I ordered a knee brace for my daughter before I read the reviews and then panicked! But… I have to say my experience was excellent. Knee brace was delayed by a couple of days, but I had an email to ex... See more
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Ordered a knee brace. Although the delivery arrived a bit later than predicted, the item is exactly the same as the advertised pictures, the size fits very well, and the quality is really amazing. Tha... See more
Company replied
FysioSupplies owes me more than 200€ for an order that was returned to them directly by postNL, without ever reaching me, SINCE OCTOBER 2023!!! Impossible to get in contact with them, no answer to ema... See more
Company replied
Placed an order and I didn’t hear from them in 10 days I started emailing them on day 12 I didn’t get an answer until day 13 saying they will ship soon, I decided to cancel my order at this point. No... See more
Company replied
Company details
Written by the company
Fysiotherapie & gezondheidsproducten FysioSupplies heeft een compleet en kwalitatief hoogwaardig assortiment gezondheidsproducten; van verbruiksmaterialen tot oefenmaterialen en van complete praktijkinrichtingen tot high-end-behandelapparatuur, geschikt voor fysiotherapie, revalidatie, oefentherapie en fitness. We werken samen met nationale en internationale gerenommeerde merken en we zijn exclusief leverancier van verschillende A-merken. Hiermee zijn we dé totaalleverancier voor de gezondheidsprofessional en gezondheidsbewuste consument. We bieden de fysiotherapeut en andere gezondheidsprofessionals toegevoegde waarde door in totaaloplossingen te denken. Ons team met specialisten gaat graag met u in gesprek om samen met u uw wensen en behoeften te bepalen en op basis hiervan de juiste oplossing te adviseren. Bijvoorbeeld op het gebied van praktijkinrichting, bij de aanschaf van gezondheidsproducten, zoals behandelapparatuur, maar we leveren ook opleidings- en financieringsmogelijkheden. Het delen van kennis zien wij ook als onderdeel van de totaaloplossing, dit doen we door geregeld artikelen over de trends en ontwikkelingen binnen de fysio- en gezondheidsbranche te plaatsen op onze blog en social mediakanalen.
Contact info
Sylviuslaan 9, 9728 NS, Groningen, Netherlands
- +31505492206
- info@fysiosupplies.nl
- www.fysiosupplies.nl
2.7
Poor
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 34% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
28 October 2019
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
Exactly as ordered came the next day in…
Exactly as ordered came the next day in very secure packing 100% service
2 September 2019
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
Late delivery
Product was not delivered within guarenteed time but communication regarding return was excellent
24 July 2019
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Het spijt ons dat je destijds een slechte ervaring hebt gehad en dat telefonisch of per e-mail contact niet goed mogelijk was. We begrijpen dat dit veel frustratie kan hebben veroorzaakt.
Deze review dateert van een aantal jaar geleden. Feedback zoals deze wordt serieus genomen om onze communicatie en processen te verbeteren.
Met vriendelijke groet,
Team Fysiosupplies
Didn't receive package
Didn't receive package. Further more the service when i contact them is unpleasant and i am required to make a document myself.
Do not use this if you need your product on time or at all.
12 July 2019
Unprompted review
Reply from FysioSupplies
Dear sir Nielsen,
We are very sorry to hear that you didn`t received your parcel yet.
According to the tracking details the parcel is in the parcel shop.
My colleague has tried to help you by phone, but we need some information to claim the parcel by DPD. If we have this information we can close this matter and make a creditnote or sent it again. We hope you will sent the information needed by email, so we can help you further.
Kind regards,
Natasja Noordberger
good service
1 July 2019
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
marasmatic trustpilot
dumb policy to ask for 10 letters, as if i have infinite time to write dumb reviews. fysiosupplies 5 trustpilot 1.
22 June 2019
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
It came with a big cut
It came with a big cut, so it is already breaking
17 June 2019
Unprompted review
Reply from FysioSupplies
Dear Andrea Pastor San Luis,
We are really sorry to hear that your parcel was damaged at arrival. Unfortunately you have not contacted us. We always try to come up with a suitable solution.
Kindest regards,
Tessa - Team FysioSupplies
quick delivery, item as described
25 February 2019
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
Really bad experience
Really bad experience. It took them 3 weeks to get back to me with a missing product and after 5 weeks I received the one of two products, which does not look like the foto. The do not want to compensate for this poor experience. Unreliable!
26 October 2018
Unprompted review
Reply from FysioSupplies
Dear Signe,
Thank you for your feedback on trustpilot.
We regret to see that your experience wasn't positif with Fysiosupplies. However, did you order your products with our organisation. Unfortunately, you didn't enclose an order number, so therefore it's impossible for us to see what happened and thus help you. Maybe you can contact us at info@fysiosupplies.nl and we can find out with your order?
Kind regards,
Dieuwke from Fysiosupplies
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
slow delivery
The product was of expected quality and we are really satisfied with it. However we were disappointed by the delivery process. It took several weeks until we received the item, with no update nor tracability on it.
1 February 2018
Unprompted review
Reply from FysioSupplies
Dear Elise,
Thank you for your rating and your feedback. We are glad to hear the product is to your liking. We're sorry that the delivery took much longer, but we always try to inform our customers, which we did in this case as well. We hope you enjoy using the Sissel Back Support.
Kindest regards,
Frank from FysioSupplies
Two times ordered stuffs but none of …
Two times ordered stuffs but none of them arrived to me. when i called them i didnt get exact answer where my stuff is... never order from them anymore.
1 December 2017
Unprompted review
Reply from FysioSupplies
Dear customer,
Thank you for sharing your experience. We are very sorry to hear that none of your orders arrived and that our customer service could not provide clear information. We understand how frustrating and disappointing this must have been.
Although we unfortunately cannot take action on orders from 2017, we greatly value your feedback. This helps us improve our delivery processes and customer service for future customers.
Kind regards,
Team Fysiosupplies
Supersnelle levering
27 September 2017
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat je tevreden bent over onze service.
Met vriendelijke groet,
Team Fysiosupplies
snel en efficient
9 August 2017
Reply from FysioSupplies
Beste klant,
Dank voor het delen van de ervaring. Fijn om te horen dat alles naar wens is verlopen.
Met vriendelijke groet,
Team Fysiosupplies
I was happy with my order and it came 3 …
I was happy with my order and it came 3 days after i orderet it.
I live in Denmark.
Would buy from again.
18 July 2017
Unprompted review
Reply from FysioSupplies
Dear Sean,
Thank you for your positive review. Great to hear you are satisfied with our services! We hope to see you soon at FysioSupplies.
Kindest Regards,
Rosa from FysioSupplies
Reply from FysioSupplies
Dear Per,
Thank you for the positive review. Great to hear you are satisfied with our services! We would like to see you soon at FysioSupplies.
Sincerely,
Rosa from FysioSupplies
Supersnelle levering & correcte …
Supersnelle levering & correcte afhandeling.
30 May 2017
Unprompted review
Reply from FysioSupplies
Beste Charles,
Hartelijk dank voor de positieve beoordeling. Fijn om te te horen dat u tevreden bent met onze diensten! Wij zien u graag snel terug bij FysioSupplies.
Vriendelijke groet,
Frank van FysioSupplies
Prima service!
12 May 2017
Unprompted review
Reply from FysioSupplies
Beste Tineke,
Bedankt voor de positieve beoordeling. Wij streven naar een zo volledig mogelijke service, dus fijn om te horen dat u tevreden bent! Tot snel bij FysioSupplies!
Vriendelijke groet,
Frank van FysioSupplies
Reply from FysioSupplies
Hartelijk dank voor de positieve beoordeling. Fijn om te horen dat alles naar wens is en ik wens u veel plezier met uw aankoop!
Reply from FysioSupplies
Beste Palm,
Hartelijk dank voor de positieve beoordeling. Fijn dat alles naar wens is.
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