G. Network Reviews 

6,529
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 675 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and efficient installation teams for setting up network connections quickly, carefully managing apartment layouts, and keeping work areas extremely tidy throughout the process. Consumers also appreciate the exceptionally helpful support staff and knowledgeable technicians who communicate clearly, answer questions thoroughly, and ensure everything operates perfectly before finishing the job. Some reviewers were not happy with customer service, noting unhelpful responses, poor communication when trying to resolve problems, or feeling unfairly blamed for technical faults. A few people additionally mentioned persistent technical troubles, noting that their fibre connection still failed to work properly or that signal coverage remained limited in parts of their home.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professional, helpful, and courteous approach during... See more

Service

Users describe positive interactions with service, highlighting professional and efficient installations by... See more

Customer service

Clients share positive opinions on customer service, frequently praising the helpfulness and attention to... See more

User experience

Customers consistently note positive experiences with user experience, highlighting fast networks and simple... See more

Response time

Reviewers highlight positive aspects of response time, noting that phone calls are answered straight away and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with the team who turned up to my apartment block today. Ricky, Karl, Leon and Halim took on the difficult work of installing a connection from street to ground floor and then up... See more

Company replied

Rated 5 out of 5 stars

We live in a block away from the pavement where fibre optic is embedded and for years we had been struggling with the obsolete ADSL Internet connection. G.Network had visited our location several time... See more

Company replied

Rated 5 out of 5 stars

Incredible install experience with G-Network. Their engineers, Laurence, Alex and Victor, were amazing. Professional, courteous and set up our connection so quickly. Customer service team was very hel... See more

Company replied

Rated 5 out of 5 stars

Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more

Company replied


Company details

  1. Internet Service Provider
  2. Internet provider
  3. Phone and internet services

Written by the company

Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity

Why choose Fibre optic Broadband with G.Network

Written by the company

Direct To Premises
We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
Short Lead Times
If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
Faster Than ‘ULTRAFAST’
Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
Future-Proof Network
Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
Great Value Tariffs
We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
Personal Customer Service
We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(6,529)

619 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I took a 3‑month package with 100 Mbps

I took a 3‑month package with 100 Mbps, but the service has been extremely disappointing. The network drops frequently, and even mobile connectivity is very poor. Every time there’s an issue, I have to call customer care — but no one responds. This is unacceptable, especially for working professionals who rely on stable internet. Kindly avoid this network if you value reliability and proper support. (Area - Neeladri nagar, electronic City phase 1, Bangalore 560100) Verry poor service please don't trust. This network especially Neeladri nagar office staff verry reduclus rash staff

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and fast speeds

Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of connecting from Ground to 3rd floor flat, neat and tidy cabling, checking with me throughout, and the fibre is connected and I'm already enjoying the 1Gbps downloads. Very smooth experience.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Lawrence installed my wifi today

Lawrence installed my wifi today, very kind and respectful. Installed the WiFi with minimum damage to the building used existing holes and was very mindful of the listed building. I have pets at home and he was very mindful of them and very friendly with the animals, everything went very smoothly wifi was working instantly. Thanks so much Lawrence !

11 September 2026
Unprompted review
Rated 2 out of 5 stars

Absent customer support

When it works it works. When it doesn’t work that where you start discovering an absent customer support (never reply to emails you have to call them to get answers). We’ve had severe disruption on our broadband and have been chasing for weeks to get the final outcome resolved.

27 August 2026
Unprompted review
Rated 2 out of 5 stars

G.network broadband service misleading& mistreating a customer!!

I had a reply from G. Network from a person named Ahmed. It seems the person has not even looked at the emails/ phone calls I made to G.network, I have an email to prove that G.network totally did wrong to cancel services. I have email 17/7/26 from Cheryl billing team of G.network admitting the services should have been running appropriately till 1/10/26. Customer services are very well aware of it, yet they stopped services from 9/8/26 for 2 weeks! I hope this time they look into the matter carefully& reply to me. No broadband supplier can be paid when they disrupt services as they wish!!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Installation Work

It was a very big job and Jason, Kam and German did it without any issues, they were kind and respectful, they really did an amazing job. They were here from morning until late afternoon and left everything sorted.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Best service.

Hi, I recently picked g network as I just moved into a new house and actually picked a competitor hyperoptic. However they took a large amount of time for install and would even respond to me, upon deciding to go with g network the difference is light and day. As soon as I ordered service was amazing, was called straight away and then provided what needed to be done. When the engineer came to install they were, quick, professional, knowledgeable and great all round. Definitely will recommend to anyone looking for internet

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Karl was very polite

Karl was very polite, knew the job and kept me well informed on the process. Very happy with the service.

8 September 2026
Unprompted review
G. Network logo

Reply from G. Network

Thank you very much for your kind feedback!

We’re delighted to hear that Karl provided you with a polite and professional service, kept you well informed throughout the process, and was able to assist you effectively.

We’ll be sure to pass your lovely feedback on to Karl and the team. It’s great to hear that you’re very happy with the service!

Ahmed

Rated 5 out of 5 stars

Fazle is very efficient and discreet

Fazle is very efficient and discreet

I genuinely recommend him

8 September 2026
Unprompted review
G. Network logo

Reply from G. Network

Thank you so much for your kind feedback!

We’re delighted to hear that Fazle provided you with an efficient and discreet service. We really appreciate you taking the time to recommend him, and we’ll be sure to pass your lovely comments on to Fazle and the team.

Ahmed

Rated 5 out of 5 stars

Jamie Walford amazing engineer for set up WIFI

Today we had to recive the wifi and we got an amazing worker called Jamie Walford, out neighborhood had some problems with the router so he went and search for the other one that than worked, before that tho we also had a probelm connecting and he had no esitation to help even more that he should have.
Amazing service and amazing guy.

7 September 2026
Unprompted review
G. Network logo

Reply from G. Network

Thank you so much for taking the time to share your wonderful feedback!

We’re delighted to hear that Jamie went above and beyond to help you, especially when there were issues with the router and connection. It’s fantastic to know that he was able to find a solution and make sure everything was working for you.

We’ll be sure to pass your kind words on to Jamie and the team. We really appreciate your feedback and are so pleased you received such amazing service!

Ahmed

Rated 5 out of 5 stars

Easy and quick installation

Jamie Walford arrived at 9am and handled our job very competently. He managed to hide the wiring very nicely under our full length mirrors and sorted all issues. Happy with the result. Thanks Jamie! 💪😎

7 September 2026
Unprompted review
G. Network logo

Reply from G. Network

reply back: Thank you so much for your fantastic feedback!

We’re delighted to hear that Jamie arrived promptly, handled everything so competently, and was able to neatly hide the wiring beneath your full-length mirrors while resolving all the issues.

We’ll be sure to pass your kind comments on to Jamie. It’s great to hear you’re so happy with the result!

Ahmed

Rated 5 out of 5 stars

Amazing service!!!

Jason and Andrew were so friendly and speedy!!! 10/10

7 September 2026
Unprompted review
G. Network logo

Reply from G. Network

Thank you so much for your fantastic feedback!

We’re delighted to hear that Jason and Andrew were friendly, speedy, and provided you with a 10/10 service. We’ll be sure to pass your lovely comments on to them!

Ahmed

Rated 5 out of 5 stars

Finally we got it!

We live in a block away from the pavement where fibre optic is embedded and for years we had been struggling with the obsolete ADSL Internet connection. G.Network had visited our location several times and tried their best to provide us with their fibre optic connection. Thanks to their diligence and hardworking, they have successfully eliminated all the obstacles in the end. Now all the residents in the block are having the fast Internet connection with great enjoyment. A massive thank you to the G.Network!

3 September 2026
Unprompted review
G. Network logo

Reply from G. Network

Thank you so much for sharing such wonderful feedback!

We’re absolutely delighted to hear that, after the challenges you experienced with your previous ADSL connection, our team was able to overcome the obstacles and successfully bring fibre connectivity to your block.

It’s fantastic to know that all the residents can now enjoy a faster and more reliable internet connection. We truly appreciate your patience and kind words about the diligence and hard work of our team.

We’ll be sure to share your fantastic feedback with everyone involved. Thank you for choosing G.Network!


Ahmed

Rated 5 out of 5 stars

Both engineers ,german and Jermaine who…

Both engineers ,german and Jermaine who exceptionally helpful, polite and very knowledgeable a pleasurable experience, they made it seemless

3 September 2026
Unprompted review
G. Network logo

Reply from G. Network

Thank you so much for your fantastic feedback!

We’re delighted to hear that German and Jermaine were exceptionally helpful, polite, and knowledgeable, and that they made the whole experience seamless for you.

We’ll be sure to pass your kind comments on to both engineers. It’s wonderful to know they provided such a positive experience!

Ahmed

Rated 5 out of 5 stars

Two great guys Nedjat and Reece came to…

Two great guys Nedjat and Reece came to install my internet. They were considerate and extremely helpful. I highly recommend them!

3 September 2026
Unprompted review
G. Network logo

Reply from G. Network

Thank you so much for your lovely feedback!

We’re delighted to hear that Nedjat and Reece provided such a considerate and helpful service during your installation. It’s great to know they made the experience a positive one for you.

We’ll be sure to pass your kind words on to Nedjat and Reece — they’ll really appreciate the recognition.

Thank you again for your recommendation and for choosing us.

Ahmed

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