Galaxy Stores 

Having a nightmare with this store. Paid for goods that I have not received and when asked for a refund they are now silent and not returning e-mails. Only option left now is to take legal steps to get my money back as I will not let them rip me off and will pursue straight away. What a ridiculous way to run a business they are total waste of space! Avoid at all costs.

I purchased a wardrobe for my daughter's bedroom, in stock, 1-2 day delivery time. I ordered on a Tuesday, got a dispatch notification Wednesday (brilliant, I thought!). Notification told me to await a call from the courier to confirm a delivery day. So I waited. Come Friday I'd still heard nothing so contacted their customer services (dissapointed this appears to be via email only option, no telephone number). Was given a tracking number but all that did was tell me my item was in a depot somewhere, and had been for the last two days. When I queried this I got the unhelpful responce repeating I had to wait for the courier to contact me, or attempt to contact them (notoriously difficult if you've ever needed to make contact with a courier!!). They had no other avenue of communication with the company they had entrusted their product to. When I got no response from my emails or voicemails to the courier I tried Galaxy again, still no additional help offered. It seemed unreasonable to me that I was just expected to sit and wait, without any indication of where my item was or how long it might take for it to be delivered. Courier eventually contacted me only to inform me the reason they hadn't done so previously was they had only been given one of the two parts of my order and had to wait for the other to arrive. That established, they confirmed a delivery day. No time slot, so had to wait in all day. Tracking eventually updated late afternoon to show delivery between 5:30pm and 8:30pm, turned up at 6:30pm in the end. Item was as described, so I'm happy in that respect but overall an experience in poor communication and stress! If you're using a courier for business purposes, it seems reasonable to expect that your customers can actually make contact if things go amis!! I was excited to have found what I thgouht to be a decent online outlet for quality furniture at discounted prices. Now I'm left having to consider carefully if I'd trust them to deliver a satifactory experience if I went ahead to order the rest of the matching furniture to accompany the wardrobe, or if it wouldn't be easier to go elsewhere and find something else that's just a close match.

Ordered from website. over a month past without delivery. repeated requests answered only with " we have posted today " This is not a website you can trust and I will do everything I can to get this site removed from Google

Had a bit of a problem concerning the bedside cabinet delivery. It said on the site it was 'in stock'. Having bought from Galaxy before I thought, great it will be here in two days. When it didn't arrive within 5 days, I contacted customer services and they informed me it was being delivered from Denmark and could take up to 10 days! I wasn't a happy person when I was told this because we needed it desperately plus it should of been stated on the site. But customer services sorted the problem out, sending me a higher cost one for the same price I paid for the previous one. And this one, they had in the warehouse so I received it within 2 days as promised. Despite this problem, I would buy from Galaxy again. The customer service I received was above excellent and the items are reasonably priced compared to others. Well done Galaxy :)

I placed an order earlier in January; order 100031025 on the basis of the promise of a 1-2 day delivery. To start with, I did not get an order confirmation, after that all contact proved frustrating and misleading. I was stalled, ignored, they over-promised and under-delivered. The item arrived 4 days too late, which in this case mattered as we needed to take it abroad. I should have read the many bad reviews I am now aware of. I forgot to mention that cancelling the order was impossible. My emails to that effect were ignored and EVERY DAY I was told that "the order has been dispatched today". I will never deal with this company again.

I ordered a kitchen unit, I emailed to confirm size etc before I place my order as I've to arrange for it fitting order other items to fit around it, then after placing my order I called again to confirm a few more things and an estimated delivery date. I got an email 3 days later once I'd ordered other items based on this purchase to be told it's out of stock and given a refund. I explained my problem and that they had in fact confirmed availability even delivery. I have called trading standards and they are liable under misrepresentation act 1967, and a few more. Very un reliable, the product is in stock at other stores at a much higher price therefore they should source the item and delivery it as per the price and contract they confirmed. It's not like the product is out of stock, only at their price, which is their problem if they continue to falsely advertise, take payment, confirm product details, confirm delivery, THEN realise it's out of stock?!
The response from this company posted on here, didn't even address the issue I'd raised and dismissed the problem just stating they had refunded me? But not for the subsequent expense of further purchases and arrangements due to their lack of communication and stock level knowledge? Do not use this company.

We made an order on the 27th Dec '14' were guaranteed it would be delivered within 15 days, we still haven't received it 1 month on.
The web site says it pride's itself on "excellent" customer service but we have not had any contact other than what seems like an automated e-mail, I have managed to find a telephone No. but it just gets diverted to a mobile phone with no call back what so ever!!
DO NOT USE THIS SITE; 0 stars

Mark Stemp (Kent)

very good and quick delivery, but the ottoman I ordered did not have finger hole in front of the ottoman, but apart from that, we still liked the one we received very nice item. would use again.

After having shopped around a bit, I found the bedside tables I was looking at cheapest at galaxystores.co.uk. I'm very happy with them as they're really solid and I can tell they're going to last. Really nice look to the wood too. They were delivered at the allotted time which was great, unlike some deliveries I've dealt with! Very pleased customer!

I placed an order with Galaxy stores on 31st December for a set of Banbury bedroom furniture. I didnt read any reviews of the company prior to ordering and admit I was VERY worried when I did after the money had already come out of my bank, however, I speak as I find.
Good points:
1.The furniture arrived today, very good quality, very safely packaged to avoid any damage during transit. Could not be more happy with the furniture.
2. The customer service department replied very promptly to all of my emails/use of online chat facility.
3. There is nowhere else, either online or in a local store to us selling this range that you can buy this furniture for the low price that I paid.
4. Delivery company kept me well informed.

Bad points:
1. Delivery was advertised as being between 1-2 working days. I ordered on 31st December, the furniture arrived today (13th Jan).
2. The furniture was described as "fully assembled for your complete convenience". The top part of the wardrobe was actually flat pack and we had to assemble it ourselves. I am heavily pregnant and one of the main reasons I purchased this was so I wouldn't have to put it together.
3. No phone number to contact customer services.

Overall I am very pleased but feel that if the delivery dates and description advertised on the web site were more realistic there may be fewer bad reviews about this company as people would know what to expect. However, I love the furniture and am extremely happy with the cost of it.

Ordered ( 100030813 ) and paid for a table with a delivery time of 2 days . After a week i was still waiting for an email confirming when the item will be delivered. Had to contact the customer support team pretty much everyday,assistants were arrogant and not helpful at all, and after 10 days no one still knows where the table is.
I had to cancel the order and demand a refund which i am sure will be even more complicated to get than ordering the item itself.

Awful and very disappointing.

Dario

Do not use this company
I had A terrible experience over Christmas and into 2015
We ordered a children’s play kitchen on the 19th December with next day delivery. On the 22nd still having not received it I contacted them eventually (via chat as they have no phone number) and was told I would not receive it before Christmas but would right after.
Still having not received any communication of indeed anything by the 28th I contacted again to be told they actually had no stock and the manufacturer was not open till the 5th Jan however definitely would ship then for delivery the 6th
Obviously I did not receive it on the 6th but instead a pathetic letter saying there were Sorry but the goods could not be delivered until February
Great Christmas present for my 5 year old!

We found a table that we liked from another store on the Galaxy Stores website.
But the store we had seen it in before had a 6 week waiting time.
Galaxy Stores have an online chat option so i gave it a go and spoke to somebody asking was this table in stock and how long would the delivery be.

The agent said i will just check and within 2 mins replied stating it is in stock and the delivery time will be Thursday 8th this was Monday the 5th so i thought excellent what a quick turnaround and i decided to order.

Once i had ordered i received a confirmation email for my order but no delivery date ? i waited 2 days till Wednesday and contacted customer services.
I received a reply on Thursday (The specified delivery date) stating they are looking into my order.
The next day Friday 10th (delivery overdue by 1 day) i contacted customer services again at 10am and received a reply at 11am saying that one of this agents colleagues was looking into my order!? ( well why wasn't the colleague emailing me? and why is it still taken 4 days to tell me when the item which they said was in stock on Monday will be delivered! )

I even went back to the online chat to ask for help and had the same response that someone was looking into my order? Seriously what is there to look into ?

1.Check stock
2.Its in stock so give me a delivery date.
2a Its not in stock so tell me when it will be and give me a delivery date!

I have just sent an email cancelling my order, i would rather go with the company that has a 6 week delivery date but at least let me know as a customer where i stand !

I have ordered a next day delivery order and I have spoken to multiple customer service agents and sent 2 emails... (2 weeks later) I still don't have my item or any idea what is happening.

They sent my order 3 weeks later, when they arrived they weren't as advertised, was told they would collect - they did so a month ago and have finally received a refund today less £99 for the collection of the goods - which I was never told about and as they supplied incorrect goods I would expect them to cover this cost - 2 months later and still dealing with this issue. Don't waste your time - awful company which has Facebook pages devoted to naming and shaming the company director for poor products and service. STAY CLEAR!!!!!!!!

Ordered furniture 18th July was assured it was in stock. 4days later received email advising that it was out of stock so attempted to arrange a refund but was unsuccessful. Waited very patiently until 15August when it arrived with no notification from the couriers in a very shabby white van. Item was extremely heavy but thankfully my husband was home otherwise the delivery man on his own would not have managed! Absolutely disappointed but not surprised to see that three of the corners of the furniture were badly damaged. Emailed [Name] at customer services that day and sent photos of the damage. Initial offer was to have this furniture replaced which I agreed only if the pick up and delivery were arranged for the same day. Having waited so long for this original delivery and no definite date for the swap, after several emails we suggested for the company to pay for repairs and sent the cost of this. Initially [Name] responded to my emails but soon took much longer and always made excuses that he was waiting to hear back from Logistics. The quote we gave for the repair was very reasonable and in no way made up for this extremely poor service. However, to date I have sent several emails with absolutely no response and no refund for damaged furniture. It has made me extremely nervous using online companies and I would like to warn others about this company.

Ordered an item off here they have taken payment... No sign of goods fobbed off with its on its way. Courier service have no record of the goods from the company. I am absolutely livid. STAY WELL CLEAR!!!

Ordered a t.v. unit around the middle of October but, following completion of order and payment, was informed that product was out of stock until beginning of December, despite Galaxy Stores web-site stating otherwise. Phil in customer services is very adept at side-stepping option of refund by responding promptly & offering reassurance!! Eventually arrived on 13th December after many emails & Galaxy stating it was in the hands of delivery company (Go-Logistics) in late November. After reading previous reviews I did begin to think item was not going to materialize until I contacted Go-Logistics directly & they gave me a date when they were scheduled to pick up goods from supplier - which was 2 weeks AFTER Galaxy had said delivery was imminent. Found the whole experience very stressful but Go-Logistics were excellent - oh, yes, & I am very happy with my t.v. unit!!

its not very often one comes across such a pleasant experience when shopping but my experience with galaxy stores was the best bar non not only did i get discount on my discount it was done without any hassle at all so i would advise anyone who likes no fuss brilliant delivery assistance and customer care to the highest level i would well recommend Galaxy Stores and a special thankyou to phil at customer care top man

This arrived as promised - on assembling it - some of the holes were missing to screw seat onto legs of stool - apart from that it is very nice.