Furniture Maxi Reviews 

8,200
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 812 reviews, reviewers had a great experience with this company. Customers frequently praise the furniture's quality, noting its lovely appearance, comfort, and good value for money. Many people appreciate the quick and efficient delivery, often highlighting accurate updates and helpful drivers who keep them informed. Reviewers also find the furniture generally easy to assemble, contributing to a positive overall experience. However, some customers reported receiving items with damaged or missing parts upon delivery, leading to frustration. Others found assembly challenging due to misaligned connections or fiddly components, taking longer than expected. Customer service was also a point of contention for some, with complaints about unhelpful responses, slow communication, or the inability to speak to someone directly. Additionally, some experienced delivery delays or multiple failed attempts, sometimes due to incomplete orders or items being out of stock.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction, noting that... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising quick and efficient deliveries,... See more

Quality

Reviewers mention ambiguous feedback about quality, with many praising the good quality and value for money... See more

Order

Clients share ambiguous opinions on order, with some reviewers expressing satisfaction with the ordering... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing frustration and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Accurate delivery updates on the day, very helpful delivering the item to where we needed it. Very pleased with the quality of the furniture. Had an issue with a faulty part but a replacement was se... See more

Rated 4 out of 5 stars

The furniture is lovely and exactly what we wanted. Some of the screw/bolt connections were not lined up exactly making it hard and frustrating to put together - needed to resort to buying longer scre... See more

Rated 3 out of 5 stars

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a cor... See more

Rated 3 out of 5 stars

I purchased some garden furniture and when it arrived I decided to return it for a refund. I tried calling the number on the website/email but there is only a recorded message asking you to send... See more


Company details

  1. #374 of 401 best companies in Home Furniture Shop
  2. #211 of 229 best companies in Bedroom furniture shop
  3. #176 of 188 best companies in Garden centre
  4. #109 of 124 best companies in Garden Furniture Shop
  5. #129 of 136 best companies in Kitchen supply shop
  6. #111 of 114 best companies in Living room shop

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,200)

715 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cushions bleached from sun exposure

Furniture isn’t even 2 months old and the cushions are all bleached from standardUK sun exposure. Customer services aren’t helpful whatsoever, especially after paying so much for the furniture in the first place. Stay clear!

29 July 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

Ordered two chest of drawers and a tall…

Ordered two chest of drawers and a tall boy for my bedroom, saved up for ages and within a few months one of the side supports is all split, expanded and chipping off.
I contacted customer support and was basically told that it’s out of warranty and that there is nothing they can do about it!
Extremely disappointed and to be frank very annoyed that I paid a lot of money for a bedroom set and one of the chest of drawers is already broken 😡

9 March 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Good value for money

Good value for money. Delivery was on target although emails concerning delivery date/time were not very quick arriving but on phoning my delivery was confirmed. Would have been good if the cardboard off the furniture could have been taken away! But overall very good service.

10 July 2026
Rated 4 out of 5 stars

Excellent Product

Excellent product although waited over 5weeks for delivery down to being out of stock but still took my order and money but would still use company as communication was good between us thanks .

2 July 2026
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Garden furniture arrived damaged. Rattan coming off the chair, a large hole in one of the cushions and the seems are coming apart. I was offered £28 to have it fixed myself! Requested a full refund but they are refusing until I dismantle and get new packaging to re box it all. Awful quality, terrible customer services. I’m now in the process of contact trading standards. STEER CLEAR

23 July 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 1 out of 5 stars

Rattan furniture

Missing 12 bolts and washers. No number to call, just told to email. No good seeing it's 90% built in my garden and I have no answer to when I would get these bolts. Terrible customer service if they don't accept calls in 2026. I'm surprised they don't want you to send a complaint by post. Emails can be ignored. Phone calls can't. This company needs to understand what a customer wants and is willing to accept. If I knew I couldn't call if there was a problem I would have never ordered it. Also I was told I would be given a 2 hour time slot for delivery but it was just lucky I was in when they knocked on the door. The driver said I wasn't the only one.

23 July 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

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