GGM Gastro International GmbH Reviews 

We have ordered a freezer. It has been working for 2 days, then it failed. We are getting no e-mail communication on the issue, only when I call the call center they tell me controversial things. They are not giving any help. I would not recommend them at all.

Great consult and energy!

I placed two orders which have not arrived - the first on 28th April and another on 15th May. Today is 11th June and neither order has arrived although delivery is not supposed to take more than a couple of days! I finally rang them yesterday to enquire and the responses I received were 1) the 28th April order is out of stock (no details about when it would be back, acknowledgement or apology for NOT COMMUNICATING ANYTHING AT ALL, nor did they offer me a refund, and 2) the other order was 'in packing' (for weeks, yeah?) and would be dispatched this week. It is beyond disappointing, it's shocking. There has been zero correspondence about any of this and I fear if I hadn't rung, they would just absorb my funds into their company without fulfilling my order. I am considering reporting them to the trading standards as this is ridiculous.

I wish ggm spend as much as money they spent on google ads on their customer service. Ive purchased a grill and fryer from them the delivery time was good but since ive noticed it was 3phase which is not suitable for majority shops in uk. I do take some responsibility for not reading information but a very important detail was written very small and and it was all joint with the rest of the details. You have to remember this is not a uk based company even it comes out on top on searches in google and has a flag of uk they are not. Once i found out the products were no suitable ive started the return process which took over 2month and still waiting for my money to be refunded they are so ive lost the count of emails ive sent as well as phone calls. Like i said i wish they have spent half of the google budget on they customer service. Ill tell any one from united Kingdom to think twice before purchasing anything from this site specially if you purchasing big items because you will have to store them in your shop at least a month before they take it away from you. The prices are cheaper but dont let that blind you. It took 6month to get my refund me chasing them calling emails. Terrible terrible customer service this is not eu standards.

Muhammad is very nice person, friendly and helpful

This is my worst shopping and support experience ever. For the order submitted on 2/2/2026 I have received 4/8 purchased goods, 2 are in the good condition (after RMA, initial products were damaged), 1 damaged product for which RMA is taking over 3 months, 1 unwanted product purchased because of the mislabeling at the website - that was reported immediately after obtaining the product by the end of March where the situation was reported and explained multiple times.

Over the phone calls engineers promised to change the goods in my order (where I pay the difference) but nothing happend and since 17/4/2026 the case owner stopped communicating with the last words "All the items you have ordered have been shipped out" which is incorrect and the website until today (9/6/2026) is offerring the mislabeled product series - pay close attention when purchasing Demeyere Atlantis goods from the Czech version of the website.

The radio silence continues even after multiple promises from on-call engineers for escalation or callback from management and my request to cancel and refund 6/8 mislabeled + undelivered items order to get a refund and setting the deadline for officially envoking the EU customer protection law.

Today when I called and asked why am I getting an email to rate a service I was informed my open case was closed without a single word/notice/replay after multiple emails and phone calls from my side and a new case for the refund was raised where I will be contacted "today/tomorrow".

If it would be possible I'd rate this experience 0/5 and suggest GGM company to train your representatives on following subjects:
- timely responses (to stick with your own policy to have a reply in 2-3 days outside of holidays);
- reading with understanding (this skill is essential for support representatives!);
- manners on the phone (during one of the calls, there was a representative who kept talking over me and was raising his voice);
- don't make promises over the call that you don't have control over / won't fulfill (e.g., case owner will get back to you in X days , case owner's manager will call you back in X days, where nobody gets back in months and ticket gets closed without any communication).

I ordered last 4 years every time some product is missing. This time I ordered 26 April 2026 and After 6 Week Order is waiting for prepared and no answer any message. It’s fraud 😡😡😡

İnformation

Brought a Kegerator and after being used twice it broke and now fails to get cold. Its only 9 months old! Have now been told we will have to pay our own engineer to look at it and they will provide any replacement parts needed. This is after it has taken over a week for them to even reply!! There is no phone support and you have to whatsapp videos to them where they then reply in German!! Really would never touch this company again and recommend other don't either!

It’s been 1 month already and they haven’t delivered my order yet and they are not professional at all they book delivery date but haven’t received yet and they are ignoring my call and we try to contact them but it’s very hard to contact them really disgusting . If anyone wants to order anything good luck guys they are very unprofessional and when we spoke them they said minimum 6 days. They are no experienced at all . Even through email they are not responding . And then at last they said your order has not been packaged it’s reallly really not good and staff were very rude not happy please be aware everyone

Super bedinet

We've been purchasing products from GGM Gastro for a long time now and whenever we had an issue with the order they've always promptly helped us. This time, the mistake was actually ours, however GGM Gastro team not only assisted us (we ordered a duplicate item) but also refunded without charging the collecting fee. Thank you very much GGM Gastro, we'll definitely keep buying from your website!

Very bad experience. Bought 2 new freezers 10 months ago. They are now already broken due to a manufacturing defect. GGM Gastro refuses to repair, replace, or refund them. Despite 2 years of legal warranty! Never buy anything from them online or in their stores. It is terrible how they treat their customers.

You cannot make this up! I am absolutely appalled by the deceptive business practices of GGM Gastro.

False Delivery Promises: I ordered a worktop (SKU ATK128A#ZB) on April 24, 2026, based on their explicit website promise of "3–5 working days" delivery.

Severe Delays: The item did not arrive until May 12, 2026—nearly three weeks later.

Legal Misdirection: When I challenged the delay, they claimed the contract was "Ex Works" (EXW), meaning I was responsible for the shipping risk. This is a total lie as they advertised "Free delivery" on their site and managed the entire logistics process themselves.

Extortionate Fees: Because their delivery failure meant the item arrived too late for my needs, I requested a return. They are now demanding a €260 return fee be deducted from my refund for an error that is entirely their fault.

Zero Accountability: Despite escalating this through Case Number 05878336, the customer service team continues to hide behind contradictory terms and fine print.

I am now forced to initiate a bank chargeback and report this company to UK Trading Standards. Save yourself the headache and your money—buy elsewhere!

Where Do I begin. If you want to sleep comfotably without thinking what happened to your money and goods , DO NOT I repeat DO NOT buy anything from these people. They are worst than Adexa in UK. Delivery times are a big lie and They will not even respond to your emails. No legitimate phone number or live chat. You talk to bots and no help . I ve lost 1300 now trying to get it back through legal channels. This company may sound German but owner arent. Turkish scam. Germans would not there to treat customers like that

Very poor customer service from this company. Before payment, they responded to emails very quickly, but after receiving the money, they stopped responding altogether.

I purchased equipment from them, and they requested a deposit payment, which I transferred. It has now been three months, and I still have not received my refund.
They do not reply to emails, and they do not answer phone calls either.
If this situation continues, I will have no choice but to take legal action against them.

My experience with GGM Gastro has been extremely disappointing. Despite waiting patiently for weeks and following their requests for additional time, my issue remains unresolved. Communication has been slow, and I have received very little concrete information regarding a solution.
As a customer, I expected a much higher standard of service, especially after investing significant money in their products. Unfortunately, the lack of effective support and the ongoing delays have left me with no confidence that the matter will be handled properly.
I have now reached the point where I will be escalating my complaint to the relevant consumer protection authorities. I sincerely hope GGM Gastro improves its customer service and after-sales support so that other customers do not have to go through a similar experience.