After correspondence with Darlene since Monday my package arrived safely to me this morning and I am excited to start my journey. Darlene was absolutely amazing to deal with. She made sure to stay in... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had an issue with my medication not arriving. AI didn’t quite answer my problem. So asked to speak to a team member. Darlene came on in minutes and was most helpful. An email came through from anoth... See more
Company replied
Arcie followed through with a problem I had and kept in contact with me so I knew what was happening. Arcie anticipated any concerns I might have had and let me know the next steps. Arcie was thoughtf... See more
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12 weeks into my journey I have felt supported in so many ways. Weekly emails with interesting facts & information about side effects and medication info. So many amazing recipes on the app as well.... See more
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Company details
About Moshy
Written by the company
Moshy is healthcare that believes in you.
We’re a digital health clinic built around the needs of Australian women — because too often, they’re expected to wait, juggle, and just put up with it. We offer clinical, personalised care with prescription treatments delivered straight to your door.
From weight and skin to mental health and more, we make accessing care easy, fast, and judgement-free. It’s all online, on your terms, with wraparound support from real doctors, dietitians, and nurses who get it.
Get started today – check your eligibility.
Doctor-prescribed medication: Backed by science and tailored to your specific needs.
Health tracking: Stay on top of your journey with integrated tools and expert check-ins.
Free delivery: Discreet treatments shipped to your door, when you need them.
Online consultations: Speak with Australian practitioners from the comfort of home.
Contact info
Level 2, 25 Cooper Street, 2010, Surry Hills, Australia
- hello@getmosh.com
- www.getmoshy.com.au
4.6
Excellent
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dianne was great in communation.
Dianne was great in communation.
She got things moving and sorted it out for me
24 June 2026
Unprompted review
Reply from Moshy
Hi Janice, thank you so much for this awesome review. We think Dianne is fantastic, and its great to see you agree. I'll make sure she see's this feedback. Thanks again, Alex - Moshy team
Enjoying the Moshy experiencr
Excellent customer Service. Always available for questions. No judgement.
24 June 2026
Reply from Moshy
Thank you so much for this review, we really appreciate the recommendation and will do our best to keep standards high. Thanks again, Alex - Moshy team
Reply from Moshy
Hi Angela, thanks so much for this great review, we really appreciate you taking the time. Thanks again, Alex - Moshy team
Very good responses from the customer support team
I have had very good responses from Herman Sol and Brian Sagahun at the Moshy support team. They are always very responsive to my questions which I appreciate. The only reason this is a rating of 4 instead of 5 is the delay I had on my previous order which I had to chase up. Overall the customer service is very good.
13 June 2026
Unprompted review
Reply from Moshy
Hi Stephanie, thanks very much for taking the time to leave this review. We do pride ourselves on delivering a 5 star service, and I'm sorry to see we had dropped the ball previously. Our team have made some upgrades to the system and we are confident this won't happen again. Thanks so much again, Alex - Moshy team
Reply from Moshy
Hi Helen, we are really very sorry to see this. When you first enquired with us late last year the pricing was $629 per dose, and more recently we have been able to reduce that massively by introducing tiered pricing from $395. I am sorry it was not clear. We really want to deliver a 5 star experience for all of our customers, so I will reach out to try and make this right. I'll be in touch, thanks, Alex - Moshy team
Great live chat
I had a query and reached out via the live chat. Sol helped me so quickly and easily, I have been using this service for almost 3 months and everything about it has been amazing!
22 June 2026
Unprompted review
Reply from Moshy
Hi Paige, thanks so much for taking the time to leave this review, we really appreciate it. Thanks again, Alex - Moshy team
Have been responsive and helpful
19 June 2026
Reply from Moshy
Hi Julie, thanks very much for this fantastic review, we really appreciate it. Thanks again, Alex - Moshy team
A bad experience turned into a GREAT one
Odd start as I actually had an awful experience with Moshy due to one of there workers failing to organise my order but after having dealt with Brian Sagahun from Moshy who completely flipped my experience upside down into an A* service I have to give 5*. He was kind, committed and very speedy in resolving my issue making sure everything was sorted before the weekend. Also sorted out a discount for the problems I faced beforehand. With company’s it’s not just about what goes wrong but also when something goes wrong how it’s dealt with and fixed. Thanks to Moshy appreciate the efforts to turn my experience into a positive one.
19 June 2026
Unprompted review
Reply from Moshy
Hi Richard, thank you so much for taking the time to leave this review and highlight the service received from Brian. Totally agree it is important for customer care to take ownership of a problem and sort it for you, but I will look into this, and see what went wrong, and make sure it doesn't happen again or to anyone else. Thanks so much, we really appreciate it! Thanks again, Alex - Moshy team
Invoice for private health
I requested an invoice from the pharmacy to claim on private health. The returned message was prompt and I received the invoice the next day so I could make my claim.
19 June 2026
Unprompted review
Reply from Moshy
Hi Danica, it is great to see the team were able to respond to you quickly, we love to see that. Thanks so much for this great review. Thanks again, Alex - Moshy team
Slow.
Loads of advice available. There is an online chat to help but it is near impossible to find. I had a problem with a script being incorrect and not being sent to the pharmacy. There was a bit of confusion around what drug I was on and I found it surprising that they didn't seem to have access to my prescription history. Response was good once they got to my messages and they were able to expedite the script. It was an unnerving experience as they didn't seem to know what drug or dose I was on. I had a travel deadline that I had communicated clearly with loads of warning. For clarity I have changed my review from a 1 star because they were able to get the script out quickly once they received my messages. And because they may have known my script and only wanted to check directly with me, but because communication is exclusively by text it all was confusing for both sides.
19 June 2026
Unprompted review
Reply from Moshy
Hi Jenny, we are so sorry to see this. We pride ourselves on delivering a great service, and I'm so sorry to see we have dropped the ball here. Our team have investigated & found the reason for the mixup and it looks like it has shipped today and will be with you in plenty of time. We really want to provide a 5 star service every single time, and we are very sorry for adding stress before travel which is stressful enough. We'll be in touch to confirm, thanks, Alex - Moshy team
Excellent customer service
Excellent customer service, very pleased with the response I received
18 June 2026
Unprompted review
Reply from Moshy
Hi Glenda, thank you so much for this review. We will do our best to keep it up! Thanks again, Alex - Moshy team
Very helpful & effective service from…
Very helpful & effective service from Marvin Baja
17 June 2026
Unprompted review
Reply from Moshy
Hi Danielle, thank you so much for taking the time to leave this review, we really appreciate your feedback, and I'll make sure Marvin see's this. Thanks again, Alex - Moshy team
Great Customer experience
I have had great customer service both the chat and emails and also virtual appointments and prompt delivery of my prescription
11 June 2026
Reply from Moshy
Hi Kylee, thank you so much for this fantastic review, it is nice to hear the team was great. We'll do our best to keep standards high. Thanks again, Moshy team
Delivery was quick
Delivery was quick. Responses to my messages were from numerous areas which confused both myself and your company! However I am overall satisfied and keen to keep with my program.
17 June 2026
Unprompted review
Reply from Moshy
Hi Susie, thanks for taking the time to leave this review. We really pride ourselves on delivering a 5 star experience, and I'm sorry for the confusion, which I guess is what let us down here. I'll look into it, and be in touch to try make things right. Thanks, Alex - Moshy team
Jeff and Dennis sorted out any issues…
Jeff and Dennis sorted out any issues promptly and with great customer service. The nurse i spoke to was great as well. Quick tracked delivery. Thank you.
18 June 2026
Unprompted review
Reply from Moshy
Thank you so much for this fantastic review, we really appreciate the feedback. Thanks again, Alex - Moshy team
Great service when I needed a delivery…
Great service when I needed a delivery quickly. Thanks so much for responding when I needed some help. It was well above my expectations. Well done
16 June 2026
Unprompted review
Reply from Moshy
Hi Mindy, thank you so much for taking the time to leave this review. We really appreciate the feedback, and will do our best to keep standards high. Thanks again, Alex - Moshy team
Exception service by Alexander D
Exceptional service by Alexander D, Thank you for all your help and resolving my issue quickly. Well Done Alexander I really appreciate all your help.
15 June 2026
Unprompted review
Reply from Moshy
Thank you so much for this fantastic review, we think Alexander is great and its really nice to see you agree. We'll do our best to keep standards high, thanks again - Moshy team
Awesome information and service,quick…
Awesome information and service,quick to respond and helpful
17 June 2026
Reply from Moshy
Thank you so much for this awesome review, we really appreciate it. Thanks again, Alex - Moshy team
Such an easy app to use and great…
Such an easy app to use and great communication every week
17 June 2026
Reply from Moshy
Hi Melissa, thank you so much for taking the time to leave this review, it really helps other people find Moshy, we really appreciate it. Thanks again, Alex - Moshy team
Kept Me Updated Every Step of the Way
I had a query and the customer service team responded promptly and kept me updated throughout the entire process. Their communication was excellent, and I always felt informed about the progress of my enquiry.
I really appreciated their efficiency, and willingness to help. It’s refreshing to receive such attentive customer service, and I wouldn’t hesitate to recommend them to others. Thank you for making the experience smooth and stress-free.
17 June 2026
Unprompted review
Reply from Moshy
Hi Ayla, thank you very much for taking the time to leave this review. We really appreciate your recommendation, and will do our best to keep standards high. Thanks again, Alex - Moshy team
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