Funky Chunky Furniture Reviews 

We ordered a fireplace mantle, lead time stated 5-7 days, arrived 2 weeks from order, damaged, immediately emailed with pictures, and followed up with phone call, return of damaged mantle and replacement organised, was told it would be priority, 2 weeks later I rang to enquire regarding delivery of the second one , was told I hadn’t submitted the online form for return and replacement , this I had done within 5 minutes of the first mantle being delivered and discovering the damage, then was informed I would get this next day, it did arrive next day, but once again it was damaged.
Again arrangements made to have returned and refund.
Now, in between the many calls and emails that I had submitted there was very little in terms of customer service , every part of the process had to be led my myself, if I hadn’t rung several times I would not have got any results, emails are hardly picked up and responded to, was told repeatedly “we making our way through emails”
We love to support small businesses , we run a small business ourselves, and communication has to be priority, sadly communication is lacking from funky chunky.
Apology was given but didn’t feel genuine, I felt in the end ‘I was the annoying customer’
All in all 4 weeks wasted with workman on standby to fit the mantle and Electrition for the soundbar that was to sit on the mantle. And we at stage one again sourcing an oak mantle.

I echo the majority of the comments on here, the product is fanatastic, when it eventually arrives. The AI responses are a bit annoying and the lack of communation can be frustrating around timescales. Mine came very well packed and looks perfect, albeit the 140mm deep mantle I ordered arrived at 155mm deep (not a problem for me at all, but worthy of note). If you don't mind waiting, I would recommend.

I am extremely dissatisfied with this company. I ordered 2 coffee tables 22nd Nov and still not received. The most frustrating part is the constant 'ai' email responses to my concerns. There has not been any apology and it seems impossible to actually speak with a 'real' person. I'm beginning to wonder if this company is legitimate. I have paid over £500 to this company.
Please never buy from this site. The furniture better be worth the wait....if it ever arrives.

Very good at their job and delivery is swift

The shelves arrived carefully packaged and were exactly what my daughter was looking for. They look great in her bedroom and are strong enough to hold her books (unlike many of the other shelves we looked at from other companies!). The instructions were clear and the fixings were great too. Have ordered from here before and would definitely do so again. Thank you!

Our mantle came well wrapped and protected, so it was in perfect condition and all ready to be fitted. Instructions made it relatively simple to fit it and all the fixtures were included. I can’t fault FCF, first class product and service.

They got pretty prints and fabric quality is good too, but the main reason I buy from them is their Sales Manager Chaya, she always understands my requirements , answers my queries and gives best service making my entire buying experience smooth.

Ordered a Coleridge table and benches on the 18th December and at the time the website said there was a 2-3 week lead time.

Emailed after this time to ask for an update and got told there were additional delays and it could be a further 2-3 weeks but assured me it would be ready the 2nd February at the latest, but could be before.

Have emailed again and been told that there are additional delays and it will be ready the 9th February at the latest, although at this point I highly doubt it.

I sent a reply to this and they have ignored it. Previously I would get a reply within a few hours whereas I’ve heard nothing for over 24 hours.

Most of their emails back are chatbots and it’s near impossible to speak to a human. No phone number either.

Part of the reason I ordered from here was the relatively low 2-3 week wait. If I get it when they say I will (probably won’t!) it will have been over 8 weeks. We moved into our first house in December so are without any dining furniture and have had to delay and rearrange multiple family events because of this.

I love the look of their products but the customer service and ridiculously delayed lead times mean I can’t recommend them.

Edit: Table ended up arriving on the 17th February, so as I expected it was subject to further delays.

I ordered a mantel which still hasn't arrived. I placed the order on the 21st January. As nothing arrived within the timeframe shown on their website I attempted to make contact which is virtually impossible. There is no phone number on their website. There is a chatbot that gives out bog standard replies. It says their customer services is open 9-5 but I've never been able to get speak with a human or had an email that wasn't a fob off. I was told they were really busy and had hired more people to help process orders. This meant orders were delayed for 3 days. This revised timeframe has also now passed. Finally I had an update telling me my order had been dispatched and that DX would be delivering it. This was on Friday morning but DX didn't actually get the parcel until Monday so I think they are not being 100% accurate when using the term "dispatched". Yesterday I had a message from DX saying that the item would be delivered today (3rd February) but as of now (5.39pm) still no sign of it. I wont be buying anything else from them and would advise others to avoid.

Ordered a Superking Derwent bed on 10 January 2026, with the website/order confirmation stating a 2 working week delivery schedule. I placed the order in good faith to coordinate with a new mattress delivery and old mattress removal.
From the start, communication was minimal. Multiple polite enquiries via their AI chatbot gave generic responses indicating everything was “progressing as expected” — with no hint of any issues.
After weeks of questions, I finally got a human response today: an additional 2-3 week delay announced out of the blue. No apology, no explanation, no offer of help or alternatives. This has left me in a difficult position — the Superking mattress is arriving on Friday but can’t fit in my current kingsize frame, and the mattress company can’t remove the old one until the new bed arrives (so I can sleep on it in the interim). All of this could have been avoided with basic, timely updates on the status.
I’ve tried to escalate repeatedly:
• Multiple messages ignored or deflected.
• Direct emails to the Managing Director (Kevin Johnston) bounced with “access denied.”
• Received the same canned response from support: “For a formal complaint, please outline your issues… to info at funky-chunky-furniture.co.uk” — which loops back to the same unresponsive team, with a promised 10-working-day response time.
The product quality may be good based on other reviews, but the service has been extremely disappointing — misleading delivery info, zero proactive communication, and no accountability even after formal escalation requests. This has caused real inconvenience and stress.
They make it next to impossible to speak to a human being, let alone a manager.

I placed an order for an oak mantel but unfortunately there was an issue with the initial one delivered.
I contacted Funky Chunky and spoke to Anna-Leigh, who owned the problem straight away, arranged for a replacement to be processed through the workshop the same day and then couriered to me post haste.
In the real world problems can happen but what's really important to me is what happens next. In this instance I felt like a valued customer, am happy with the outcome and would certainly buy from Funky Chunky again.
Thanks Anna-Leigh!

I am sorry for the negative review, but my experience buying from Funky Chunky was not great, and I can't recommend the company to other people in good conscience. There are tons of positive reviews for the company, so perhaps my experience was just a one-off.

Nov 21st 2025: I ordered the Stepney bed. They do say that the estimated dispatch is 3-4 weeks. But there is no communication through the process.

Dec 8th: After not hearing anything, I decided to follow up and get an update on the order. I get that this was within the original timeframe given, but I had just spent £760 and then...crickets. I got an AI-generated response saying that "[y]our order is progressing as expected within this timeframe." Okay.

Dec 19th - the comany sent out an email saying the order is delayed and will not be dispatched in the new year. Okay.

Jan 12th - After hearing nothing again, I decided to follow up. I got another AI-generated response telling me that my "order is still unfulfilled and hasn't been dispatched yet". Umm yes, I already knew that. Hence the follow-up.

Jan 13th - Another automated email telling me "[i]f anything else comes up, don’t hesitate to reach out - we’re happy to help." Well, when I reached out, I got an automated response. I decided to respond to the email asking for an update on the order.

Jan 14th - Finally, a human response telling me the bed will be delivered the following week.

We got the bed on time. The bed is beautiful, but I am convinced that no one at Funky Chunky has ever tried actually to put this bed together. The installation was absolutely frustrating. There are 4 slots to be screwed in each corner of the bed. The bottom screws are literally a cm off the ground and a cm off the side of the bed. On multiple slots, the screws just wouldn't catch because the bracket supplied was not aligned correctly. It was one of the most frustrating furniture setup experiences I have ever had. I wish I could provide pictures, but that doesn't seem to be an option here. Other users on here have mentioned the ease of installation, so this might be specific to the Stepney bed frame.

Again, I am sorry for the negative review, but honestly, after that installation process, I just couldn't let this go.

We ordered a table from funky chunky furniture and it arrived with a large unsightly crack on the table top. We contacted the company to start the returns process. They claimed that they do not normally accept returns, which goes against consumer rights, and then said they would take it back as a 'gesture of good will'. They would not cover the cost of the return postage which for a table of that size was £60.00, claiming that the crack was a 'rustic feature'. The table was not usable in its condition and the crack was not a feature despite their claims. Case raised with citizens advice to reclaim postage.

Great product. I ordered a shelf with brackets as I wanted book ends to the shelf. I know it may only look like a plank of wood but it was perfect. Oiled but natural. Brackets excellent. So much so I have ordered another.

An absolute pleasure to deal with. Fast dispatch and the product arrived well wrapped and delivered on time.
Everything was supplied with comprehensive fitting instructions. The plinth needs two to fit it but otherwise it's an easy install.
The quality of the products is first class and it's great to deal with a company based in the north of England.

The solid oak shelves we ordered are top quality and look great in our living room. Would have been 5 stars but the delivery was a few days delayed.

Absolutely fabulous ✨
The quality is unreal , perfect finish chunky & solid far superior to any other shelving I’ve ever ordered and so reasonably priced, I would highly recommend 😊

Absolutely beautiful shelf which I absolutely love. From start to finish, Funky Chunky Furniture kept me informed. It arrived well packaged and was easy to put up as all fixtures, fittings and instructions were included. Thank you so much, I love our shelf.

Absolutely amazing quality! I ordered the Pardon Bed and am so pleased with it.
The design is lovely, is very unique and I can tell it’s going to last forever.
I am already eyeing up other furniture bits.

If I was to leave any negative comment was that the delivery was left outside and they could not assist bringing it in. I’m only 5ft and would have struggled on my own.

Great product! I love my new floating shelf, it is very good looking and looks sturdy!