Gems Hygiene Reviews 

63
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Avoid. Cold calling scam artists that send unsolicited goods then harass for payment. Will not collect goods or arrange returns. Will be reporting to trading standards

Rated 1 out of 5 stars

Worst company I have dealt with in 14 years of trading. Cold called offering incentives if we would accpet a free sample, then delivered 20 litres of the stuff and wanted large restocking fee for retu... See more

Rated 5 out of 5 stars

I've been using Gems Hygiene for a few years now. Gems have been a great support to our business, especially through the pandemic. My key account manger Jon Murphy has also been there to offer advice... See more

Rated 5 out of 5 stars

We have dealt with Matthew Gems Hygiene for many years now and have always appreciated a cheeky sales call asking if we need anything. Great products which have helped us keep complaints from customer... See more

Company details

  1. Cleaning products supplier

Written by the company

Founded in 1986 Gems Hygiene has successfully supplied a wide range of sectors with reliable and high-quality cleaning products.The company has expanded over the years with it’s client base stretching throughout the UK. Shifting operations to an online space we now provide one-off, contracted or standing order services via phone or through our easy to use website. Gems Hygiene strives to supply environmental and sustainable cleaning solutions whilst understanding the requirements of our customers on a local and national level. All cleaning products supplied by Gems Hygiene have been chosen specifically to tackle everyday and specialist cleaning for both commercial and domestic use. We maximise concentration levels with a goal to minimise our packaging to product ratio.


Contact info

2.1

Poor

TrustScore 2 out of 5

63 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.1

All reviews

(63)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel is superb

Rachel is superb. She does a great job of anticipating when we require an order, has great product knowledge and ensures we have the best service.

14 November 2021
Unprompted review
Rated 5 out of 5 stars

Comprehensive product list, easy to deal with.

I normally deal with Jon Murphy who keeps me informed of any products that might benefit my company.
The ordering process is easy with delivery a few days later.
Good products that do what they say and cover all my companies needs so I have no need to look elsewhere.

12 November 2021
Unprompted review
Rated 5 out of 5 stars

Dawn - Ray of sunshine

Dawn is always our contact, she is always friendly, helpful and willing to give this club the best advise to help us. She has a lovely sense of humour and it is always a pleasure speaking to her

10 November 2021
Unprompted review
Rated 5 out of 5 stars

Thanks for Gems Hygiene

Gems Hygiene has been providing us with great products and excellent customer service for the last few years. With special thanks to our account manager, Jon Murphy, who is always very attentive and helpful, especially during pandemic.

9 November 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I have dealt with Paul at Gems for a number of years now, he his always polite and keeps me up to date with offers. The service from Paul has always been brilliant. Happy to do business with him

4 November 2021
Unprompted review
Rated 5 out of 5 stars

Jon Murphy @ Gems

I have dealt with Jon Murphy at Gems for many years and he has always delivered a first class service. His knowledge of the products and how they might benefit my business is very valuable to me. Products are always delivered at an excellent price and on time. I highly recommend using Gems and specifically Jon Murphy.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

GOOD SERVICE FROM GEMS HYGIENE

WE HAVE DEALT WITH GEMS HYGIENE FOR MANY MANY YEARS AND OUR CONTACT THERE, A LOVELY LADY CALLED DAWN, IS ABSOLUTELY BRILLIANT. SHE KEEPS IN TOUCH ON MONTHLY BASIS AND DURING THE FIRST LOCKDOWN SHE WAS EXTREMELY HELPFUL WHEN WE WERE ALLOWED TO REOPEN OUR PREMISES, THE SERVICE FROM GEM HADS ALWAYS BEEN SUPERB.

2 November 2021
Unprompted review
Rated 5 out of 5 stars

Great service from Matthew at Gems Hygiene

We have dealt with Matthew Gems Hygiene for many years now and have always appreciated a cheeky sales call asking if we need anything. Great products which have helped us keep complaints from customers re sickness etc to a minimum. Always have great deals and offers on a range of products.

29 October 2021
Unprompted review
Rated 5 out of 5 stars

Always responsive

Jon Murphy always very responsive for quotes and orders. Order processed quickly and no issues with delivery. Can't fault service at all.

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Good service, quality products

I have been dealing with GEMS Hygiene for a number of years now. They supply quality products at good prices, but most of all the service is excellent. My account person is Jon Murphy, and Jon is always friendly, polite and helpful.
I have no hesitation in recommending GEMS and especially Jon if you want good service and quality products.

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Gems offer great products and advice!

I've been using Gems Hygiene for a few years now. Gems have been a great support to our business, especially through the pandemic. My key account manger Jon Murphy has also been there to offer advice on what products to use. His wealth of knowledge of the products is clear, as is his understanding of our needs in the Hospitality industry is great. From a Facilities point of view, their drain cleaning products and the hand sanitiser is amazing!!!

28 October 2021
Unprompted review
Rated 5 out of 5 stars

Friendly & Professional

Rachel was very helpful and dealt with our enquiry quickly and professionally, providing us will lots of information about new & updated products. Friendly and professional as always.

28 October 2021
Unprompted review

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