Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #374 of 401 best companies in Home Furniture Shop
- #211 of 229 best companies in Bedroom furniture shop
- #176 of 188 best companies in Garden centre
- #109 of 124 best companies in Garden Furniture Shop
- #129 of 136 best companies in Kitchen supply shop
- #111 of 114 best companies in Living room shop
Written by the company
Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.
Why Choose Furniture Maxi
Written by the company

- Free Delivery
- Free Delivery UK Nationwide (exclusions may apply)
- Affordable Furniture
- We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
- Quality
- We offer quality because we believe that if something is worth doing, it's worth doing well.
- Variety
- We offer choice, but we believe in something for everyone, not one size fits all.
Contact info
Ingleby House, B2 5EN, Birmingham, United Kingdom
- 020 3962 0016
- info@furnituremaxi.com
- www.furnituremaxi.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cushions bleached from sun exposure
Furniture isn’t even 2 months old and the cushions are all bleached from standardUK sun exposure. Customer services aren’t helpful whatsoever, especially after paying so much for the furniture in the first place. Stay clear!

Reply from Furniture Maxi
The furniture is lovely
The furniture is lovely. Not very much assembly and exactly as described. We are very happy with the patio set.
Ordered two chest of drawers and a tall…
Ordered two chest of drawers and a tall boy for my bedroom, saved up for ages and within a few months one of the side supports is all split, expanded and chipping off.
I contacted customer support and was basically told that it’s out of warranty and that there is nothing they can do about it!
Extremely disappointed and to be frank very annoyed that I paid a lot of money for a bedroom set and one of the chest of drawers is already broken 😡

Reply from Furniture Maxi
The wrong item was delivered and it…
The wrong item was delivered and it took almost a week to get it re delivered.
It was eventually swapped over and the wrong parcel taken away,
Buy with confidence
Exactly as described. Good quality and price. Delivered very quickly. Highly recommend.
Prompt delivery,nice quality
Kept me informed,delivery was quick and pre arranged. Goods as described,nice quality. Not too difficult to assemble.
Good value for money
Good value for money. Delivery was on target although emails concerning delivery date/time were not very quick arriving but on phoning my delivery was confirmed. Would have been good if the cardboard off the furniture could have been taken away! But overall very good service.
Excellent Product
Excellent product although waited over 5weeks for delivery down to being out of stock but still took my order and money but would still use company as communication was good between us thanks .
Great product
Quick delivery, great product, easy to assemble, really helps with the breezy nights.
If I could give zero stars I would
If I could give zero stars I would. Garden furniture arrived damaged. Rattan coming off the chair, a large hole in one of the cushions and the seems are coming apart. I was offered £28 to have it fixed myself! Requested a full refund but they are refusing until I dismantle and get new packaging to re box it all. Awful quality, terrible customer services. I’m now in the process of contact trading standards. STEER CLEAR

Reply from Furniture Maxi
Very pleased with our order and the…
Very pleased with our order and the delivery was quick and seamless 🤩
Rattan furniture
Missing 12 bolts and washers. No number to call, just told to email. No good seeing it's 90% built in my garden and I have no answer to when I would get these bolts. Terrible customer service if they don't accept calls in 2026. I'm surprised they don't want you to send a complaint by post. Emails can be ignored. Phone calls can't. This company needs to understand what a customer wants and is willing to accept. If I knew I couldn't call if there was a problem I would have never ordered it. Also I was told I would be given a 2 hour time slot for delivery but it was just lucky I was in when they knocked on the door. The driver said I wasn't the only one.

Reply from Furniture Maxi
The pillows are not the best quality
The pillows are not the best quality, only for one season
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







