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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service and staff for their helpfulness, quick responses, and effective solutions. Many people find the user experience to be excellent, highlighting the app's ease of use, clean interface, and efficient performance. Reviewers appreciate the quick response times from the support team, often noting their patience and thoroughness in resolving issues. However, some customers were dissatisfied with specific aspects of the app, mentioning issues like a lack of basic sorting functionality, problems with email syncing, and the absence of a print preview. A few people also reported slow or non-existent responses to technical issues, and some found the app to have occasional bugs or display in-app advertisements for paying users.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, praising the support team for being responsive,... See more

User experience

Users describe positive interactions with user experience, highlighting the clean, intuitive, and... See more

Application

People report ambiguous experiences with the app. Many customers praise Mailbird as an amazing,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Staff

Clients share positive opinions on staff, consistently praising the support team for their responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a user of Mailbird for several years. It is one of the best mail clients out there, and an extremely good option for someone not wanting to go into the paid subscription of Office and... See more

Rated 4 out of 5 stars

Hi, I have configured Mailbird on my PC and saw that this mail client matches exactly what I was looking for. On your website, you mention that it exists a free version with reduced functionalit... See more

Rated 5 out of 5 stars

Great support and refund althoug the problem was caused due to my own doing! I took last year by mistake, a second licence on another mail adress. I 'd forgotten completly about it and asked some expl... See more

Rated 5 out of 5 stars

I use Mailbird on my PC to replace both Outlook and Gmail's web app. I like the simple layout and especially like being able to access my Google Calendar from the Mailbird app. I was having a problem... See more


Company details

  1. Software company

About Mailbird

Written by the company

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Stay on top of your inbox without missing a single important message. With Mailbird, you’ll have complete peace of mind, safe in the knowledge that you can manage multiple email accounts like Gmail, Yahoo Mail, Office 365, and other online applications from one location.

By combining innovation, design, and simplicity, Mailbird also offers a unique 'Unified Inbox' which gives you the option to combine all emails and email accounts into a single view.

Stay connected and drive your productivity by integrating your favorite social media and productivity apps, including Facebook, Whatsapp, Trello, Google Workspace, Asana, and many more.

Email has never been easier!

Try Mailbird Free
For Business
Pricing

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

It/Support is top notch

I'm a new user and I will say the IT/support staff worked quickly and producing me with clear instructions that helped me transition to Mailbird effortless thus far.

17 March 2026
Unprompted review
Mailbird logo

Reply from Mailbird

Awesome news, thank you for taking the time to share your thoughts with everyone Raphael! :)

Rated 4 out of 5 stars

Like everything WEB

Like everything WEB, Mailbird has not been Immune to Dark Web Attacks - cite Lloyds /Halifax/BOfScotland APP Issues y'day where Other Users Cud View Fellow App Users Accounts!!??
As an Expert with IT, I resolved My Own Issues with MBird - But Every Thanks To Alex G. All Merde on the Web is NOW AI with Zero Common Sense - Eeeeek :(

11 March 2026
Unprompted review
Rated 5 out of 5 stars

A Great Team

We are humans dealing with technology. I never expect instant results when issues arise and in this case it took a couple different scenarios but the problem was fixed and I am very satisfied with the way all was done in a timely manner.
Pat Bastien

11 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem after reinstalling my…

I had a problem after reinstalling my Mailbird. I contacted help and within a very short time their assistant Diego Martinez came up with a solution and a fix that worked perfectly.
I was really impressed with the level of support that I received and how quickly my problem was solved.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I have been a Mailbird customer for several years now. I really like their email program; it is so helpful to be able to schedule emails and use templates. It is full of nifty features that make life easier. What I really appreciate is their customer service. They actually answer mails (a rarity in this day and age!) and do try to help. Recently, I changed to a new email provider for my business. It was really difficult to get the account added to Mailbird; they were super helpful and followed up. The problem was not on their end, it was the Email provider.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Found it at last

Having recently migrated from Mac to Windows I have been looking for an alternative mail client to Microsoft Outlook and more user friendly.
My preference was to have something similar to Apple Mail and have found this with Mailbird.
Easy to use, very customisable and integrates all my emails addresses into one list, making it so easy to access.
Customer service is very helpful and answered my questions very quickly and in detail.
Can highly recommend this product.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Mailbird is a scam company

Mailbird is a scam company. I purchased a lifetime subscription with full lifetime updates to all new versions as confirmed in writing and by their own support. But when they updated to their new version they refused to give me the update that I had already paid for and they said that I have to buy it again.

If you do a quick search online you will see that many other customers have had the same experience and have been scammed by Mailbird. Stay far away from this company.

27 February 2026
Unprompted review
Rated 4 out of 5 stars

too many mails

Mailbird seems to be a fine Email-Client. Also customer support is not bad.
Nevertheless they send toooo many mails asking for evaluation. I feel bothered. I stopped the newsletters

26 February 2026
Unprompted review
Rated 5 out of 5 stars

A+++

I just started using Mailbird and I'm already impressed by how simple and intuitive it is. Having my emails and multiple apps integrated in one place makes a real difference — it cuts down on switching between tabs and windows, creating a much more fluid workflow. Highly recommended for anyone looking to streamline their daily routine.

20 February 2026
Unprompted review
Rated 2 out of 5 stars

I used to love Mailbird, but I moved on

I used to love Mailbird, I've been using it for almost 10 years. The sleek design, convenient unified inbox, lots of small features here and there - it's all very nice. However, it feels like the team building it has been prioritizing the wrong things for many years now and the amount of small annoyances have reached a critical mass, so I decided to switch to a different email client. There's a number of bugs I encountered over the years that I reported, support provided a complex workaround each time (like running manual queries on Mailbird's SQL database), but the bugs are never fixed - I keep encountering them YEARS later. Some examples - snoozed emails getting stuck as unread, some attachments on the emails not working (show as being 0 bytes in Mailbird, I had to download them via Gmail), etc. Plus there's the lack of basic functionality (eg try finding something in a thread of 100+ emails - search only finds threads, doesn't work within them, so you have to read through everything manually). But the "cherry on top" is that for a few years now, Mailbird started showing in-app full page advertisements. Every time there's a big sale (like black friday or lunar new year or whatever), they basically show spam in the app for paying users. What a shame.

1 February 2026
Unprompted review
Mailbird logo

Reply from Mailbird

Hi there Jan,

We're naturally sorry to hear you have been having some problems with Mailbird recently.

To help resolve the problem with snoozed emails remaining unread, we have a Knowledge Base article which explains what to do: https://support.getmailbird.com/hc/en-us/articles/14958842367511-Snoozed-emails-keep-appearing-in-my-Inbox-How-can-I-fix-this

Regarding the problem with zero-byte attachments, this often happens if the local attachment cache becomes corrupted or if a security feature over which we have no control (like Advanced Threat Protection, ATP) is blocking third-party apps (such as Mailbird) from downloading the file. To resolve this, head to the following location on you device: C:\Users(UserName)\AppData\Local\Mailbird\Store\A'. Replace (UserName) with your Windows user's name - e.g. John Doe. Then, find the zero-byte attachment by typing its name in the folder search field and delete it from there. Next, try downloading it again in Mailbird, and please make sure that Mailbird is first whitelisted in your security/antivirus software.

If you require additional guidance with either one of these resolution steps, please don't hesitate to reach out to me directly: oliver.jackson@getmailbird.com

We're incredible sorry for the inconvenience this has caused you.

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