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Garton Jones - Chelsea Bridge Wharf Reviews 

273
•
TrustScore 4.5 out of 5

4.5

Estate Agents
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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional professionalism, warm and helpful attitude, and efficient support provided throughout the entire rental and property management process. People often mention that the team is extremely knowledgeable, patient, and always ready to provide prompt assistance whenever questions arise during the partnership. Some reviewers were not happy with the service, mentioning issues regarding privacy concerns and unexpected visits to their rented properties by staff. Others also expressed deep frustration over poor communication, a lack of overall accountability, and perceived unfair treatment experienced during the course of their tenancy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely nice, professional, and... See more

Service

Clients share positive opinions on service, noting that staff members are professional, efficient, and... See more

Customer service

Customers had positive experiences with customer_service, highlighting helpful and responsive staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Garton Jones to rent my flat for 15 years. First of all I like the vibes of the office. They are kind, easy, good willed and helpful. Have seen many property managers over the... See more

Rated 5 out of 5 stars

I have worked with the Property Management team for many years now and it has been a pleasure. Since the very beginning of working with the team, they have been super professional and friendly with me... See more

Rated 5 out of 5 stars

The entire team at Garton Jones is exceptional. They are extremely knowledgeable,caring and always put their clients first. If you are looking for tenacious and hard working professionals look no furt... See more

Rated 5 out of 5 stars

Venice is extremely efficient. I'm very grateful that she has been my point of contact at Garton Jones for many years. I know that whatever needs doing in our apartment will be dealt with promptly and... See more

Company details

  1. Estate Agents
  2. Property management company

Written by the company

View luxury properties to rent or buy in Chelsea Bridge Wharf from top, luxury property developments. Call our team for more details.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

273 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(273)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Efficient Millie

I had the pleasure of working with Millie at Garton Jones and I could not be happier with the experience.
From start to finish Millie was professional, approachable and incredibly efficient.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with Charlotte …

I’ve had a great experience with Charlotte Whenever I report a repair issue, they respond quickly and get it fixed without delay. Their service is reliable, and it's clear they genuinely care about their tenants’ comfort and satisfaction. Highly recommended hasslefree renting!

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I had the pleasure of working with Charlotte. She was so fantastic and down to earth it made the whole experience amazing. Couldn’t have been more pleased.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

An absolute joy

Dealing with Charlotte made everything infinitely better and easier. I true joy and credit to the industry! A cracking branch that has always helped us when needed

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Charlotte was absolutely fantastic to work with

Charlotte was absolutely fantastic to work with. From start to finish, she was professional, approachable, and incredibly helpful throughout the entire process. She communicated clearly, always responded quickly to any questions I had, and made everything feel smooth and stress-free. It’s rare to come across someone so efficient and genuinely friendly—thank you, Charlotte, for making the experience such a positive one!

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service every time

We have had the joy of having Venice manage our property for over a year now. She is very efficient in her responses and helps solve any urgent matters as soon as possible. Great professional service everytime.

9 April 2025
Unprompted review

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