Avoid. Cold calling scam artists that send unsolicited goods then harass for payment. Will not collect goods or arrange returns. Will be reporting to trading standards
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Worst company I have dealt with in 14 years of trading. Cold called offering incentives if we would accpet a free sample, then delivered 20 litres of the stuff and wanted large restocking fee for retu... See more
I've been using Gems Hygiene for a few years now. Gems have been a great support to our business, especially through the pandemic. My key account manger Jon Murphy has also been there to offer advice... See more
We have dealt with Matthew Gems Hygiene for many years now and have always appreciated a cheeky sales call asking if we need anything. Great products which have helped us keep complaints from customer... See more
Company details
Written by the company
Founded in 1986 Gems Hygiene has successfully supplied a wide range of sectors with reliable and high-quality cleaning products.The company has expanded over the years with it’s client base stretching throughout the UK. Shifting operations to an online space we now provide one-off, contracted or standing order services via phone or through our easy to use website. Gems Hygiene strives to supply environmental and sustainable cleaning solutions whilst understanding the requirements of our customers on a local and national level. All cleaning products supplied by Gems Hygiene have been chosen specifically to tackle everyday and specialist cleaning for both commercial and domestic use. We maximise concentration levels with a goal to minimise our packaging to product ratio.
Contact info
251 Sharrow Vale Road, S118ZE, Sheffield, United Kingdom
- 0114 2618187
- emma@ghdirect.co.uk
- www.gemshygiene.co.uk
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Hasn’t replied to negative reviews
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Rachel is superb
Rachel is superb. She does a great job of anticipating when we require an order, has great product knowledge and ensures we have the best service.
Comprehensive product list, easy to deal with.
I normally deal with Jon Murphy who keeps me informed of any products that might benefit my company.
The ordering process is easy with delivery a few days later.
Good products that do what they say and cover all my companies needs so I have no need to look elsewhere.
Dawn - Ray of sunshine
Dawn is always our contact, she is always friendly, helpful and willing to give this club the best advise to help us. She has a lovely sense of humour and it is always a pleasure speaking to her
Thanks for Gems Hygiene
Gems Hygiene has been providing us with great products and excellent customer service for the last few years. With special thanks to our account manager, Jon Murphy, who is always very attentive and helpful, especially during pandemic.
Brilliant service
I have dealt with Paul at Gems for a number of years now, he his always polite and keeps me up to date with offers. The service from Paul has always been brilliant. Happy to do business with him
Jon Murphy @ Gems
I have dealt with Jon Murphy at Gems for many years and he has always delivered a first class service. His knowledge of the products and how they might benefit my business is very valuable to me. Products are always delivered at an excellent price and on time. I highly recommend using Gems and specifically Jon Murphy.
GOOD SERVICE FROM GEMS HYGIENE
WE HAVE DEALT WITH GEMS HYGIENE FOR MANY MANY YEARS AND OUR CONTACT THERE, A LOVELY LADY CALLED DAWN, IS ABSOLUTELY BRILLIANT. SHE KEEPS IN TOUCH ON MONTHLY BASIS AND DURING THE FIRST LOCKDOWN SHE WAS EXTREMELY HELPFUL WHEN WE WERE ALLOWED TO REOPEN OUR PREMISES, THE SERVICE FROM GEM HADS ALWAYS BEEN SUPERB.
Fantastic customer service always very…
Fantastic customer service always very friendly and helpful especially Matthew .
He took his time to explain the product on the phone and always sends the confirmation email.
Great service from Matthew at Gems Hygiene
We have dealt with Matthew Gems Hygiene for many years now and have always appreciated a cheeky sales call asking if we need anything. Great products which have helped us keep complaints from customers re sickness etc to a minimum. Always have great deals and offers on a range of products.
Always responsive
Jon Murphy always very responsive for quotes and orders. Order processed quickly and no issues with delivery. Can't fault service at all.
Good service, quality products
I have been dealing with GEMS Hygiene for a number of years now. They supply quality products at good prices, but most of all the service is excellent. My account person is Jon Murphy, and Jon is always friendly, polite and helpful.
I have no hesitation in recommending GEMS and especially Jon if you want good service and quality products.
Gems offer great products and advice!
I've been using Gems Hygiene for a few years now. Gems have been a great support to our business, especially through the pandemic. My key account manger Jon Murphy has also been there to offer advice on what products to use. His wealth of knowledge of the products is clear, as is his understanding of our needs in the Hospitality industry is great. From a Facilities point of view, their drain cleaning products and the hand sanitiser is amazing!!!
Friendly & Professional
Rachel was very helpful and dealt with our enquiry quickly and professionally, providing us will lots of information about new & updated products. Friendly and professional as always.
Excellent Customer Service
Gems Hygiene have always provided us with excellent customer service and high quality products!
never had a problem with gem hygiene…
never had a problem with gem hygiene always helpful and very friendly
Good quality products
Good quality products, very friendly and professional sales team. Great customer service and quick delivery.
Down is very good sales lady and easy…
Down is very good sales lady and easy to speak, and make my job easier 💯
Placed an order with Dawn who was very…
Placed an order with Dawn who was very helpful and very professional throughout
Always friendly and helpful service…
Always friendly and helpful service from Dawn at Gems. Goods are dispatched quickly and never had any problems.
1st class service and prompt delivery…
1st class service and prompt delivery of goods every time
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