I purchased a Georg Jensen watch around 9–10 years ago from their store in IFC Mall, Hong Kong. The watch has a distinctive leather strap, and when it recently needed replacing I contacted... See more
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George Jensen have replaced all the damaged parts of the 14 knives without charge. I am grateful that they took my complaint seriously. Thank you very much for the professional handling. Our family... See more
I feel compelled to write a review to thank Georg Jensen staff for a marvellous day and experience at the Smithy, and the Falgship store in Copenhagen. We had wonderful experiences, first vi... See more
Company replied
I was arranging a leaving gift for my colleague. Fantastic and quick communication with the company regarding engraving options and pointing me to a store who offered to help. Personalised and tailore... See more
Company replied
Company details
Written by the company
Med en historie, der strækker sig over mere end 100 år, repræsenterer Georg Jensen unik håndværksmæssig kvalitet og tidløst æstetisk design, som spænder fra korpus til ure, smykker og produkter til hjemmet. Georg Jensens egen filosofi var at skabe demokratisk design med både funktionalitet og skønhed. Hans håndværksmæssige dygtighed og kunstneriske talent, kombineret med hans evne til at identificere og støtte designtalenter, var det grundlag, som han byggede virksomheden Georg Jensen på i København i 1904. Georg Jensens stil omfattede tidens Art Nouveau linjer, som han tilførte sin helt egen karakteristiske energi, der stadig kan genkendes i Georg Jensens design i dag. Klare flydende former beriget med udsøgte skulpturelle udsmykninger, stiliserede blomster og frodige drueklaser reflekterer hans sanselige glæde ved naturen. Den fornemste opgave for Georg Jensen i dag er at udnytte mesterens egne ideer og principper og oversætte disse til design med relevans for den moderne forbruger. Georg Jensen er en del af Fiskars Group, det globale hjem for designdrevne mærker til indendørs og udendørs liv. Sammen skaber vi hyggelige øjeblikke drevet af vores stærke brandpassion, fokus på forbrugeren og drivkraft til at forme morgendagens klassikere.
Contact info
Sdr. Fasanvej 7, 2000, Frederiksberg, Denmark
- 38149044
- onlinestore@georgjensen.com
- www.georgjensen.com
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The service is very good and products…
The service is very good and products are very good quality
27 September 2024
Reply from Georg Jensen
Dear Dan,
Thank you for your kind review! We're happy to hear that you're satisfied with both our service and the quality of the products.
Georg Jensen - Customer Service
A wonderful company
A wonderful company. I love Georg Jensen products, they’re so beautifully designed and the service is amazing. I placed an order at 6.30pm Friday evening, it has just been delivered….10.30am Saturday, and that was with free standard delivery. I don’t think it gets better than that.
12 October 2024
Unprompted review
Reply from Georg Jensen
Dear Sarah,
Thank you so much for your fantastic review. We're delighted to hear that you love Georg Jensen products and appreciate our service. We are happy to hear that your order arrived so quickly.
Georg Jensen - Customer Service
Purchase delivered on time.
4 October 2024
Reply from Georg Jensen
Dear Roger
Thank you for your positive feedback. We're very pleased to hear that your purchase was delivered on time
Georg Jensen - Customer Service
New Bond Street Store
This review is for the New Bond Street store and this review is belated, but I can't say enough good things about the amazing service I received in this store! I phoned ahead to reserve an item and when I got to the store I was looked after by two of the kindest, most patient and wonderful people - Marlyn and Ju. They were absolutely lovely, helping me with whatever I needed and even being understanding about my suffering from OCD. Five stars is not enough for the delightful experience I had in the store, I left with a smile on my face, very happy with my purchase and I felt lifted for the rest of the day!! THANK YOU!
14 June 2024
Unprompted review
Reply from Georg Jensen
Hello
Thank you so much for your kind words and thoughtful review! We're very happy to hear about the wonderful experience you had at our New Bond Street store. We always strive to provide exceptional service and are so glad they were able to help you feel comfortable and supported.
We are delighted to hear that you left with a smile and that your day was made better because of your visit
Georg Jensen - Kundeservice
Fast shipment
Fast shipment, well packed, delivered to my door the day after I ordered. Perfection!
18 September 2024
Reply from Georg Jensen
Hello Zeynep,
Thank you so much for your wonderful review! We're thrilled to hear that you experienced fast shipping and received your order the very next day, all perfectly packed.
Best regards,
Georg Jensen - Kundeservice
De gjorde en ekstra indsats for at…
De gjorde en ekstra indsats for at levere en gave i tid til en rund fødselsdag. Tak for det.
11 September 2024
Reply from Georg Jensen
Hej
Mange tak for din anmeldelse! Vi er glade for at høre, at vi kunne gøre en ekstra indsats for at levere gaven til den runde fødselsdag i tide og håber at det var en god fødselsdag.
Med venlig hilsen,
Georg Jensen - Kundeservice
Lack of manufacturer support
Very kind support service, but no manufacturing assistance provided for defected products. Not what one would expect from a so-called "premium brand". Sad.
23 September 2024
Unprompted review
Reply from Georg Jensen
Hello Matteo,
Thank you for your feedback. We're glad to hear that you found our support service kind but also very sorry that we could not help you with the spare part in question needed.
Georg Jensen -Kundeservice
CUSTOMER SERVICE SUPPORT
My order was promoted and the customer services agent wasfriendly, compassionate and helpful. I love my new heart necklace. Thank you! ♥️
30 July 2024
Reply from Georg Jensen
Hello Maria-Magdelene,
Thank you for your feedback. We are pleased to hear that you had a positive experience with our customer service team and that you are enjoying your new heart necklace
Georg Jensen - Customer service
Quick to send out delivery and when the…
Quick to send out delivery and when the delivery went to the wrong location you were quick to resend another product. I did have a problem switching from New York to Copenhagen Georg Jensen. I could not find the correct form.
23 July 2024
Reply from Georg Jensen
Hello Inge Margrethe,
Thank you for your positive feedback!
We are thrilled to hear that you found our delivery process efficient.
We apologize for any inconvenience regarding the location issue.
Please reach out to our customer service team via email for assistance with the form.
We appreciate your support and hope to continue providing you with exceptional service.
Warm regards,
Georg Jensen - Custoemr service Team
Dyrt men god kvalitet.
25 June 2024
Reply from Georg Jensen
Hej
Mange tak for de 5 stjerner og din feedback det sætter vi stort pris på
Bedste Hilsner Georg Jensen Kundeservice
Disappointed with Georg Jensen's Lack of Customer Service
I purchased a product from Georg Jensen last October and unfortunately, I've encountered a significant problem with it. Despite reaching out multiple times over the past two weeks, I have yet to receive any response or assistance regarding this issue.
The lack of communication and support from Georg Jensen has been extremely disappointing. As a customer, I expected better responsiveness, especially when dealing with a product issue that affects its functionality and usability.
I regret to say that this experience has left me dissatisfied with Georg Jensen's customer service. It's frustrating to invest in a product only to encounter problems and then be met with silence from the company when seeking help.
Based on my recent experience, I cannot recommend Georg Jensen to others who value timely customer support and effective problem resolution. They need to improve their communication and responsiveness significantly to meet basic customer expectations.
6 July 2024
Unprompted review
Reply from Georg Jensen
Hello Jim,
We are truly sorry to hear about the challenges you have faced with your recent purchase at Georg Jensen.
We understand your frustration with the lack of communication from our end.
Our team strives to provide timely and effective assistance to all our valued customers, and we apologize for falling short in your case.
Please allow us the opportunity to investigate and find your case and address your concerns promptly.
Your feedback is invaluable to us, and we appreciate you bringing this to our attention.
Thank you for your patience and understanding
Warm regards,
Georg Jensen
Easy-to-use website and efficient delivery
I had an upcoming 60th birthday party and decided to buy more Arne Jacobsen cutlery to match my set. Luckily the beautiful cutlery arrived within 3 days. Very efficient delivery and easy to use website.
24 June 2024
Reply from Georg Jensen
Hello
Thank you for your wonderful review!
We are delighted to hear that you had a positive experience with our efficient delivery service and found our website user-friendly.
We are thrilled that the Arne Jacobsen cutlery arrived on time for your special occasion.
If you have any future needs or questions, please do not hesitate to reach out.
Warm regards,
Georg Jensen - Customer Service
Mercy neck ring woes
Last August I bought a piece of Georg Jensen jewellery from one of their suppliers. Less than 10 months later the item (neck ring) is cracked and if I attempt to wear it again it will snap in two. As it was their product I contacted GJ customer services who told me, they could do nothing and I should contact the retailer. I used the on line chat of the retailer, which had a reassuring statement that they usually reply within a few minutes. Having sat there for some considerable time with no reply, I provided my email address as suggested. I am still waiting for a response. In the meantime a piece of jewellery which cost the thick end of £1000 is, after 10 months, useless and I have to go back to wearing my piece of costume jewellery which cost 10s of pounds and has lasted since 2008 with no issue. My previous experiences of both Georg Jensen products and service had been exemplary;
this has left me feeling very disappointed and distressed.
19 June 2024
Unprompted review
Reply from Georg Jensen
Hello Christine,
We are truly sorry to hear about your disappointing experience with our neck ring.
It is disheartening to learn that you have not yet have had any help from our retailer.
We deeply apologize for any inconvenience this has caused you.
We appreciate your feedback and thank you for bringing this matter to our attention.
Your satisfaction is important to us.
Warm regards,
Georg Jensen - Costumer Service
Amazing Service
I was arranging a leaving gift for my colleague. Fantastic and quick communication with the company regarding engraving options and pointing me to a store who offered to help. Personalised and tailored care, very supportive. Also provided gift wrapping (even though it was not included in the gift voucher I used) after I asked for them to consider it. Amazing service and beautiful products. Highly recommend for a fancy leaving gift. Thanks to all customer service team who helped and London store staff!
19 May 2024
Unprompted review
Reply from Georg Jensen
Hello Mary,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a fantastic experience
Our team is dedicated to providing quick communication and personalized care to all our customers.
We are delighted that you found our service helpful and that our London store staff were supportive.
Thank you for recommending us for fancy leaving gifts!
The entire Georg Jensen Team´s is grateful for your kind words.
Warm regards,
Georg Jensen - Team´s
Reply from Georg Jensen
Hello Solveig, thank you for your kind words and 5-star review!
We are thrilled to hear about your satisfaction. -
Best,
Georg Jensen - Costumer Service Team
Reply from Georg Jensen
Hello Gertrud, we are delighted to hear that you had a fast and efficient experience with us.
Thank you for your kind words.
Georg Jensen - Headquarter Team
I would rate O Stars if I could…
I would rate O Stars if I could… I’ve been majorly SCAMED!!!
Ordered end December 2023 Daisy medium ear cuff both right and left ear. When received earring impossible to put on for starters. After an hour of trying to figure why not sitting properly I was sent TWO RIGHT EARRINGS.
Messaged customer support instructed to send earrings back for refund since defective & truly impossible putting on without my earlobes red and inflamed.
Kept getting excuse after excuse why refund hasn’t been processed and this is end of March.
Company has BOTH MY MONEY AND EARRINGS I NEVER GOT TO WEAR $331.00 LATER I WAS GHOSTED TODAY MARCH 28 2024
Shame such a prestigious jewelry house is tainted with SCAMMING MONEY AND KEEPING MERCHANDISE. This needs to be stopped. Interesting George Jensen no longer on INSTAGRAM & no results when searched.
PLEASE HELP STOP THIS SCAMMER.
I want my money back. Beyond disappointed.
21 December 2023
Unprompted review
Reply from Georg Jensen
Dear Pam
We apologize for any inconvenience you've experienced with your recent purchase. Please be assured that your feedback is taken seriously
Firstly, we want to clarify that the refund for your order was processed in February, as confirmed via email communication. We understand your frustration and regret any delay or confusion regarding the refund process.
Regarding the incorrect items received, we sincerely apologize for the oversight. We aim to provide high-quality products and exceptional service to our customers, and it is disheartening to hear about your negative experience.
Rest assured, our Instagram profiles are active, and we are a responsible business dedicated to addressing customer concerns and rectifying any issues promptly.
We deeply regret the inconvenience caused and the negative impression this incident may have left. Your feedback is invaluable to us, and we are taking steps to prevent similar occurrences in the future.
If there's anything further we can assist you with or if you require any additional information, please don't hesitate to reach out to our customer support team once again
We are here to help and ensure your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Sincerely
Georg Jensen customer service
Super beautiful earrings
Super beautiful earrings! Luv them! I used to have the same, but accidentally dropped them in the ocean when in Maldives 😊
Thank you SO much!!! 🌸🌸
26 January 2024
Reply from Georg Jensen
Kære Tatiana
Tusind tak fordi du tog dig tid til at anmelde os på Trustpilot.
Du skal vide at vi er glade for din anmeldelse og sætter stor pris på din positive feedback.
Vi ser frem til at se dig igen enten i vores forretninger eller online på: www.georgjensen.com.
Ønsker dig en god dag.
Med venlig hilsen
Georg Jensen
Kundeservice
Everything is excellent
22 January 2024
Reply from Georg Jensen
Hej Vadym
Mange tak for anmeldelsen.
Vi værdsætter at du har brugt tid på at vende tilbage til os for at fortælle om din oplevelse, tak for de fine ord.
Med venlig hilsen
Georg Jensen
Kundeservice
Super fin service og hurtig levering…
Super fin service og hurtig levering med post nord.
9 January 2024
Reply from Georg Jensen
Kære Mette Klausen
Mange tak for din feedback.
Vi er glade for at høre fra vores kunder og tak for de fine ord – det er altid dejligt at høre om de gode shopping oplevelser, og vi sætter stor pris på din besvarelse.
Venlig hilsen
Georg Jensen
Kundeservice
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