The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... See more
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Review summary
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Reviews shaping this summary
Good service, easy to contact, little mix up as to when furniture would be delivered but promptly corrected. Delivered exactly on time.
Company replied
Delivery was on time. Only one man who found the parcels very heavy. He did manage to do it alone.
Company replied
Easy to order and great customer service, nice products and fast delivery, communication was also great.
Company replied
Company details
- #341 of 401 best companies in Home Furniture Shop
- #178 of 227 best companies in Bedroom furniture shop
- #100 of 113 best companies in Living room shop
Written by the company
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Contact info
United Kingdom
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very happy with the Nevada 4 drawer…
Very happy with the Nevada 4 drawer dressing table and the 5 drawer narrow chest. Well made and easy to assemble.
21 January 2026
Reply from Furn-On
Hi Nigel,
Thank you for your review!
We’re delighted to hear you’re happy with your Nevada bedroom furniture.
We really appreciate your feedback.
Furn-On Customer Services
Lovely chair
Lovely chair. Good quality and competitive price. Husband, being tall, found this chair to be high enough. Didn’t have to wait very long for delivery which was carried out on a Sunday afternoon at no extra cost to our lounge. Three screws out four went in well but fourth no way at all. But is stable and comfy.
14 January 2026
Reply from Furn-On
Hi Mr Bond,
Thank you for your 5-star review!
We’re delighted to hear you’re pleased with the quality, comfort, and height of the chair, and that delivery was quick and convenient.
We also appreciate you mentioning the assembly point, that’s useful feedback, and if you need any more assistance or replacement fixings, our team would be happy to help.
Furn-On Customer Services
Ordering was simple and delivery was…
Ordering was simple and delivery was timely. Goods well packed on arrival and all parts were in the box. Would recommend.
9 January 2026
Reply from Furn-On
Hi Mrs Perren,
Thank you for your 5-star review!
We’re pleased to hear ordering was straightforward, delivery was on time, and everything arrived well packed and complete.
We really appreciate your recommendation.
Furn-On Customer Services
This company was A pleasure to deal…
This company was A pleasure to deal with.
Even replied to my e-mails when shop/store was closed
7 January 2026
Reply from Furn-On
Hi Steve,
Thank you for your 5-star review!
We’re delighted to hear you found us a pleasure to deal with and that our team was able to respond to your emails promptly, even outside of store hours.
We really appreciate your kind words.
Furn-On Customer Services
Great items and delivered on time
5 January 2026
Reply from Furn-On
Hi,
Thank you for your 5-star review!
We’re pleased to hear you’re happy with the items and that delivery was on time.
We really appreciate your feedback.
Furn-On Customer Services
Service was great
15 December 2025
Reply from Furn-On
Hi Anthony,
Thank you for your 5-star review! We’re pleased to hear you had a great experience with our service.
Furn-On Customer Services
Very well made product
Very well made product. Packed extremely well and delivered by an excellent courier who communicated very helpfully about their planned delivery. The small TV stand is perfect for what I required and frankly is better than I was expecting at a very reasonable price.
12 December 2025
Reply from Furn-On
Hi David,
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear you’re pleased with the quality of the TV stand, the packaging, and the delivery service.
We really appreciate your kind words.
Furn-On Customer Services
Dining seating bench
Over the moon with this product, fits perfectly under my dining table, so great for saving space while creating seating. Lovely finish, looks lovely and is solid and comfortable. Service was great and item arrived in the time frame given. Nothing here to complain about
1 December 2025
Reply from Furn-On
Hi Samina,
Thank you so much for your wonderful 5-star review! We're delighted to hear that your new dining bench fits perfectly under your table and helps save space while still providing comfortable, solid seating.
It’s great to know you’re pleased with the finish, the service you received, and the delivery timeframe. We really appreciate you taking the time to share your experience.
If you ever need anything else, we’re always here to help.
Many thanks
Furn-On Customer Services
I ordered a self assembly coffee table…
I ordered a self assembly coffee table on line. I was a bit unsure about the quality but I can confirm that I am well pleased with my purchase it was easy to assemble and it looks great
5 December 2025
Reply from Furn-On
Hi Mr Marriott,
Thank you for taking the time to leave your feedback.
We’re delighted to hear that your coffee table was easy to assemble and that you’re pleased with the quality and appearance.
We always aim to provide clear instructions and great products, so it’s fantastic to know your expectations were met.
Furn-On Customer Services
Easy to order and great customer…
Easy to order and great customer service, nice products and fast delivery, communication was also great.
3 December 2025
Reply from Furn-On
Hi Stephen,
Thank you for your review!
We’re really pleased to hear you found the ordering process easy, delivery fast, and our customer service and communication helpful.
Thanks again
Furn-On Customer Services
Excellent service from Tony
Excellent service from Tony. Quick response to my enquiry and the only company who would arrange shipping to the Isle of Wight.
30 October 2025
Unprompted review
Reply from Furn-On
Hi,
Thank you for your 5-star review!
We’re really pleased to hear you received excellent service and that our team were able to respond quickly and arrange shipping to the Isle of Wight. We really appreciate your feedback!
Furn-On Customer Services
Reply from Furn-On
Hi Christian,
Thank you for your 5-star review!
We’re really pleased to hear you’re happy with the product and found it great value compared to elsewhere.
Furn-On Customer Services
Two seater settee at a steal price.
Bought a two seater settee & for the price it was a steal & a bigger steal when you get free delivery thrown in as well. I’ve seen the same settee on different sites for hundreds of pounds more. And it’s really comfortable with a high back, which is hard to find nowadays . I’ll be back.
17 November 2025
Reply from Furn-On
Hi Mr Johnson,
Thank you for your review for the fantastic 5-star feedback!
We’re delighted to hear you’re so pleased with your new two-seater sofa and that you found it such great value compared to elsewhere.
We look forward to welcoming you back again!
Furn-On Customer Services
Poor quality for the cost of the item
The product did not match up to my expectations.
Poor quality and not good value for money for the price paid.
3 November 2025
Reply from Furn-On
Hi Philip,
Thank you for taking the time to leave your feedback, and we’re sorry to hear the item didn’t meet your expectations. This isn’t the experience we aim to provide.
If you feel you need any further help with your order, please get in touch.
Furn-On Customer Services
Reply from Furn-On
Hi David,
Thank you for your review and feedback around your bed.
We're glad everything went well overall, and we appreciate you letting us know about the assembly instructions. We’ll pass this on to the manufacturer to help improve clarity for future customers. If you need any guidance or help with your item, we’re always here to assist.
Furn-On Customer Services
Great price for chairs and quick and…
Great price for chairs and quick and easy delivery on the day I chose. Chairs are good quality and are very comfortable, would definitely use again
5 November 2025
Reply from Furn-On
Hi Neil,
Thank you for your 5-star review!
We’re delighted to hear you’re happy with the price, the delivery experience, and the quality of your new dining chairs. It’s great to know they’re comfortable too. We really appreciate your feedback.
Furn-On Customer Services
Many Thank you.
7 November 2025
Reply from Furn-On
Hi Jelena,
Thank you for your 5-star review! We really appreciate your feedback and are glad you were happy with your experience.
Furn-On Customer Services
Dunmore Oak Coffee Table
The furniture was very well packed and was delivered when they said it would be. A company I would use again and recommend.
7 November 2025
Reply from Furn-On
Hi Mrs Mearns,
Thank you for your 5-star review!
We’re delighted to hear your furniture arrived on time and well packed.
Furn-On Customer Services
I have ordered from furn-on before and…
I have ordered from furn-on before and it has always been excellent service. Quality of furniture is great and good value for money. Im not a professional by any means however with the instructions assembling the furniture is easy.
5 November 2025
Reply from Furn-On
Hi Joy,
Thank you for your lovely 5-star review!
We’re so pleased to hear you’ve had consistently great experiences with us and that you’re happy with the quality and value of your furniture. It’s great to know the assembly was nice and straightforward too.
Furn-On Customer Services
Nevada 3-door - poor service!!!
2The Nevada 3-door wardrobe says 1-2 days delivery. Ordered on Sunday 26th October 3 days later im left chasing where my wardrobe is. They explained there was an error, as the 3-door is too big to deliver in 1-2 days. It took 5 days. But the website still states 1-2 days.
Delivery arrives, with panels incorrectly marked and a whole box of parts for a 2-door wardrobe. And 3 damaged doors.
Email Furn-On on Sunday 2nd October to be asked for pictures, which i supplied. Ive spent all week chasing them. Even though its not my fault. To be told that they want to carry out an exchange for the incorrectly sent box. Then they'll look at whether they want to replace the damaged doors!!! Jen in customer service is abrupt and not very helpful.
Im not impressed at all. I'll update if this is resolved.
Update: we had an exchange carried out on Saturday 8th Nov. But Jen said they couldn't resolve the damaged doors until the exchange had been carried out. Im told today that 'a request has been sent to the supplier'. So, its now the 10th November and I still dont have my complete wardrobe. So much for 1-2 days delivery. Everything has taken 5 days, regardless of it being a 1 man or 2 man delivery. Ill update once I have a complete wardrobe.
17th Nov - still sleeping on the living room floor. As Furn-On still can't resolve the damage doors to be replaced. Terrible company, would stay clear. If you get issues your screwed!
26 October 2025
Unprompted review
Reply from Furn-On
Hi Katie,
We’re very sorry to hear about the issues you’ve experienced and completely understand how disappointing this must have been. We sincerely apologise for the delivery delay and for the problems with the parts and damaged doors. Our team has already arranged an exchange for the correct box, and we’ll make sure the remaining issues are resolved as quickly as possible.
We really appreciate your patience while we put things right.
Furn-On Customer Services
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