ghdhair.com Reviews 

66,079
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,811 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality and performance of the products, with many noting their effectiveness and durability over time. People often find the hair tools work well, leaving hair smooth and sleek, and appreciate the ease of use. The ordering process is generally described as easy to navigate, with many experiencing quick and efficient delivery. However, some customers also noted significant issues with delivery, including items not arriving, being delivered to the wrong address, or experiencing considerable delays. Additionally, a few people reported not receiving promised complimentary gifts with their orders. Some reviewers were not happy with the customer service, citing unhelpful responses regarding missing products or slow communication.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction with the performance... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast and efficient delivery,... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Order

Reviewers highlight ambiguous aspects of order, with many praising the ease of ordering through the website... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing satisfaction with the quality,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more

Company replied

Rated 3 out of 5 stars

Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more

Company replied

Rated 3 out of 5 stars

I don't see a real difference result-wise. Maybe over time I will appreciate healthier hair, but so far it is a regular hair straightener. I also find strange that, at that price, the device does not... See more

Company replied

Rated 3 out of 5 stars

Recently updated from original ghd's that are probably 18 years old and a Dyson straightener that was never that good. The new straightener is fine, but not as good as the original. When curling my ha... See more

Company replied


Company details

  1. #174 of 190 best companies in Electronics store
  2. #101 of 108 best companies in Hair product shop

Written by the company

In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.

ghdhair.com

Written by the company

Free next day delivery
To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
Behind ghd
We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.

Contact info

3.8

Great

TrustScore 4 out of 5

66k reviews

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3.8

All reviews

(66,079)

3,435 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My order was dispatched quickly

My order was dispatched quickly. I had my last GHD hairdryer for 11.5 years so it was a no brainer to order another. The hairdryer is amazing. It dries my hair in super quick time.

21 July 2026
Rated 1 out of 5 stars

Maybe change couriers

Can't review what was never received. Next day delivery is 10 days later and straighteners still not arrived.

20 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hello,

Thank you for your feedback.

We are sorry to hear that you have not yet received your ghdhair.com (http://ghdhair.com) order, and we apologise for any inconvenience caused.

On occasion our couriers may experience unforeseen delays and our priority is to resolve this for you as promptly as possible.  We have been unable to locate any correspondence from yourself with our Customer Service team, a member of the team will reach out to you directly to resolve this.

ghd Customer Service.

Rated 1 out of 5 stars

Do I even need to say what happened…

Do I even need to say what happened with my order look at all the recent reviews there an awful company useless they’ve shipped me one item out of 3 and they made me wait 2 weeks there support team is non existent and then made me fill a form then said we can’t help joke company stay clear don’t even attempt with this brand will never be purchasing here again

22 July 2026
Unprompted review
ghdhair.com logo

Reply from ghdhair.com

Hello, 

Thank you for your recent review. 

We are sorry to hear of your recent experience.

We can see a member of our team is currently looking into this further for you, please reach out to them directly if you need any assistance.

ghd Customer Service.

Rated 5 out of 5 stars

Great straighteners

Great straighteners, my last 2 pairs have lasted 10 years, hoping this new pair does too.
Only disappointment was no storage bag is now included

21 July 2026
Rated 1 out of 5 stars

Customer service is very poor

Customer service is very poor. Difficult to get assistance from them via multiple methods (phone / email / what's app), aside from automated messages. Extremely frustrating and waste of time.

20 July 2026
ghdhair.com logo

Reply from ghdhair.com

Thank you for your feedback - we appreciate you taking the time to share it. I am very sorry your recent inquiry was unable to be resolved in a timely manner. We understand your time is valuable, we aim to resolve all customer queries promptly. I have escalated your inquiry for review and full resolution which you can expect shortly.

Rated 5 out of 5 stars

GHD Gold in Dusted Pink

I had my previous GHD for over 10 years, still works but not 100% so thought it was time for a new one. I love everything about it and I love the carry bag it comes with. I also got it personalised which I love!

20 July 2026
Rated 1 out of 5 stars

Asking me to review when I don’t have…

Asking me to review when I don’t have the product!
I don’t have my order!! I have sent two emails asking where it is and still don’t know.

I have spent over €500 and have nothing

20 July 2026
ghdhair.com logo

Reply from ghdhair.com

Hola,

Gracias por escribirnos.

Queremos informarte de que nuestro equipo de Atención al Cliente Ghd ya ha recibido tu consulta y se pondrá en contacto contigo a la mayor brevedad posible para revisar tu caso y ayudarte a encontrar la mejor solución.
Lamentamos las molestias ocasionadas y te agradecemos tu paciencia mientras gestionamos tu incidencia.

Un saludo,

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