GGM Gastro International GmbH Reviews 

If I could give a lower rating I would. Terrible service. Waited 8 weeks for a instock item, only to arrived smashed (counter display fridge). I didn’t take delivery due to the damage, sent it back and reported the damage with images. Now waiting 3 weeks and still no update of a refund. Will not be returning as their customer service is awful. AVOID!!!

I placed an order for two electric hobs on June 30th, and since then I have received no updates at all. Today I had to call customer service myself, and the agent only told me that I would receive an email when the order is ready to be shipped.
I replied to their email asking for an estimated delivery time, and I also clearly stated that if the products are not in stock, I want a full refund. Once again, I received no response.
This is extremely poor customer service. There is no communication, no transparency, and customers are left waiting without any information. I am very disappointed with this experience and would not recommend buying from this seller.

I ordered stainless steel tables on the 23/06 . Website stated 3 to 4 shipment. Checking online it has still not been dispatched. I have emailed and contacted Germany direct several times and the operator has been useless. No communication back no updates and they can’t even give me a time scale . I’m opening a new business and require these equipment asap to get going . They are delaying my opening schedule.

Very disappointed and will never recommend . Do not buy from this company !

Not a trustworthy or serious business. Poor customer service, slow response times, inaccurate shipping times posted. An item with 4-7 days delivery time takes a month to arrive, and was still shipped even after cancelling the order. The item that arrives is of low quality and has obviously been returned by someone else. Full of broken glass shards and crumbs from the previous user... like they didn't even bother to check it first. The other purchase we have made from here was a commercial refridgerator - our technicians have warned us that equipment from GGM is of the lowest possible quality and is unlikely to last more than a year.

We will not deal with them again and advise other businesses to steer clear.

Ordered in May. The item arrived used, bent and damaged.

I reported it to GGM immediately.

It’s now July, and the damaged product is still sitting on a pallet in my business, taking up valuable space.

I’ve had virtually no response from GGM. I even tried calling the German support number (£2 per minute), only to be:

* Hung up on multiple times.
* Repeatedly told it had been “escalated”, with nothing ever happening.

It’s genuinely cost me more in time and frustration than the product is worth.

Save yourself the hassle and buy from one of the main UK suppliers instead.

Second worst thing to come out of Germany.

There is no customer service and support.
Poor communication.
Rude agent insulting through email.
Order not arrived and no one responds.

I have been dealing with Ggm Gastro customer service since 2016, to be honest it was below standard because many times they hang up the call in the begging of the conversation many times, and never call back, and those people don’t say their names when they take the call !!others just say what the standard answers are expected without any further support, but this week it was different and I have to give the credit to the one who are really deserve it, JIMMIE in Ggm gastro Denmark, thank you for your support and service minded, and how you deal with the situation, your extra effort you put in your service and support is height appreciated, keep it up even though not every body is appreciating, at the end it will be seen and appreciated.

Kind regards
Sherif

Equipment arrived badly damaged. Since the item was well packaged and the packaging was undamaged, it would appear the item was knowingly sent damaged. We have informed GGM of the damage but GGM has not responded to our complaint. They are impossible to reach. Much time has been wasted trying to get in touch with them. I would strongly advise looking elsewhere for your catering needs.

DO NOT USE THIS COMPANY!!! They are awful. I ordered a double sink and spray tap online in the UK on 3rd June. It said that the items would be delivered in 3 to 6 working days. On 15th June (8 working days) nothing had arrived and there had been no contact or update from the supplier so i phoned the UK branch and also emailed all email addresses i could find for GGM Gastro in Germany. When i spoke to the UK branch they looked on the system and told me the items were in customs yet on the live link on the order confirmation it said the items were ready for dispatch. On the same day i had a response to my email from the Munich branch in Germany asking for my postcode, saying they needed to activate the order because i didn't order directly through their showroom. So basically the UK branch lied to me!!!. Once the postcode had been confirmed the order was activated and i was told by Germany that the items were ready for dispatch, but heard nothing AGAIN!!. I emailed on 23rd June and they told me the same thing again but couldn't tell me when they would be dispatched. At this point i cancelled the order and eventually received my refund a week later. I ordered another sink and tap from a different supplier that was delivered the next day, exactly how it should be!!

A very poor show from this company, very unimpressed with their unprofessional manner and customer service!! After going through 4 weeks of back and forth with phone calls and speaking to 10 different people regarding our order and receiving a different answer each time , it’s an utter shambles!!
Absolute waste of time
Question is how long will it take to get our refund?? More will be revealed

The transporter lost the item in transit (and never updated the tracking page). Stuff happens, but the problem is that GGM kept referring me to the tracking page and won't agree to send another item, refund the current one or even contact the transporter for a confirmation. They just say "wait it out and introduce a complaint in our automated system, we can't wait to ignore it". The customer service rep on the phone told me they wouldn't do antyhing about it.

I want to thanks all staff for the help and everything in one place

I like the shop, the staff are really nice and helpful with all the equipment we were looking for.

Very bad experience, I ordered 2 thermal boxes beginning of May and it was delivered end of May only one item I received. When I try calling the customer service it has no English options on emails I keep speaking to different people everyday they are offering me refund or another delivery. I kept telling them new delivery until I gave up because I seen there was no new delivery they are going to give me. Then I ask for my refund again it’s back and forth emails they keep saying they are checking with their account. How long does it take to refund someone Since end of May now we are in end of July. Terrible experience and I wouldn’t want to order from them again.

Very poor company
Item delievreed broken and NO UK plug fitted - illegal under The Plugs and Sockets etc. (Safety) Regulations 1994. So company sells item that I cannot use in UK

Customer service totally useless then dont care and hope you will give up. Getting my money back under section 75 - such a poor company forcing me to do that.

Also report to trading standards who apprently will be taking legal action aginst them

I placed an order a week ago, but it is still showing as PROCESSING. I tried to contact the seller for information, but the phone number seems non-existent, the chat isn't working, and they haven't replied to the email I sent. I wonder if I should wait a bit longer or request a refund.

I would avoid this company.

I ordered heat lamps because they were advertised with a 3-day delivery. After placing the order, I received an email saying delivery would actually take 6 weeks.

As this wasn't what was advertised, I cancelled the order immediately and requested a refund. Instead of receiving my money back, I was refunded £0.

I sent screenshots proving the advertised delivery time and contacted customer service several times, but nobody responded. I was simply ignored.

Very disappointing experience. If you're ordering from this company, be aware that the advertised delivery times may not match reality, and customer service was non-existent in my case.

An order was placed on the basis of the goods being in stock with a maximum 6 day (working) delivery period. The item arrived two weeks late and it looks like it was built by a child, it is damaged, the bolts are falling out, the silicone sealant is all over the place and the paint work is chipped. It is useless, unuseable. I contacted GGM GASTRO Ltd using their preferred complaints procedure uploading supporting images. I received no acknowledgement, I have telephoned numerous times and managed to speak with someone twice, despite their assurances that I would be contacted Friday to resolve the problem I have heard nothing. I appears when things go wrong with GGM GASTRO Ltd they go very wrong - they take payment immediately, take weeks to deliver, thereafter they are simply not interested.

Placed an order 2 weeks ago.
. Week later get link to tracking, buth this has not changed in a week since receiving
No estimated delivery
Daily emails asking for an estimated delivery, are ignored.
Their T&Cs state that someone must be available to revive delivery. I cannot make arrangements without this date.
Regret ordering.