GGM Gastro International GmbH Reviews 

I feel like I ve been scammed by this company. Ordered over £1500 worth of goods. Relied on their website and delivery times. Has been a week and not even a single communication. Customer services is non existant and Chat / Call option is a big LIE. I tried calling so many times and give up after over 20 mins of holding.
Online account showing as " order being prepared " . How long can it take to load 5 items on to a van and ship it ?
I regret so much that I bought stuff from them
They may be better in Germany but in the UK I would definitely AVOID

​I am extremely disappointed with GGM Gastro. I placed two orders, #2671513880 and #2694360537, spending well over €3,000 for my business.
​On the system, it states that the order is "delivered," but it has been over 40 days and there is absolutely no sign of the remaining equipment.
​What is even worse is the complete lack of customer support. I have tried reaching out multiple times via email and phone, but it is impossible to get a reply or speak to anyone. My business opening is completely stalled because of this delay, and I am losing money every day.
​If someone from GGM Gastro is reading this, please check my order numbers urgently and provide a clear status update and delivery date immediately! Otherwise, I will be forced to contact my bank for a chargeback and take legal steps.

Basically this is a fraudulent company, send faulty damaged goods, try to buy you off with a minuscule compensation offer instead of replacing the faulty product. Have been reported and am now going through small claims to get my money back

Reliable Customer Service with a real customer oriented policy.
05840037

Extremely disappointing experience with GGM Gastro.

I ordered a bakery freezer for over £1,500 as part of a larger order. The freezer was never successfully delivered because the delivery driver could not unload it due to a damaged pallet, and the unit was visibly damaged before delivery (one of the feet was broken). The driver took it away, and I never signed any proof of delivery.

Despite me contacting customer service immediately by phone and email, I received little to no meaningful support. Communication was painfully slow, and at one point they even incorrectly marked the freezer as “delivered” when I had never received it.

After nearly two months of chasing, opening a bank dispute, and repeatedly telling them in writing and by phone that I no longer wanted a replacement and only wanted a refund, they STILL kept trying to arrange another delivery.

The most frustrating part was the complete lack of communication and internal coordination. Different departments seemed to have no idea what was happening. One email said a refund would be processed once the returned item reached their warehouse, and then another email said a replacement shipment was on the way.

This has been one of the most stressful customer service experiences I’ve ever had.

If you are buying expensive equipment and expect proper after-sales support, I would strongly reconsider.

The staff was very helpful and took the time to answer all of our questions thoroughly. Everything was explained clearly, and the service was smooth and professional. Would definitely recommend.

Best place to find what you need for your restaurant.Fully recommend

Best place to order for your restaurant you ca find everything

Everything was perfect

Terrible experience with this company. After nearly 3 months of back-and-forth about a defective dishwasher, there is still no solution — only automated responses and excuses. Customers should not have to chase a company for months just to get a faulty product replaced. Very frustrating and unprofessional service.

I ABSOLUTELY CANNOT RECOMMEND THIS COMPANY. After more than 2 months of waiting for them to replace a faulty refrigerator, instead of solving the problem, they are lecturing me that I should not expect any “special treatment.” Wanting a defective product replaced after months is not special treatment — it’s basic customer service. Completely outrageous!

Very disappointing experience with GGM. I purchased a commercial fridge which arrived faulty and unusable. The most frustrating part of the process has been the return requirements.

The fridge was originally delivered on a pallet and lifted into place with specialist equipment, yet GGM expects the customer to somehow repackage and lift a 100kg+ appliance back onto a pallet for collection. This is completely unreasonable.

If a company sells faulty goods that are not fit for purpose, the responsibility for safe collection and transport should rest with the seller — not the customer. Most people do not own forklift trucks or have the ability to move industrial appliances safely.

Customer service should recognise that faulty goods need to be collected in the same professional manner in which they were delivered. Customers should not be left stressed, inconvenienced, and expected to solve a logistics problem caused by the supplier.

I still have the faulty and redundant appliance taking up space sitting in my home, as GGM is still insisting I lift it onto a pallet, claiming it’s written in their Terms and Conditions. I had to buy another fridge from another supplier as GGM refuse to collect the fridge without photographic evidence that I (a 59 year old woman) have lifted it onto a pallet, wrapped it in cardboard and strapped it down.

GGM should improve its return procedures for future customers.

Do not recommend.

Never anymore! I was a buyer few years, but now i am not gonna buy anything and not recommend for others. Customer service not working, issues not sorting...

2 ragal coffin

Best shop
My friend wajaht joiya told me and it really best shop