Its so important that outside services and contractors work with care homes in partnership. Both Jason and Dave were polite, respectful and efficient in taking away and delivering furniture. The bes... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bogusz provided an excellent delivery service to Queens Court Care Home. He delivered 15 chairs, a wardrobe, a chest of drawers and a bedside cabinet with a positive and helpful attitude throughout. H... See more
Company replied
Brad and Eryk were amazing, they were extremely helpful and kindly dismantled our furniture and then took it away along with a wardrobe for disposal. They went above and beyond and we were extremely g... See more
Company replied
Ian arrived at the care home that I manage 2 days earlier than expected which is absolutely fine! He was polite, chatty and very efficient. He was interested in our pet tortoise Dexter and expressed h... See more
Company replied
Company details
Written by the company
At Furncare, our mission is to be the first-choice furniture brand for every designer in care. Guided by our commitment of transforming spaces and elevating lives, we design and manufacture furniture that enhances wellbeing, and enriches every care environment.
Contact info
Wyatt House, Wyatt Way, IP24 1HB, Thetford, United Kingdom
- 01603664900
- sales@furncare.co.uk
- www.furncare.co.uk
4.9
Excellent
551 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service from Hevve and david
16 October 2025
Unprompted review
Reply from Furncare
Hello Ike, thanks for your positive review!
"Excellent Service from Zyd"
ZYD our delivery man brought the furniture up to the rooms for us. He was very friendly, helpful, and went above and beyond to make sure everything was in the right place. Excellent service!
15 October 2025
Unprompted review
Reply from Furncare
Hey Hayley, thank you so much for your lovely review. We'll ensure Zyd hears your kind words!
Very polite and helpful
Very polite and helpful. Thank you for your hard work from us all at York Houde Dereham
10 October 2025
Unprompted review
Reply from Furncare
Hello Marina, thanks for your review and we look forward to working with you again!
Furniture delivery - professional
Furniture delivery received today at Blossomfield Grange. Herve & Kristof were so helpful, patient and professional, whilst placing the new furniture within our care home. Thank you both so much, you are a credit to Furncare.
9 October 2025
Unprompted review
Reply from Furncare
Hey Jo, thank you for your kind words! We'll ensure you're feedback is passed on to them!
Worked with care and consideration
Jason and Krystoff worked very smoothly to empty our Furncare furniture from two trucks. They did it with care and consideration to our residents and staff. Thank you for your support
7 October 2025
Unprompted review
Reply from Furncare
Hey Tanya, thank you for your lovely review. So glad all went well and we look forward to working with you again!
The delivery driver named Jason was…
The delivery driver named Jason was polite professional good at his job
6 October 2025
Unprompted review
Reply from Furncare
Hello Karl, thank you for your lovely review on Jason!
Delivery and building of furniture a
David, delivery driver was professional and chirpy, completed the job very well
29 September 2025
Unprompted review
Reply from Furncare
Hey Anita, thank you for your review! We'll make sure David hears your kind feedback!
Fantastic Delivery
Jayson and Ian were marvellous.
Delivery was smooth and efficient.
Great job and left everywhere clean and tidy.
26 September 2025
Unprompted review
Reply from Furncare
Hi, thank you for your review! Great to hear all went well!
Jason and Eric was Very helpful when…
Jason and Eric was Very helpful when bringing in the chairs and also very polite, would definitely recommend this service again
29 September 2025
Unprompted review
Reply from Furncare
Hey Tasha, thank you so much for your kind review! Look forward to working with you again!
Sean and David did a very good job
Sean and David did a very good job. They placed the furnitures in the right place. Our home is looking very beautiful.
25 September 2025
Unprompted review
Reply from Furncare
Hey Ola, so glad to hear everything looks lovely! Look forward to supporting you in the future!
Sean an Lance delivered our furniture…
Sean an Lance delivered our furniture extremely helpful, kind, friendly and respectful went above and beyond to help
24 September 2025
Unprompted review
Reply from Furncare
Hi Stephanie, thank you for your lovely review. We'll make sure Sean and Lance hear your kind words!
Received our delivery today
Received our delivery today. 12 rooms required furniture.
Went very smoothly and was professionally handled by Herve and Thomas. Both a credit to your company.
Thanks guys!
24 September 2025
Unprompted review
Reply from Furncare
Hello Martin, thanks for the positive review! So glad all went well and trust the residents are enjoying the new furniture!
Great service from beginning to end.
Great service from beginning to end..
The delivery team Harvey, Krzysztof and Bogusz were so helpful, polite and put us at ease.. and couldn’t be more grateful for this.. thank you
23 September 2025
Unprompted review
Reply from Furncare
Hi Vickie, so glad you were happy with our service, we look forward to working with you again! Thank you for a lovely review!
Lukasz came and fitted our bed he was…
Lukasz came and fitted our bed he was very quick and professional
Very good job and very pleased
Thank you
18 September 2025
Unprompted review
Reply from Furncare
Hello, so glad to hear you're happy with the bed and service. Thanks for a lovely review!
Quick, chatty and polite.
Ian arrived at the care home that I manage 2 days earlier than expected which is absolutely fine! He was polite, chatty and very efficient. He was interested in our pet tortoise Dexter and expressed how well looked after he looked. I assisted with a the doors coming in and out the home which he treated with upmost respect. Very lovely gentleman. Look forward to seeing him again in the future.
17 September 2025
Unprompted review
Reply from Furncare
Hi Kayomi, lovely to hear about Dexter! We'll ensure Ian hears your kind works and we look forward to working again with you!
5/5 experience
Ian and Ollie were great at supporting delivering the furniture in the home and assembling this straight away!
Friendly, kind and considerate of residents in the home. Thankyou!
16 September 2025
Unprompted review
Reply from Furncare
Hey Ces, great to hear! Thanks for dropping a lovely review!
David and Tomasz were really helpful
David and Tomasz were really helpful. Brought the bed in and assembled it. Really polite. Beautiful bed also
12 September 2025
Unprompted review
Reply from Furncare
Hi there, thank you for your lovely review. So glad to hear you had a great experience with the team and that you love the new bed!
Perfect job by Bogusz and Jakob.
2 September 2025
Unprompted review
Reply from Furncare
Hi Khalid, great to hear, thanks for dropping a review!
Lukasz was friendly and was able to…
Lukasz was friendly and was able to help with requests when putting bed together.
1 September 2025
Unprompted review
Reply from Furncare
Hi Gary, thanks for dropping a review! We'll make sure Lukasz hears your feedback
Jayson and Dave were friendly and…
Jayson and Dave were friendly and polite and even though we made them wait longer than we should have they were patient with with us and continued to be professional.
26 August 2025
Unprompted review
Reply from Furncare
Hey Sauda, thank you for your kind review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.