Yet, without a doubt, FSB stands out as the most amiable, welcoming, and accomplished organization I've had the privilege of being a member of. The impressive depth of support to small businesses is matched by their accessibility and quality of personnel.

18 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Kevin,

Thanks for sharing your review! It's so lovely to hear how much you're enjoying being part of FSB.

We appreciate your loyalty and for recommending us! We hope you continue to enjoy your membership with us for many years to come!

Please don't hesitate to reach out if you need any assistance.

Many thanks,
Katie - FSB

Rated 5 out of 5 stars

Really informative introduction today…

Really informative introduction today from Martin Gibbs at FSB. I realise I should have joined when i started the business in 2018!!!

18 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Mr Tilley,

Thank you so much for taking the time out of your day to leave us such positive feedback.

It's brilliant to hear you have already found the benefits of joining FSB and your journey has only just begun!

Please don't hesitate to reach out if you need any assistance.

Many thanks,
Katie - FSB

Rated 5 out of 5 stars

Excellent and proactive service

Excellent and proactive service enabled me to use a physio not already registered with FSB Care. The whole process was easy and the staff very pleasant to deal with.

5 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Derek,

Thank you so much for taking the time to leave a review!

We're so pleased FSB Care were able to help and support you and you are taking advantage of your member benefits!

Please don't hesitate to get in touch with customer services if you have any further questions regarding your membership.

Many Thanks
Katie - FSB

Rated 4 out of 5 stars

FSB and BNI Merseyside

The co-branded FSB and BNI Merseyside event last night at PINS Social Club, was really interesting. The presentation by Peter The Speaker was insightful and I met some fantastic and interesting people that I'm looking forward to collaborating with in the future. Thanks Phil McCabe 👌👍 Paul Lomas 👍👌 and Mark Bryan for making this event a great

16 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Amanda,

Thanks so much for your valuable feedback. We're so pleased to hear you enjoyed the event last night and managed to gain some new contacts!

We appreciate you taking the time to leave a review, if you have any further feedback on how we could of achieved a 5* review, we'd love to hear more from you.

Our email address is customerservices@fsb.org.uk if you wish to do so.

Many thanks,

Leah - FSB

Rated 1 out of 5 stars

I have recently discovered that the FSB…

I have recently discovered that the FSB has been charging me fees for 3 employees that I do not have, they have been charging this for the las 23 years. Having pointed this out they have refused to talk to me about the matter apart from offering me a free years fees, they then took the fees from my bank. Going on last years fee the amount I am
Owed to my reckoning is up to £1,196.00. My emails are now being ignored I wrote to the CE weeks ago and have been ignored.
Thinking of joining? Be careful.
Update, I rang the number given in the reply and the lady who invited me to talk to her had gone home, however I was told she would be left a message to call me the following day, I have not received any calls thus far but this is not unexpected as they just ignore my query all the time I believe hoping I’ll give up and go away. I did hold the fan in high esteem but alas they just seem to be a cowboy outfit.

1 April 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Dear Mr Akerman,

We are sorry that we have not been able to resolve the matter to your satisfaction through our recent phone discussions and written correspondence.

We truly appreciate and value your membership over the last 26 years. If you would like to discuss the matter further please contact us on 0808 20 20 888.

Kind regards,

Leah - FSB

Rated 5 out of 5 stars

I absolutely love the FSB

I absolutely love the FSB - they have been so helpful on a whole bunch of things. During the pandemic they were amazing, helping us with so many HR issues etc. Then I picked up an injury and they funded some physio for me - absolutely amazing. Membership is a complete no-brainer, our local guy Jeremy Reeve is fab too.

4 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Matt,

What a lovely read! Thank you so much for taking the time out of your day to leave us such wonderful feedback.

It's brilliant to hear how our members have valued from FSB membership and it certainly sounds like you've made the most of it so far.

We thank you for your continued support and please don't hesitate to reach out if you need any assistance.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

My experience with FSB was excellent

My experience with FSB was excellent, this was due Charlotte whose explanation was easy to understand and follow.

3 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Tracey,

Thank you for taking the time to leave us you valuable feedback.

Its great to hear of your positive experience which we wish to continue delivering for the entirety of your membership.

Many thanks,

Leah - FSB

Rated 5 out of 5 stars

It was so nice to have Martin Gibbs…

It was so nice to have Martin Gibbs call me at my office to explain how to use the website and also the benefits I had access to as an FSB member to which there were many more than I realised. I would highly recommend joining the FSB as a small business, especially if people like Martin are part of it to kindly and clearly explain the process. I feel very looked after should I need it.

2 May 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Charlie,

Thank you for taking the time to leave a review, we really appreciate and value your feedback.

We're so pleased Martin was able to explain the benefits and how to use our website.

Please don't hesitate to get in touch with customer services if you have any further questions regarding your membership.

Many thanks,

Josephine- FSB

Rated 5 out of 5 stars

What a great experience

Had my introduction telephone meeting with Martin this afternoon and I am blown away with the knowledge and professionalism shown from the outset. I joined FSB for their networking and legal assistance, I now know that the FSB is so much more. Having a one stop shop for so many areas of expertise is proving to be invaluable. Thank you Martin for your time and patience.

26 April 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Lisa,

Thanks for taking the time to leave us such a lovely review!

We are really pleased Martin has explained the benefits of FSB membership to you and really hope you make the most of them.

If you do need any further advice or help, please don't hesitate to contact us here at Customer Services.

Thanks again,
Julie

Rated 5 out of 5 stars

Thanks to Martin for the Introduction

Thanks to Martin for the Introduction, fantastic resource, so many helpful aspects to draw upon.

24 April 2023
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Afternoon Chris,

Thank you for taking the time to leave a review, we really appreciate and value your feedback.

We're so pleased Martin was able to explain the benefits of membership to you and we hope you make the most of your membership with FSB.

Please don't hesitate to get in touch with us here on customer services if you have any further questions regarding your membership.

Thanks,

Leah - FSB

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