Galaxy Stores 

I was looking to buy a headset that was compatible with both PC and PS3, and I came across galaxystores. They had a Tritton Pro+ headset (white) for £95. I was impressed with the price, as it was around £25 cheaper than everywhere else, so I ordered it.
One week after ordering I received an email from them telling me that they just realised that the product was not in stock, even though it said on their website when I ordered it that it was in stock. They said they would update me as soon as it was in stock.
TWO weeks after that, without hearing from them not even once, the headset arrives, and guess what. They sent me the wrong one. They sent me the black edition that was only compatible with PC and not PS3.
Terrible service, would not recommend.

took money immediately for their in stock' items 3 orders placed over 2 days for around 5 items all vastly different products from a desk to a cabinet to tools etc

waited for products had to chase to be advised they were out of stock and discontinued, also asked me to look for alternatives... told them to cancel and refund and advised to update their crap website... chased the next day and got a message advised that they were out of stock ignoring the thread and the fact the message was chasing their confirmation that they would refund and when I can expect money back for items they never had!! crooks!

Ordered back in October. By December nothing had arrived so we cancelled. They ignored all emails and letters and only issued a refund when I turned up to their office IN PERSON. Now they say the refund has been mishandled by the bank and that we should claim it back ourselves. They do not answer emails now and have blocked our email address. DO NOT BUY FROM GALAXY STORES... You will surely come to regret it.

Absolutely awful and disgraceful - money taken, goods never arrived, no responses to emails and had to recover costs via my credit card company.

With hindsight the fact there is no number for Customer Services should have rung the alarm bells. The bad reviews on the reviewcentre and on here are spot on.

Save yourself a lot of money, hassle and time and avoid. Buy instead from a reputable well-known company who have a contactable and responsive Customer Services (not just 'email' !).

If you do buy from them make sure you are protected via a credit card purchase or similar so you can claim the money back (via chargeback or Section 75) as necessary !

Rocky start as product was advertised as in stock but i was then contacted and advised that the chairs were out of stock until new year. This was not suitable as i needed them for Christmas. Jonathan was very helful and sent me some alternatives. In the end my chairs that i originally wanted came in early and i was contacted immediately so see if i still wanted them, delivered with in 48 hours they were perfect. Thank you so much for all your help.

Terrible customer service said lead time was max 7 days, needed it by a certain day. No customer service phone line, if you call sales there is a very stern message saying they will not deal with you after sales. No apology for failing to contact via email, quite rude, I still not have heard back about a delivery date, it will not arrive in time. I am just going to cancel, they are terrible! Not worth any savings you might make, trust me, do not order from this company not worth the hassle!

Really - this company doesn't have ANY customer service support. After two months waiting for a motorbike shed it still hadn't appeared. There is no customer service phone number (just an orders number) and they only allow emails which they then don't respond to.

I threatened to take them to court (and meant it) via the sales line and strangely things did start to happen with the order. When it was finally delivered one of the main parts was wrong. I didn't even bother trying to contact Galaxy but spoke to the manufacturer who sorted the whole thing in 24 hours.

These are a bunch of chancers... If you want an address to forward court summons to then:

[NAME]
Galaxy Stores
6 Chester St
Edinburgh EH3 7RA
Tel: [Private data]

AVOID LIKE THE PLAGUE!!!

Incredibly poor customer service. I placed an order for an item that showed as in stock. Delivery in 5 working days. It was critical that I received the item by a certain date. I contacted the company to request next day delivery upgrade but was told it would definitely be here by the 5 working days and probably even sooner.

Waited and waited, got to the afternoon on the 5th working day so I emailed (phone contact not available with this company) only to be told item only came into stock this morning. I'm now left with no item, no time to source an identical item and they have my £85!

BEWARE!!

26th Sept Update...... I was promised a refund however it is now 3 weeks later and STILL NO SIGN OF THE MONEY. Give me my money back!!

I placed an order with this company and took the day off work to wait in for the delivery on the specified day. Late the day before I receive an email saying product is out of stock and won't be delivered by which time it was too late to cancel my day off work. Lost confidence in seller so asked for a refund which took several emails chasing and to which I received no reply. No customer service and nothing but an email to contact them with.