GC Motors Reviews 

Dear GC Motors Management,

This public response to my formal complaint contains multiple demonstrably false claims and malicious personal attacks designed to evade responsibility. The attempt to rewrite the facts of this transaction is unacceptable, and I will be using this public record as further evidence in my ongoing complaint to The Motor Ombudsman and my County Court claim.Refutation of GC Motors' Falsehoods

1. Fabricated Issues with Part-Exchange Vehicle

Your assertion that my Range Rover Velar "needed £3,500 of extra work" and that I "failed to tell us that your front and rear cameras were not working" is a complete fabrication. The agreed-upon trade-in price was finalised after your visual inspection. This new, unsubstantiated claim is a transparent attempt to deflect from the non-disclosed defect you discovered on the Bentley after all my paperwork was signed. In fact there was no issue with any cameras until the eleventh hour when the car was in your possession and then you miraculously found a fault only with a rear camera that was not present and then tried to coerce me to pay £1000.

2. The Coerced £1000 Payment

I did not "offer £500 to diffuse the situation." This is a blatant misrepresentation of a duress-filled transaction. I was threatened by your Sales Manager, Pete Weightman, with the immediate forfeiture of my £2,000 deposit if I did not agree to pay an additional £1000 for a parking camera fault your own team discovered. This was financial coercion, which is a key part of my formal legal complaint. I was forced to negotiate the £500 payment with Giles (MD) under the threat of losing my deposit.

3. Handover Document and Vehicle Condition

Your claim that I inspected the vehicle and was "happy with it" is disingenuous. As outlined in my formal dispute, all finance and insurance paperwork was signed before I was allowed to see the car, which was still in your body shop. The parking camera issue—and the subsequent demand for payment—was sprung on me at the last minute, just as I was ready to leave. Any signed "handover document" was executed under the duress you created, making it invalid as a true testament to my satisfaction.

4. Undisclosed Physical Defects

The Bentley Continental GT was explicitly presented to me as being "in new condition" and "free of any scratches, embellishments or any body issues." Your dismissive suggestion that damaged badges and the spoiler are "small items that you would expect on a 10-year-old car" directly contradicts your pre-sale guarantee of "new condition." I am pursuing a resolution that aligns with the quality promised at the point of sale, not what is merely "expected" of a worn vehicle.

5. Blackmail and Refusal to Fix

Your claim of "blackmail" is an outrageous slur against a formal consumer dispute. My communication clearly outlined specific, required resolutions: a refund of the £500 duress payment, a guarantee to cover the repair of the badges/spoiler, and the £650 cost of the Apple CarPlay upgrade to resolve the phone audio issue. I did not refuse repairs; I asked for a commitment to cover the costs of these repairs and upgrades, which your company previously declined to cover or was unresponsive about.

6. The Legal Registration Failure

The assertion that I "insisted" my private plate be put on "knowing the transfer was not completed" is a malicious falsehood. It is the legal responsibility of the dealership to ensure a vehicle is correctly registered, taxed, and insured before handover. Your company's "neglect in handling the DVLA registration and plate transfer" over the full week is what resulted in me being stopped by the police, detained on the motorway, and facing the threat of the vehicle being impounded. The subsequent email from your colleague, Emily Simmons, confirming she had to "process a change of keeper, and... subsequently assigned Mr Bhalla's private plate A2SKB," serves as conclusive proof that the process was not completed when I left, making your company entirely responsible for the police incident.

I reject your public attempt to misrepresent the facts of this deeply flawed transaction. This public statement only serves to confirm the concerning business practices I have already outlined. I await the formal contact from your solicitors as I proceed with all available legal avenues to resolve this matter.

To Read More falsehoods form GC Motors. Just go to Google Reviews and go to TripAdvisor and see the 1 and 2 star reviews and you will see what happened to me has happened repeated time to other customers, the exact same issues. Google GC Motors Harrogate reviews.

Once again GC Motors has excelled at 'sorting' my current car. I have had many cars looked after by GC over the past few years. Some owned by me, some owned by my employers. All have been very well looked after by knowledgeable people who care about "Customer Service". This time they corrected a self inflicted fault, for the second time! All done with grace and good humour. Their work is top class but the cost is very reasonable. I wouldn't go anywhere else. And neither should you!

Neil and the team at GC have been extremely efficient, patient and ultimately sorted a cracking truck that I am extremely happy with. Could recommend highly enough.

Noah was a great help. We went in to view a car on a whim. It turned out to not be the right car for us but the dealership couldn't do enough to understand the exact car we want. Really helpful and not pushy at all.

After buying many cars from GC motors We always get excellent service. Once again dealing with Neil Abby was a pleasure sorting out all my questions and helping me pick the right car. Excellent people to deal with.

I recently enjoyed collecting a range rover sport p400e from GC motors,after driving 450 miles from an hour noth of Inverness ,my whole experience dealing with staff,mainly Jordan Walker and Laura Convey,Paul and Emily,can only be described as faultless, they went above and beyond whilst delivering a very helpful and honest stress free service. I recieved a fair trade in price for my Bentley gt speed against a fair priced range rover sport,.most of our initial contact was via WhatsApp facetime and I felt instantly that Jordan was a totally trustworthy salesman who I liked to do buisness with,Laura guided me professionally,patiently and personably through my on line gremlins and during my handover at the showroom with Jordan.Dealing with GCMOTORS didn't disappoint in anyway or at any stage,I will certainly reccomend GCMOTORS to anyone looking for a fair ,honest ,reliable car dealership,Andy Hughes.

Very efficient service from test drive to purchase.
Staff are all very knowledgeable and helpful, especially Warren Taylor who helped me through the whole process.

Harry was there from start to finish the purchase of my Audi RS & the handling of the part x deal on my old BMW 7 series.
Great service from a very friend helpful family run business. Could not say a bad word against anyone from every dept I dealt with. Good quality specialist car dealer for the buyer looking for something special

Just Bought a Porsche Taycan from GC motors, Rob was my salesman and he was excellent, he dealt with all the hurdles I threw at him and got the car delivered to me from over 200 miles away fully charged and in perfect condition.

Thanks again!

My first experience with GC Motors & I’ve been extremely impressed. On entering the showroom it felt relaxed but professional, no pushy hard sell which I’ve often experienced with other high end dealerships. Dealing with Noah was a delight, he was knowledgable, answering any questions, concerns fully & professionally, ensuring the purchase of the vehicle went smoothly from the start to the day of collection. He’s gone beyond my expectation in taking the time to give me a courtesy call to see if I’m happy with the car. I wouldn’t hesitate to deal with him in the future, he’s a credit to the team. Laura, Pete a big thank you to you both too. I would recommend anyone looking to purchase a new car to visit this dealership.

Dealt with my enquiry promptly and professionally.

Successfully buying a car from 200+ miles away takes honesty and trust on both sides.

Rob and the GC team were great from start to finish - clear, simple and easy to work with.

We agreed a deal and today I drove 240 miles to collect a car I’d never seen. The GC team were also buying a car that day that they hadn’t seen, mine…..

Like I said trust is a two way street. We were both honest about the cars, no hidden surprises.

The result was after we both tested the cars we shook hands and deal was done as agreed. Everyone was happy.

They even let me use their office for a work call and made me about 15 coffees.

Thank you Rob and the team at GC motors.

Great service. Great people.

I recently bought a new car from G C Motors and the whole experience from start to finish was excellent.Rob was incredibly helpful ,friendly and professional making the process smooth and stress free . He took time to answer all of my questions , explaining everything clearly and never made me feel pressured .The service was great and I felt confident and well looked after throughout the purchase.i would recommend Rob and G C MOTORS to anyone buying a car

I would like to take this opportunity to THANK GC Motors team, especially Martin Cushback for their excellent customer care to me, as I had a small issue with the front parking sensors, and Martin was very professional in helping to organise the problem to be fixed. I will recommend GC Motors to family and friends for the exceptional customer care service. Once again thanks for the professional service you provided to me.
Kind Regards
Hugo

I recently bought my vehicle from GC Motors. Neil A was the salesman I dealt with. He was very accommodating and a compromise was met. The sale went as smoothly as it could be. No hidden costs.
Overall my experience with them was a pleasant one.

Was such a nice person and a great car salesman would recommend them to all my friends and family

I've used GC Motors for servicing for 12 years plus. Customer service is first class, both Paul and Martin are great. Responsive and competitively priced. Gets the job done. I've had Porsche, Bentley, Audi, BMW cars serviced here. Including a ten year old Audi A3 and I get the same service and experience.
I've also purchased two cars (a Porsche and Bentley) with great sales experiences. As it happens, both cars were sold back to GC Motors and that was also a great experience with good prices.
I trust them and I get great service. Cannot be better.

Neil Abbey provided a kind and hospitable service and kept in communication with me regarding my offer on a vehicle. GC Motors strikes me as an honest and ethical dealership that I recommend based on my experience with Neil.

From start to finish, Warren and the GC Motors team were an absolute pleasure to deal with. Very open, honest and transparent with all dealings, and have been on hand throughout the process - and above all else, the car is fantastic! Will definitely use them again, so highly recommended.

Neil Abbey helped me purchase a Bentley Continental. Neil was incredibly helpful and made the buying process easy. Highly recommend.