Nice concept but even if you need it it took 3 hours for the charger to charge my phone halfway which should have been $24 but the receipt even said 3 hours but charged me $32. I have complained and o... See more
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I've not come across Fuze before but I've now used it for the last few weeks and it's dreadful. It 'forgets' your audio setup and consistently picks the wrong mic or speakers; if you hibernate your... See more
Fuze continues to be brittle (crashes or hangs easily). Fuze appears to consume a lot of CPU, even when it is not in "foreground" use (e.g., for a call or a meeting). There are more feature and... See more
Company replied
A decent product. Clearly needs an overhaul on their desktop application. Licensing model is terrible (requires all users to have a feature, instead of pick/choose). They're forcing the "chat/colla... See more
Company details
Information provided by various external sources
At Fuze, we want to change the way people communicate so they can do their best work. With the modern workforce in mind, we’ve created one platform that empowers people to seamlessly transition between calling, meeting, chatting, and content sharing, and collaborate on any device, whenever and wherever they choose.
Contact info
2 Copley Place, Floor 7 , 02116, Boston, United States
- www.fuze.com
2.0
Poor
112 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Support is still slow to respond any…
Support is still slow to respond any request beyond extremely simple items.
10 May 2018
Unprompted review
Fast and very polite when replying to…
Fast and very polite when replying to my concern.
10 May 2018
Unprompted review
Fuze is good
Wonderful and timely support. One tip: To better help Fuze it's super helpful to be specific about the issue you're facing. Additionally when you get a number incorrect, they're great on double checking that the requested action is the correct action.
8 May 2018
Unprompted review
Unresponsive customer support
Unresponsive customer support, things only work after so many calls and emails with tech support
4 May 2018
Unprompted review
Too long to get an update
Too long to get an update, sometimes more than 48hrs
4 May 2018
Unprompted review
I am very glad that we picked Fuze as…
I am very glad that we picked Fuze as our unified communication vendor.
the product keeps getting better with each release of updates to the desktop app, the Fuze Hub and other tools provided by Fuze. Support is also doing a good job of resoling any issues as they come up.
3 May 2018
Unprompted review
Support response times have severely…
Support response times have severely dropped in the last few months. Typical response times are now averaging 5 days for a first response
3 May 2018
Unprompted review
Multiple phones have been incorrectly…
Multiple phones have been incorrectly provisioned within the past week, leading to significant time spent on troubleshooting and support tickets.
3 May 2018
Unprompted review
Delayed calls
Delayed calls, Poor connection, dropped calls, static, robotic voices, poor response times, no follow up with tech support tickets
3 May 2018
Unprompted review
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