Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
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Review summary
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Easy and prompt to arrange installation date. German arrived on time and kept me informed throughout installation process. He was calmly able to resolve hitches that occurred due to layout of system... See more
Company replied
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
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We had an outage due - it turned out - to foxes cutting the fibre optic cable outside. The engineer - Kaval - came and identified and fixed the problem in a very efficient way. He was also very pleas... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Professional and Personable
I’ve met several G. Network technicians who have all been exceptionally professional and personable. Laurence just did our install and he was fantastic, and I felt very comfortable especially as a solo woman at home, and his trainee was great too. Good bunch of people, and looking forward to much faster internet!
29 July 2026
Unprompted review
Reply from G. Network
Thanks so much for the kind words! We're thrilled to hear you had a great experience. We'll be sure to pass your shout-out along to Herman—he'll really appreciate it. Thanks again for choosing us!
Ahmed
Leon was very friendly and experienced
Leon was very friendly and experienced. Great work
28 July 2026
Unprompted review
Reply from G. Network
Thank you for your kind words! We're delighted to hear Leon provided such friendly and professional service. We'll make sure your feedback is passed on to him. Thanks again for taking the time to leave a review!
Ahmed
Very helpful
28 July 2026
Unprompted review
Reply from G. Network
Thank you for your review! We're so pleased to hear you found our team helpful. We really appreciate your support and hope you continue to enjoy our service!
thanks,
Ahmed
Was visited by German Schmidt who was great!
Was visited by German Schmidt who was amazing and helpful and resolved my issues on the spot!
28 July 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're delighted to hear German Schmidt was so helpful and able to resolve your issue on the spot. We'll be sure to pass your kind words along to him. We really appreciate you taking the time to share your experience!
Thanks,
Ahmed
German was amazing technician
German was amazing technician. He explained everything thoroughly and made the whole process of installation quick. I would highly recommend him. Best service
28 July 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback! We're delighted to hear German provided such excellent service and made the installation process quick and easy. We’ll be sure to pass your kind words on to him. We really appreciate your recommendation and thank you for choosing us!
thanks,
Ahmed
Good Installation and service
Luis installed the internet very well. His work was neat and installed the device and cables within the quoted time.
Customer service was helpful and the internet has been good so far (only been using it for a week).
27 July 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback! We're pleased to hear Luis provided a professional installation and ensured everything was neat, tidy, and completed within the expected time. It's also great to know our customer service team was helpful and that your internet service has been working well so far. We really appreciate you sharing your experience and hope you continue to enjoy your connection!
thanks,
Ahmed
Super easy process to order
Super easy process to order, book an appointment, change the time of the appointment and great experience to set it up. Thank you Oliver! WiFi is great so far!
27 July 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're delighted to hear the ordering and appointment process was so smooth and that Oliver helped make your setup experience a great one. We'll be sure to pass on your kind words to him. We're also glad to hear your WiFi is working well so far—thanks for choosing us!
thanks,
Ahmed
Great installation by Luis!
24 July 2026
Unprompted review
Reply from G. Network
Thank you for your great feedback! We're delighted to hear Luis provided an excellent installation experience. We'll be sure to pass your kind words along to him. We really appreciate you taking the time to share your review!
Thanks,
Ahmed
German Schmidt was very professional…
German Schmidt was very professional clear and nice. He made a very clean job. Highly recommend.
22 July 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback! We're delighted to hear German Schmidt provided such professional and friendly service. It's great to know he completed the work neatly and to a high standard. We'll be sure to share your kind words with him. Thank you for your recommendation and for choosing us!
thanks,
Ahmed
Luis is a great installer
Luis is a great installer. Really efficient from order to operation
22 July 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're delighted to hear Luis provided such an efficient and smooth experience from ordering through to getting everything up and running. We'll be sure to pass your kind words on to him. We really appreciate you taking the time to share your experience!
Thanks,
Ahmed
Good experience and nice ppl
Good experience and nice ppl. My installer was German Schmidt, he communicated clearly before he arrived, was on time and did a thorough job. He even suggested ways to improve the service I got which was really helpful. Thank you!
20 July 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're so pleased to hear you had such a positive experience. German Schmidt will be delighted to know that his clear communication, punctuality, and thorough work made a difference. We really appreciate you highlighting his helpful suggestions and professionalism. We'll be sure to pass your kind words along to him—thank you for choosing us!
Thanks,
Ahmed
Andew& Laurence did fantastic job…
Andew& Laurence did fantastic job today. Thanks a lot.
21 July 2026
Unprompted review
Reply from G. Network
Thank you for your kind feedback! We're delighted to hear Andrew and Laurence did a fantastic job. We'll be sure to pass your appreciation on to them. We really appreciate you taking the time to share your experience—thank you for choosing us!
thanks,
Ahmed
Good support and communications
Will has been a great support, very timely responses and helpful ones too - which is critical especially when you can't afford having any lapse in wifi connection to support working from home. Thank you for the help, Will!
21 July 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback! We're delighted to hear Will provided such timely and helpful support, especially when staying connected is so important for working from home. We'll be sure to pass your kind words on to him. We really appreciate you taking the time to share your experience and thank you for choosing us!
Thanks,
Ahmed
Termination charges
Mandatory termination charge for ~12 months, despite cancelled tenancy agreement meaning i'm no longer at the property.
Effectively, i'm paying the internet bill for the new tenant. Great support G NETWORK
Response from customer support was "your fault"
20 July 2026
Unprompted review
Reply from G. Network
Thank you for getting in touch, and we're sincerely sorry to hear about your experience. We understand how frustrating this situation must be, especially given the change in your tenancy.
We would like to clarify that our Terms and Conditions, which are provided during the sign-up process, explain that if a service is cancelled before the end of the agreed minimum contract term, an early termination charge applies. This charge covers the remaining period of the contract and is a standard part of the agreement accepted when the service was activated.
We appreciate that your tenancy has ended, and while we understand this was outside of your plans, the contract is tied to the service agreement rather than the tenancy itself. Unfortunately, this means the early termination charges still apply when the contract is ended during the minimum term.
We also apologise if our previous communication came across as dismissive. It was never our intention to suggest that the situation was simply "your fault," and we're sorry if our wording gave that impression. We always aim to treat our customers with respect and empathy.
Ahmed
Excellent installation engineer
Our installation engineer, Luis, was just outstanding. He helped us get setup and didn’t leave until we were confident with it all. He went on to offer to help us move some furniture as we’d just moved in - what a brilliant human being. We’re loyal customers for life now! Speed and signal all working as expected.
18 July 2026
Unprompted review
Reply from G. Network
Thank you so much for your incredible feedback! We're thrilled to hear Luis went above and beyond to make sure you were fully set up and confident with your service. His kindness and willingness to help truly reflect the level of care we aim to provide. We'll be sure to share your lovely words with him. We're delighted to have you as loyal customers and hope you continue to enjoy your fast and reliable connection!
thanks,
Ahmed
Marylebone Install
G Network did our fibre install last week. We had 4 engineers as it was a new connection to a multi let building. Luis, German, Mohamed & Laurence were excellent. On time, polite & respectful. Friendly and did a quick and neat job. Thanks all.
13 July 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're delighted to hear that Luis, German, Mohamed, and Laurence provided such a professional and efficient installation experience. It's great to know they were punctual, respectful, friendly, and completed the work neatly. We'll be sure to pass your kind words on to the whole team. We really appreciate you taking the time to share your experience and thank you for choosing us!
thanks,
Ahmed
I had an issue with the route of the…
I had an issue with the route of the fibre cable into my property. I spoke with Tony in Customer Services who had no trouble understanding the problem and an engineer was organised to visit me very quickly. German, the engineer, spent a good couple of hours working on the issue and left with it fully resolved. I've had the need for G-Network's help a couple of times this year and their service has been nothing short of excellent each time.
16 July 2026
Unprompted review
Reply from G. Network
Thank you for your fantastic feedback! We're delighted to hear that Tony and German provided such excellent support and helped resolve your fibre cable issue so efficiently. It's great to know Tony understood the problem quickly and arranged the right help, while German took the time to fully investigate and fix everything. We really appreciate your continued trust in G.Network and your kind words about our service. We'll be sure to pass your feedback on to the team!
Thanks,
Ahmed
Best engineer ever
Truly impressive dedication from German, G.Network's engineer. My installation was a tricky one — the nearest connection box is two houses away — yet he stayed to do the job properly, carefully, and with excellent attention to detail, rather than taking a quicker, cheap-and-cheerful approach. I'm delighted with the result. But can't help feeling sorry for German as he only got to leave 20 minutes ago (it's 7:50pm now).
One tip: don't cancel your existing internet until a few days after G.Network finishes installing. Your line may not be activated straight away (mine isn't active yet, but activation expected within a few days at most).
17 July 2026
Unprompted review
Reply from G. Network
Thank you for your detailed and thoughtful feedback! We're thrilled to hear German went above and beyond to complete such a challenging installation with care, patience, and great attention to detail. We truly appreciate you recognising his dedication and commitment to doing the job properly. We'll be sure to share your kind words with German and the wider team.
Thank you also for sharing your helpful tip with other customers. We hope your service is activated very soon and that you enjoy your G.Network connection once you're fully up and running!
Thanks,
Ahmed
Choose G-Network for a full fibre!
We recently had full-fibre broadband installed by G-Network, and the engineers, Jason, carried out the work professionally from start to finish. It has become rare to see an engineer who takes such care and pride in their work. I was also impressed by the teamwork at G-Network-everyone was timely, helpful, and highly professional. Choosing G-Network was absolutely the right decision.
17 July 2026
Unprompted review
Reply from G. Network
Thank you for your wonderful feedback! We're delighted to hear Jason provided such a professional and high-quality installation experience. It's fantastic to know his care and pride in his work stood out, and that the wider team delivered timely, helpful, and professional support throughout the process. We'll be sure to share your kind words with Jason and the team. We truly appreciate you choosing G.Network and we're thrilled to have you with us!
Thanks,
Ahmed
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