Furniture Village - Watford Reviews 

In the past few months, I have had a very disappointing experience with the Furniture Village branch in Watford. Honestly, I wish I could give 0 stars.
We purchased a bed and mattress and were given a delivery date. When the delivery date came, we were told they could not find the order. I called the Watford branch and spoke to Ashley, who said he would arrange delivery from a different depot within two weeks.

Unfortunately, the same kind of issue happened again. On the new delivery date, the driver called and said he had arrived with a big lorry and that it was not possible to make the delivery. I agreed to reschedule for the next day.

The following morning, I received a message saying the delivery was coming. We waited until the afternoon, but nobody arrived. I called the Watford branch again, and they told me to check the delivery status online. I explained that I had already checked and the online system was showing that the order had already been delivered, even though we had received nothing.

I was then told to contact the depot myself.

This has been extremely frustrating. We have spent a lot of time making calls, waiting for deliveries and trying to find out where our order is, when this should have been handled by Furniture Village.

I expected much better customer service and communication. Based on my experience, I would seriously think twice before ordering from this branch again.

Great member of staff, dealt with my order really well

Our advisor, Mira, was amazing.

The salesman called Veera was amazing, not too pushy and really made us feel relaxed. He took time and appreciated my husband’s medical conditions and helped advise us on what would work best for us (and it wasn’t the most expensive option) he was able to help sort out a good price (always welcome these days) we were treated to a relaxing coffee and given plenty of privacy to choose what we wanted. Obviously I’m hoping that the delivery is as smooth sailing 🤞 thank you Veera we would like to say that hopefully your company appreciate your sales service. I will definitely recommend you!!

Lucinda was very helpful, great customer service! She was super easy to talk to & very friendly and made the whole process of picking less overwhelming and far more manageable. Thank you so much for the help!

Veera made the whole experience an absolute joy, he was kind, patient and very knowledgeable

Great service and good products

Anthony was brilliant!!!

The lady serving us was very polite and helpful and explained us all the pros and cons. She,Mira also very efficient in finalising the payment procedure.

We were lucky to find a great member of staff
Very discreet and helpful
I would be back to the FV to buy my bed too

Actually we initially came to Furniture Village for window shopping only. However when we arrived and especially meeting the manager, Adnan, all change. He guided us to what we needed and we ended up spending £3k+.

Very good experience.

The gentleman that served us was knowledgable and looked up our last purchase. He helped us choose the product best for us whilst showing us different alternatives. We didn’t more than we had originally intended, but looks like an excellent product.

Ania was a delight to deal with. She tried %100 to solve all our queries.
We ended up extremely satisfied with our choice, due to Ania’s professional ands expert advice.
A credit to your company.

Fantastic service with great price - Raj was brilliant

Had someone come out to look at recliner said nothing wrong. I said so why when I fully recline did it push me off seat and chair fell on top of me.
FV called today and said nothing wrong with it so just sit back and relax. How can you relax when chair could fall on top of you.
Worst company ever. Still don’t want to sit on it

Very polite and helpful staff.
Her name was Mira and she was very helpful

Excellent customer service. Fal was exceptionally knowledgeable, helpful and very pleasant to deal with

Ania who served us was great
Very friendly and did everything possible to move a smooth easy process
Thank you!

Helpful customer service and delivery team.
Delivery and assembly were quick polite and efficient

The staff (Mira) was exceptionally helpful, nothing was too much for her. She was patient, courteous, polite and very professional. She answered all our questions and was very knowledgeable.
We were very happy to deal with her.