Furniture Village - Leicester Reviews 

3,343
TrustScore 5 out of 5

4.8

Fosse Park South, LE19 1UT Leicester, England, GB


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Rated 5 out of 5 stars

We had great service from Latha when we were looking around at Fosse Park store. She showed us many options, extremely friendly and helpful, not pressured into anything and we eventually found the ide... See more

Rated 5 out of 5 stars

Went to browse for sofas at Furniture Village Leicester and ended up buying a sofa on the same day thanks to the excellent and honest customer service we received. There was no pushy sales tactics fro... See more

Rated 5 out of 5 stars

Our sales consultant, Shak, was friendly and helpful from the start. He was never pushing for a sale, just offering advice when asked. Once we decided on our combination of furniture, Shak was, again,... See more

Rated 5 out of 5 stars

Through a friend's recommendation, we visited Furniture Village and received top-notch, 5-star service, particularly from Shak. Shak patiently listened to our requirements, advised us on gettin... See more


Company details

  1. #69 of 393 best companies in Home Furniture Shop

Contact info

  • Fosse Park South, LE19 1UT, Leicester, England, United Kingdom

  • 0116 497 2120

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(3,343)

66,325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly service

Ash has been so helpful with the buying of our sofa. No pushy selling and really friendly. We are looking forward to receiving our sofa soon

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Friendly helpful staff

Friendly staff, welcoming and helpful, without being pushy. Ash deserves a mention for also being, not only very patient but also giving good advice.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Came in today and was served by Rick. He was very friendly. And super helpful when it came to picking or new sofa and finding our matching dining room chairs.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

LOOKING FOR NEW SOFAS

LOOKING FOR NEW SOFAS

I found Patrick Mulholland the Sales Consultant extremely helpful, explained very clearly, and answered all of my queries with no hesitation. I feel the Customer service I received so far has been excellent. My delivery is not due until October. Looking forward to that. I will be happy to leave another review to follow my experience from start to finish.
Happy to recommend

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Bought sofa & clock promised lead time…

Bought sofa & clock promised lead time of 12 weeks but the product & The clock came after 19 weeks !!!
Soon as I opened the clock it was broken, it took another three weeks to get a refund after making 8 calls to them
Can’t believe how bad there customer service section , keep on apologising but no goodwill gesture !! Avoid buying

18 June 2026
Unprompted review
Furniture Village - Leicester logo

Reply from Furniture Village - Leicester

Good Morning, I am so sorry for the issues you have experienced with you order and service. This is certainly something I would like to investigate for you. To enable me to do so Please can you send a copy of your review along with your name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards Kieran

Rated 5 out of 5 stars

There was plenty of choice

There was plenty of choice, staff were happy to let you look round at leisure.

When i was ready to make the purchase Abdul was very helpful confirming my choices.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience

I had a really positive experience. Rick was incredibly helpful and very friendly. He explained everything really clearly and took the time to answer all my questions, which made the whole process really easy and stress-free. Excellent customer service — thank you, Rick!

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Manish was very informative, great with us, patient and not pushy. He could see the space and what we wanted and supported us in making it our home in the best way possible.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Had a great experience at Furniture Village. Ash, the sales agent, was absolutely fantastic—friendly, helpful, and never rushed us. He took his time to understand what we were looking for and made the whole experience really easy and enjoyable.

I would highly recommend Ash to anyone visiting Furniture Village. Thank you, Ash, for your excellent service!

31 August 2026
Rated 5 out of 5 stars

We had a great experience at Furniture…

We had a great experience at Furniture Village, thanks to Mohsin. He was friendly, helpful and very knowledgeable, without being pushy. He took the time to understand what we were looking for and made the whole process easy and enjoyable. Excellent customer service — thank you, Mohsin!

31 August 2026
Unprompted review

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