We had great service from Latha when we were looking around at Fosse Park store. She showed us many options, extremely friendly and helpful, not pressured into anything and we eventually found the ide... See more
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Went to browse for sofas at Furniture Village Leicester and ended up buying a sofa on the same day thanks to the excellent and honest customer service we received. There was no pushy sales tactics fro... See more
Our sales consultant, Shak, was friendly and helpful from the start. He was never pushing for a sale, just offering advice when asked. Once we decided on our combination of furniture, Shak was, again,... See more
Through a friend's recommendation, we visited Furniture Village and received top-notch, 5-star service, particularly from Shak. Shak patiently listened to our requirements, advised us on gettin... See more
Company details
- #69 of 393 best companies in Home Furniture Shop
Contact info
Fosse Park South, LE19 1UT, Leicester, England, United Kingdom
- 0116 497 2120
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Friendly service
Ash has been so helpful with the buying of our sofa. No pushy selling and really friendly. We are looking forward to receiving our sofa soon
Friendly helpful staff
Friendly staff, welcoming and helpful, without being pushy. Ash deserves a mention for also being, not only very patient but also giving good advice.
Paddy was a great help he knew exactly…
Paddy was a great help he knew exactly what I was looking for.
He was very genial and made sure I knew what I was looking for. Many thanks for excellent service Paddy.
Val Gower
Great service with coffee and cookies…
Ash was great and we found the right sofa
Mo at Leicester gave a great service
Mo at Leicester gave a great service
Great Service
Came in today and was served by Rick. He was very friendly. And super helpful when it came to picking or new sofa and finding our matching dining room chairs.
Great selection of furniture and good…
Great selection of furniture and good customer service. Friendly staff and no pushy sales. Would definitely recommend and use again.
LOOKING FOR NEW SOFAS
LOOKING FOR NEW SOFAS
I found Patrick Mulholland the Sales Consultant extremely helpful, explained very clearly, and answered all of my queries with no hesitation. I feel the Customer service I received so far has been excellent. My delivery is not due until October. Looking forward to that. I will be happy to leave another review to follow my experience from start to finish.
Happy to recommend
May use AI-assist with repliesRead more
Bought sofa & clock promised lead time…
Bought sofa & clock promised lead time of 12 weeks but the product & The clock came after 19 weeks !!!
Soon as I opened the clock it was broken, it took another three weeks to get a refund after making 8 calls to them
Can’t believe how bad there customer service section , keep on apologising but no goodwill gesture !! Avoid buying

Reply from Furniture Village - Leicester
Manish was very knowledgeable and…
Manish was very knowledgeable and helpful. I’m sure, with his help, we bought the right product.
There was plenty of choice
There was plenty of choice, staff were happy to let you look round at leisure.
When i was ready to make the purchase Abdul was very helpful confirming my choices.
Paddy was great from start to finish
Paddy was great from start to finish, no hassle or pushy selling, had great product knowledge and was super efficient.
Experience was great
Experience was great, excellent customer service and offer on our sofa and dining chairs. Thanks Shak ☺️
Tony and paddy are excellent!
I had a really positive experience
I had a really positive experience. Rick was incredibly helpful and very friendly. He explained everything really clearly and took the time to answer all my questions, which made the whole process really easy and stress-free. Excellent customer service — thank you, Rick!
Great customer service
Manish was very informative, great with us, patient and not pushy. He could see the space and what we wanted and supported us in making it our home in the best way possible.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Had a great experience at Furniture Village. Ash, the sales agent, was absolutely fantastic—friendly, helpful, and never rushed us. He took his time to understand what we were looking for and made the whole experience really easy and enjoyable.
I would highly recommend Ash to anyone visiting Furniture Village. Thank you, Ash, for your excellent service!
Professional
Professional, friendly, lots of advice given to us by Mo at Fosse Park branch. Order placed.
We had a great experience at Furniture…
We had a great experience at Furniture Village, thanks to Mohsin. He was friendly, helpful and very knowledgeable, without being pushy. He took the time to understand what we were looking for and made the whole process easy and enjoyable. Excellent customer service — thank you, Mohsin!
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