The Bot kept running me in circles. There wasn't a direct way to contact a person and almost gave up. I had an issue that wasn't covered in the general entries, which didn't answer my question. Finall... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
great app in theory for cashback on everyday things, but 4 out of 5 times i try to get cash back i have to fight with upside to redeem it despite doing everything right. if getting cashback were smoot... See more
Company replied
The concept is great. But if everything is not perfect in the back office you’ll be disappointed to find you won’t get the rebate. Circle K is horrible and only gets the rebate every other time. This... See more
Company replied
Specific Gas Stations & Restaurants display based on your location. I learned the first time that I clicked the wrong gas station that was 8 miles away. After my purchase didn't process I "chatted" my... See more
Company replied
Company details
Written by the company
Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.
Contact info
United States
- support@upside.com
- www.getupside.com
3.5
Average
648 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Upside is a great idea but needs improvement
Upside is a great idea, but oftentimes it's difficult to collect the cash back. They should work on making it easier to use.
10 June 2026
Unprompted review
Reply from Upside
Thanks for sharing your feedback with us. It's awesome that you like the concept, but it's definitely a bummer that collecting your cash back hasn't been a smoother process. We're always trying to make things better, so your input on making the app easier to use is super helpful. If you ever run into a specific issue or just need a hand with a claim, please feel free to reach out to our support team.
Cash back was awarded after denial
I was not awarded my cash back due to the merchant’s failure to issue a receipt with all the info. I reached out to customer service & they credited my account right away after a few verification files were uploaded.
25 June 2026
Unprompted review
Reply from Upside
I'm really glad our team could get that credited for you right away. Receipt issues can be a bit tricky sometimes, but it's great that everything got sorted out smoothly once you uploaded those files.
That chat system is getting better.
I would prefer to chat with a real person but I have learned to navigate the help chat. They have always been able to resolve the issue. If it was their issue, they would fix it. A couple of times it was me that messed up.
25 June 2026
Unprompted review
Reply from Upside
We totally get preferring a real person, but it's great to hear that you've been able to navigate the help chat successfully. We're really glad our team has always been able to get things sorted out for you, no matter what the issue was. We appreciate you sticking with us!
It’s so easy to have any issues…
It’s so easy to have any issues resolved with Upside. So easy to use and great to get the cash back.
23 June 2026
Unprompted review
Reply from Upside
That is exactly what we like to hear, Jose! We try to keep things as simple and smooth as possible, so it's awesome to know you're having a great experience getting your cash back.
It’s legit good
It’s legit good . Earned a few hundred $ over past few years. If any issues on reward amount customer service quickly resolves
26 June 2026
Unprompted review
Reply from Upside
That is awesome to hear! Saving a few hundred bucks over the years is incredible, and we're so happy to have you with us. It's also great to know our support team has been on top of things whenever you needed them. Thanks for being such a loyal user!
Responded quickly to my concerns
Responded quickly to my concerns. Thank 😊
25 June 2026
Unprompted review
Reply from Upside
So glad we could get everything sorted out quickly for you! We're always here to help whenever you need us.
Doesn't pay out like promised
Doesn't pay out like promised. Continually delays processing and their customer support is trash. Constantly wanting you to re-upload receipts and still not paying as promised. Does not transfer money into your bank account in a timely manner. If I could, I'd give them a 0 stars.
26 June 2026
Unprompted review
Reply from Upside
That sounds incredibly frustrating, and it's definitely not the experience we want you to have. Processing delays and receipt issues shouldn't be holding up your funds like that. Please consider reaching out to our support team so they can take another look at your account and help get this squared away for you.
Delivers cash back as promised
Delivers cash back as promised and its easy and fast. The fifth star comes when you add more grocery stores and gas stations.
25 June 2026
Unprompted review
Reply from Upside
Love hearing that it's been fast and easy for you to get your cash back! We're constantly working on expanding our network, so hopefully, we can add more of your favorite grocery stores and gas stations soon to earn that fifth star.
Banking Details
I was happy watching my cash back accumulate BUT the minute I tried to get my money it is a pain! I want it in my bank and my bank is not listed AND no where I can add my bank. I DON'T want gift cards I want actual money.
24 June 2026
Unprompted review
Reply from Upside
It is definitely frustrating when your specific bank isn't showing up as an option. Since we want to make sure you can access your funds, please get in touch with our support team so they can see what options are available for your account.
I really like the service they provide…
I really like the service they provide and there customer service team is very thorough.i hope they add more venders in my area to provide more discounts.
25 June 2026
Unprompted review
Reply from Upside
It is awesome to hear you're having a good experience with the service and finding the team helpful! We are constantly working to expand our map and add more spots, so hopefully you'll see some new options popping up around you soon.
Easy Peezy
Simple to set up with clear instructions.
Very simple to use.
Keep an eye on the activity for payment.
Do yourself a favor and don’t use Apple Pay.
Directly pay with the card you have on file.
It’s annoying to contact customer service, but at least customer service is great at helping.
I would definitely sign up again.
I’m up to over $109.
Not too shabby, huh?
25 June 2026
Unprompted review
Reply from Upside
Over $109 is definitely not too shabby! Glad to hear the app has been so simple to use, and that's a great tip about using your card directly on file. It's good to know our support team has been helpful whenever you've needed a hand.
They helped me so much to get my…
They helped me so much to get my problem fixed.
16 June 2026
Unprompted review
Reply from Upside
We are so glad our team could jump in and get everything sorted out for you! We're always here if you ever need anything else.
Numerous stations giving discounted gas…
Numerous stations giving discounted gas versus the listed price. You can easily search by your location. The cash back accumulates and you can take it out as a gift card or have it put in your bank account. Whenever I've had an issue they're very helpful and generally I end up getting paid
18 June 2026
Unprompted review
Reply from Upside
Finding those deals nearby and watching your balance grow is the best part! It's wonderful to know you're enjoying the flexible cash-out options and that our team has been helpful whenever you needed a hand. Drive safe!
I was missing a cash payout after…
I was missing a cash payout after several days, and the Bot said that it was still being processed. Within 24 hours, I had an email with the Target gift card. I have never had any problems with payouts before this, and this one just took a little longer than normal. Very satisfied with the system and the results.
22 June 2026
Unprompted review
Reply from Upside
Happy to hear your Target gift card arrived so quickly after that check-in! We really appreciate your patience with the slight delay, and it's great knowing you are satisfied with how everything turned out. Enjoy your reward!
I have had transactions where I claimed…
I have had transactions where I claimed it after cuz I forgot to do it before or while doing it but I was able to prove the transaction and able to get it. This time I didn't know it was listed on upside until after and the claim went through I thought but then they took it back since found out it was done after. But it had already gone through and had the proof on it. very frustrating
24 June 2026
Unprompted review
Reply from Upside
That definitely sounds frustrating, especially when you have the receipt and proof of purchase ready. If you'd like someone to take another look at this specific transaction to see what happened, please reach out to our support team so they can check it out for you.
It's free money back for purchases you make already.
I have been using this for years now on all my fuel purchases. It's free money.
24 June 2026
Unprompted review
Reply from Upside
That's exactly what we love to hear! It really does feel like free money when you're just getting cash back on things you already have to buy anyway.
Thank you so much for being a loyal user with us all these years—we appreciate you, and happy driving!
Free money, why not??
I have been happy with the Upside App. Free money, why not?? All but one of my transactions have gone through without a hitch. The one transaction that stalled was corrected as soon as I reached out to Upside. It's a great concept.
23 June 2026
Unprompted review
Reply from Upside
Free money is definitely hard to argue with!
We are so glad to hear that almost all of your transactions have been completely seamless, and that our support team was able to jump in and fix that one hiccup right away. Thanks for sharing your experience, and happy saving out there!
My daughter tuned me in to Upside
My daughter tuned me on to Upside. At first I had trouble getting it down pat, but since then it is working great. I just got back 15.00 from going grocery shopping at Giant Eagle!
15 June 2026
Unprompted review
Reply from Upside
Shoutout to your daughter for the awesome recommendation!
It definitely takes a second to get the hang of the app at first, but it's great to hear you've got it down pat now. Getting $15 back just for doing your regular grocery shopping at Giant Eagle is a massive win!
Thanks for sharing your experience, and happy saving on your future grocery runs!
Free money
I've had Upside for almost three years now and I have had great luck with it. I think I've reached the 300.00 mark with cash back. We use it every weekend and during the week. And we've changed to premium when we drive a classic car. Every little amount of cash back adds up over time and it's some what rewarding to get a GC with the cash back. And it's FREE!
24 June 2026
Unprompted review
Reply from Upside
Reaching that $300 mark is a great milestone! It is so cool that you use the app for your classic car fill-ups too. Enjoy treating yourself with those gift cards, and we hope the savings keep adding up for you!
I love Upside app!
I love using the Upside app for gas as well as restaurants. The money adds up, you know?
24 June 2026
Unprompted review
Reply from Upside
It really does! Those savings definitely build up before you know it. We are so happy you're enjoying the app for both gas and dining out.
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