Furniture Village - Watford Reviews 

Helpful customer service and delivery team.
Delivery and assembly were quick polite and efficient

The staff (Mira) was exceptionally helpful, nothing was too much for her. She was patient, courteous, polite and very professional. She answered all our questions and was very knowledgeable.
We were very happy to deal with her.

Mira was very helpful and lovely to help me thank you

The layout of the store making items easy to locate and view. The assistance of Lucy who could not have been more helpful and friendly.

Mira was very helpful in explaining furniture options and prices, including discounts. No pressure was put on us to buy anything and we were very happy with the whole approach. We found Mira to be very professional and she gave us excellent customer service. Thank You Mira
Paul and Tamara

Great experience. Falguni was very helpful. We are ended buying a lot more due to her help.

I spoke to a young man called Billy who assisted us with a problem with one of are chairs we had delivered from Furniture Village. He guided me through what to do and was very helpful and patient

Very relaxed visit, given time to browse without pressure. When we were ready our salesperson was there and very helpful, nothing was too much trouble.
very impressed with our sales lady
Ania.
Thank you 😊

Very happy with the service as an ex employee .Veera and Ash as always very helpful looking forward to receving our new dinning furniture.

Received excellent service from Lucinda who couldn’t have been more helpful.

The sale person was very helpful knowledgeable and professional

Purchased several items from furniture village in which we were provided excellent service from Raj in the Watford store. High recommended this store with the high range of options and highly accommodating staff.

Excellent service from both aim and veera - both extremely helpful and polite

Lucy was great and very helpful and patient

Ania was absolutely amazing, her service was outstanding from start to finish I’ve never felt so comfortable and relaxed when buying a product.

She gave me so much time when I needed to make sure my measurements were correct, she spent about 2 hours with us, and they was the best 2 hours of customer service.

Thank you so much and such an amazing personality.

Scandalous customer service and terrible logistics, saved only by two heroic delivery men.
​The service I have received to date has been absolutely scandalous.
​It all started with my order for a dining table and chairs. The original delivery date was set for June 6th. By mid-July, after hearing nothing, I called them myself, only to discover they had unilaterally postponed the delivery to September 4th. Furious and ready to cancel, I went to the Watford store and decided to substitute the old order with a new, more expensive table and chairs that were available for immediate delivery.
​Delivery was scheduled for last Thursday. Trusting the timeline, I disposed of my old table and chairs. When the two delivery men arrived, they asked for a lift—which I don’t have and have never had. No one ever asked me about building access when I placed the order. Furthermore, this company has previously delivered a bedroom set and a sofa to my home, so they should already know my address and layout. Because the table was extremely heavy, the two men couldn't carry it without a lift and explained that it required at least a 4-person crew.
​I called the shop immediately to complain. The salesman told me he would check with the manager and call me back. A few minutes later, the manager contacted me. He was incredibly arrogant, talking over me and blaming me because I don't have a lift. As a paying customer, it is your job to ask about delivery requirements and organize logistics accordingly, not mine to guess your internal rules. He dismissively told me they would deliver it on Saturday.
​This morning at 7:00 AM, only two men arrived instead of the required four. The management completely ignored the safety and logistical requirements again. However, the two poor delivery men were absolutely amazing. Understanding the criticality of my situation and the fact that I had no furniture left, they went above and beyond, risking their own safety to carry a 113 kg table up the stairs just to complete the delivery and make me happy.
​While the delivery staff deserve 5 stars for their incredible effort and kindness, the overall management, the store manager's shocking arrogance, and the company's logistical failures deserve zero. I am deeply dissatisfied with this company.

Mira was excellent with her help and advice. Great selection, fair prices and good coffee and cookies

Went to Furniture Village as have bought there before and have been very happy. Walked in a lovely patient lady called Ania showed us everything we had on our wish list and we finally picked a lovely three seater settee. Anita was so lovely and generous with her time and kindness cannot praise her enough for her help. Really pleased with our purchase would definitely recommend

Very helpful staff, plenty of choices no hard sell, Veera was very polite and helpful even when we changed our order a day later.