Galaxy Stores 

I ordered from galaxy stores who took immediate payment.
I was then informed the item was not in stock and would take at least
6 weeks to sent to me. I was offered alternatives which I refused and requested
A refund. I have now asked 4 times for my money back to no avail.
I have dealt only with [Name] at customer services. I feel like he is trying to wind me up.
Deal with this company at your own risk.

I first placed an order from galaxy stores on 10th February for a few pieces of furniture. It said fast delivery. Two weeks later still no word and so I emailed the company to see what was happening as I had paid for items 10th feb. They then asked for another £75 for delivery to Northern Ireland which wasn't clearly stated on their site and should have been pointed out at the point of sale. They reduced the price then to £44 and promised my order to be dispatched the following week and said they would email with a tracking. No word and so I emailed then again to which a member of staff advised me that two of my items wee out of stock to which you can imagine my response to them as I had already paid for them, I was so stressed. Then he emailed back advising he made a mistake and he would send items ASAP. I then received a tracking for someone else's order which I had to point out to them. The items came on Friday past and the furniture was meant to have cream flowered knobs which looked lovely on the photos but the furniture they sent us has the plain knobs which is not what I ordered. I have never received such bad customer service and I would definitely not recommend this site, there has been nothing but hassle with my order. I have emailed the company about the knobs now so I will await their response.

Service was efficient and properly communicated. The product had been accurately demonstrated on their website. Delivery was free.
I had not previously bought any goods where the VAT is indicated separately and I had failed to take it into account .
So not qute the bargain I thought I had bargained for!.
I'll know the next time.

Megan Casserly

So I checked if they had a table in stock before placing an order and if it can be delivered Friday 14th Fev 2014.

They confirmed yes on both so I went ahead with the order.

Feb 14th comes, no news from Galaxy Stores or their Delivery People. I contact them Monday as they have no phone number. I get similar repsonses to say they are following up - but I asked when will it be delivered.

They are yet to answer this question and I've asked 4 times for my money back. This is still outstanding.

They said they have dispatched the table this morning (Wednesday 19th) using a company called XPD (who also have terrible reviews on this site). When I called them they have no booking for a table to be delivered to me.

I'm going to contact my Credit Card company who will advise if I should contact the police and raise a case against them as they have effectively taken my money, not delievered my item and aren't giving me a refund.

We placed an order for a childrens table for chsitmas. We heard nothing so awaited it in the post. and NOTHING. i emailed them on behalf of my friend who ordered it and they replied 'sorry were out of stock' but it took for me to contact them for them to tell me this ! then it took a further 2 months !!! we finally got the table so much for giving it as a chrsitmas gift. No conpensation was offered.

Really poor communication was allways me chasing them up on the order. Not once did they email me to let me know what was going on.

Wont buy again , although the product once received was good quality hense the 2 stars instead of 1.

The product was showing in stock when I placed my order, but I had a e-mail to appologise that the product was out of stock. I got offered a refund or wait until the product was back in stock. I waited. I was kept inform of when to expect the stock in and was kept in the loop of the due date. When the product had arrived with them I had a e-mail to let me know and the product was delivered next day. The bunk bed is very nice,sturdy and easy to assemble.
Very impressed with the company and the product.

I purchased a wardrobe with a delivery period of 7 days. The delivery deadline passed and no one from Galaxy Stores got in touch. After I contacted them, they said it would arrive the following week ... it didn't! No one got in touch. After I contacted them again, they said it would arrive the following week ... it didn't. You get the picture! This basically has gone on and on and it is now a full 21 DAYS PAST THE DELIVERY DATE ... and still no one from Galaxy Stores gets in touch to explain what's going on!

It's really terrible service and I most certainly will not use them again.

Purchased a bed which was well packaged and delivered in 5 days (not the 1 to 2 days as specified) no contact number which is really frustrating as needed the bed for visitors, hence they slept on floor. Emailed company, no reply and stated they need 24 hours to reply and if not had a reply resend as it has probably gone to spam . Unacceptable. Best price for the bed - £10.00 cheaper, would not use again simply because no phone number and 24 hours is too long to wait with a query.

I ordered two bedside tables over two weeks ago and, even after promising 7 day delivery, they still have not arrived. I have emailed them countless times and it's always the same "someone will contact you tomorrow Miss Greer". The fact that they don't have a phone number is ridiculous and I will never order a thing from them in future.

We have used Galaxy Stores twice now and we have found the quality and the price of the furniture to be of good value. We would have no hesitation in recommending them to others.

I purchase an Acrylic LED Pyramid 60cm by Konstsmide from Galaxy just before Christmas (a last minute choice which I thought I would not get until after the festive period) and it arrived very shortly after I had placed the order. Good quality item, well packed - I was delighted.

I am very happy dealing with ur company and
I will order again.
Thank you

Chair was as described and a perfect addition to our lounge. Prompt delivery, overall very happy :)

My fuel burner was very competitively priced - and I'd done extensive research - and arrived promptly.

I found what I wanted and it was dispatched and arrived promptly within a day or too. Very happy.

i bought two bedside cabinets in dec last year. they were promptly delivered and i cannot fault them. i would not have any hesitation in reccomending galaxy stores to my friends. thanks again.

The chairs are lovely and suit my room perfectly the design on the back adds that extra bit to the chair. quick delivery and no problems with any of the chairs

Paid for the console table on the 4th Nov and I'm writing this review on the 20th Jan and it still has not arrived. This is despite Galaxy Stores assuring me that it had been dispatched. Customer service is non-existent as they are only contactable via email and despite their 'we'll contact you back within 24 hours pledge' they don't. When they do make contact it's the same old flannel about item being on its way. Please avoid this company at all costs.

Felt like a dog chasing my tail! No resolve, luckily I paid via paypal so got my refund that way.

We will be using this company again. They were fantastic from order to delivery. Fabulous value for money. Other traders could learn a thing or two from galaxy. Thankyou