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Furniture Village Reviews 

236,722
•
TrustScore 5 out of 5

4.8

Home Furniture Shop•78 Locations
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Review summary

Created with AI, based on recent reviews

Considering 67,522 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the knowledgeable and friendly staff for offering exceptional guidance, ensuring a completely pressure-free environment when selecting items. Consumers also highlight the highly professional and efficient delivery service, noting that furniture is carefully assembled and all packaging materials are promptly cleared away. Some reviewers were not happy with occasional communication oversights regarding delivery scheduling and expected arrival time windows. Despite these minor communication snags, people consistently appreciated how promptly the dedicated team resolved any unexpected issues that arose. Buyers often emphasize that store visits are enjoyable, smooth, and supported by staff members who show genuine patience and dedication.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and knowledgeable service in store.... See more

Service

Consumers find service to be positive, highlighting an overall smooth, professional, and enjoyable process... See more

Delivery service

Clients share positive opinions on delivery service, highlighting that drivers are professional, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting the great range of furniture and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the overall experience as stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We visited Funniture Village in Hove on Bank Holiday Monday to purchase a new table and chairs. Would like to say a Big thank you to Sam Crocket for making the whole experience so easy. He was so help... See more

Rated 5 out of 5 stars

The customer service here is top class. Would highly recommend shopping here. Very friendly and helpful staff. Special shoutout to Crina who sold us our sofa set. She made us feel comfortable and real... See more

Rated 5 out of 5 stars

David &Jake delivered our furniture today and provided excellent friendly and polite service. Brought it all in the room, assembled it and took away boxes and other wrapping materials. Provided advice... See more

Rated 5 out of 5 stars

I wanted to leave a 5-star review for Dinesh at Furniture Village, Old Trafford. My family and I were looking for 1 sofa set and a dining table. Dinesh took the time to understand what we needed, s... See more

Company details

  1. #68 of 395 best companies in Home Furniture Shop

Contact info

4.8

Excellent

TrustScore 5 out of 5

237k reviews

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Asks customers to review

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4.8

All reviews

(236,722)

65,303 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Home Delivery

Home delivery of new matress was excellent ,great caution in house not to damage anything and very friendly delivery men .

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Tom and Colin sofa delivery

Tom and Colin delivered my sofa and had it mounted and ready in minutes. They kindly explained everything and answered my questions. 10/10

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Gallows Corner, Romford

We visited FV at Gallows Corner and were made welcome. However, we had plenty of time to make our selections without over-zealous staff getting in our way. We approached a staff member when we were ready and Kam was helpful in every way. Kam made everything clear and never hurried us at all so was very impressed overall.

16 September 2026
Unprompted review
Rated 1 out of 5 stars

absolutley awful service and products…

absolutley awful service and products nothing else i can say except that i would never recommend you to anyone

21 March 2026
Unprompted review
Furniture Village logo

Reply from Furniture Village

Good Afternoon, I am so sorry to hear about the service you have received. I would like to investigate this further for you. To enable me to do so please can you send a copy of your review along with you name, address and 9-digit order number to myexperience@furniturevillage.co.uk. Kind Regards

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