G. Network Reviews 

6,586
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 606 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the field staff and engineers for their extremely professional, friendly attitude, ensuring that installations are handled smoothly and quickly from start to finish. Consumers also emphasize the excellent communication provided by the teams, noting that scheduling appointments and organizing setup details is exceptionally straightforward. Some reviewers were not happy with occasional technical issues, mentioning unreliable internet connections, signal drop-offs, and prolonged delays in getting their service fully working. However, some customers also noted that customer support can be frustratingly absent, stating that emails go unanswered and getting assistance when things fail takes too long.

What people talk about most

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the helpful engineers who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support staff are patient,... See more

User experience

People report positive experiences with user experience, highlighting fast internet speeds, friendly... See more

Response time

Users describe positive interactions with response time, noting that the recovery response was flawless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi. G.network were easy to contact and once it was agreed their service was avail... See more

Company replied

Rated 5 out of 5 stars

Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more

Company replied

Rated 5 out of 5 stars

Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more

Company replied

Rated 5 out of 5 stars

Incredible install experience with G-Network. Their engineers, Laurence, Alex and Victor, were amazing. Professional, courteous and set up our connection so quickly. Customer service team was very hel... See more

Company replied


Company details

  1. Internet Service Provider
  2. also in
  3. Internet provider
  4. Phone and internet services

Written by the company

Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity

Why choose Fibre optic Broadband with G.Network

Written by the company

Direct To Premises
We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
Short Lead Times
If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
Faster Than ‘ULTRAFAST’
Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
Future-Proof Network
Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
Great Value Tariffs
We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
Personal Customer Service
We take pride in providing a great service from our London based team.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(6,586)

596 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy provisioning journey

Easy provisioning journey, Will was pleasant wo work with on planning. Tommy and Jaimie did a super good job with instillation which took just under 3h despite poor weather. Great speed in first tests. Recommended.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Nedjat was extremely polite, helpful and ensured that my wifi was set up perfectly. Could not fault him!

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Fiber installation:

Fiber installation:

Zsolt from Spectralight did a fantastic job! Very clean setup and fast WiFi, we love it. Well done.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Reece and Kenyon were two tidy and…

Reece and Kenyon were two tidy and polite guys. did a great job. Installation was efficient and the cabling looked very discreet coming into a communal entranceway. Also futureproofed all the other flats should ever opt for fibre

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service – Professional and friendly technician

I had a great experience with German Schmidt from G.Network. He was extremely professional, friendly and thorough, carrying out all the work with great care, precision and attention to detail, leaving everything neat and tidy.

He was also very patient and happy to answer all my questions, offering helpful advice on how to get the most out of the service.

Excellent customer service from start to finish. Thank you, German, for your outstanding work. Highly recommended!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Switching to G-Network

Cesar has carried out both the survey and the subsequent installation for us - he has been amazing throughout! Very happy with the service - a good start, G-Network!

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Lewis from G NETWORK -the best customer service

G NETWORK had assigned Lewis (I forgot to ask his surname) to do an installation for us. Lewis
1. Called me to alert me about his arrival time.
2. Arrived on time (as he anticipated).
3. Asked me questions about the task to familiarise himself with the site, the equipment needed for installation, and the tools to complete his task.
4. he set to work as soon as he reviewed the site and installation matters.
5. He worked without a break, guiding me through almost every step of the way.
6. He answered my questions very patiently.
7. he has the friendliest disposition and a customer-assisting personality.
Other field technicians, engineers, and customer service individuals ought to learn from him about how to prioritise customers' requests. Thank you, G Network and thank you Lewis.
Sumit Ghose

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with G Network and Kenyon

Kenyon who did the installation was brilliant. Did a big complicated job very fast and left it clean and working while being great to deal with. Altogether a great experience and now I have amazingly fast internet. Very happy.

13 October 2026
Unprompted review

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