The order was damaged beyond repair when out for delivery. When I tried to get help online, the GHD AI assistant was useless. Once through to a person service was excellent.
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Review summary
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I haven't had ghds for years so thought I'd get a pair as I needed straighteners that were going to be better for my hair. My hair has been wild in this humid weather and the first time using the plat... See more
Hair straightener is as expected as works well. I’ve deducted 2 stars though because I bought it direct from ghd because they had an offer at the time which promised a free heat protect spray as a gif... See more
Company replied
GHD "Good Hair Day" marque de prestige et qui a un prix. Ma fille coiffeuse ne jure que par ses produits, donc Maman commandé son lisseur GHD. Arrivé dans un emballage abîmé, presque écrasé, le li... See more
Company replied
Company details
- #175 of 191 best companies in Electronics store
- #100 of 108 best companies in Hair product shop
Written by the company
In 2001, three hairdressers from Yorkshire put a radical new hair styling product into the hands of women across the globe. With the respect and loyalty of an army of devoted stylists, ghd quickly developed a cult-like status nationwide. A monthly trip to the salon was no longer the only way to have a good hair day - this could be achieved every day. Over the past 19 years our breakthrough products have won numerous awards and recognition worldwide. We champion beauty, in all that we do, with one very clear purpose in mind: to empower all women so they can fulfil their every ambition.
ghdhair.com
Written by the company
- Free next day delivery
- To ensure that good hair days are yours as quickly as possible, you can order up until 8pm Monday to Friday for free next day delivery within most areas of the UK.
- Behind ghd
- We know the importance of enjoying good hair days. ghd are leading the way in understanding the science of hair. Our Research & Development labs located in Cambridge are unique in combining physicists, material scientists, product designers and hair specialists to focus solely on the terminal manipulation of hair. The facility allows for scientific testing on hair and the development of new products, as well as product performance testing.
Contact info
United Kingdom
- www.ghdhair.com
3.8
Great
66k reviews
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Site easy to navigate
Site easy to navigate. Ordering fast and easy. Delivery as stated arrived when it said it would. Excellent shopping experience
13 July 2026
May use AI-assist with repliesRead more
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Received Cat Food Instead of a £239 Hair Straightener
I am extremely disappointed with my experience with GHD.
I ordered a GHD Chronos Professional Hair Straightener for £239, attracted in part by the advertised 24-hour delivery. After several delivery delays, my parcel finally arrived 5 days later —but instead of the hair straightener I had paid for the box contained cat food!
I contacted GHD immediately, providing full details and photographic evidence, but several days later I am still waiting for a response and, more importantly, I still have not received the item I paid for.
Mistakes can happen, but what matters is how a company resolves them. In this case, the lack of urgency, communication, and customer support has been extremely disappointing, especially given the value of the order.
GHD should improve its quality control, ensure parcels contain the correct items before dispatch, and provide much faster responses when customers report serious issues. Customers should not have to chase a resolution after paying for a premium product.
At this point, I am still without the product I purchased and am very disappointed with the overall experience.
20 July 2026
Reply from ghdhair.com
Hello,
Thank you for your feedback.
We are sorry to hear that you have not yet received your ghdhair.com order and we apologise for any inconvenience caused.
We have been unable to locate any correspondence surrounding this. A member of the team will reach out to you directly.
ghd Customer Service
The GHD’s are amazing for my hair
The GHD’s are amazing for my hair. I have long, very thick frizzy/curly hair and the GHD’s just glide through and straightened it. I love them .
13 July 2026
I ordered the duet styler wet to dry &…
I ordered the duet styler wet to dry & I can hardly lift it let alone move it around to create a wave . I keep burning my fingers as I turn it . The temperature is way too hot for my hair & scalp . Very dissatisfied. I am looking into returning it as it’s almost impossible for me to use .
21 July 2026
Reply from ghdhair.com
Hello,
Thank you for your feedback.
We are sorry to hear about your experience with your ghdhair.com order, and we apologise for any disappointment caused.
We can see a member of the team has been in touch with you directly, please do not hesitate to reach out to them should you need further assistance.
ghd Customer Service.
Definitely a good hair day
My parcel arrived exceptionally fast and was really well packaged. Really happy with the hair dryer and straighteners
I have bought the latest straightener model and they are so gentle on my hair while doing an amazing job of shaping it how I want it. I have fine hair in a bob so am careful of hair damage.
10 July 2026
My order was dispatched quickly
My order was dispatched quickly. I had my last GHD hairdryer for 11.5 years so it was a no brainer to order another. The hairdryer is amazing. It dries my hair in super quick time.
21 July 2026
Maybe change couriers
Can't review what was never received. Next day delivery is 10 days later and straighteners still not arrived.
20 July 2026
Reply from ghdhair.com
Hello,
Thank you for your feedback.
We are sorry to hear that you have not yet received your ghdhair.com (http://ghdhair.com) order, and we apologise for any inconvenience caused.
On occasion our couriers may experience unforeseen delays and our priority is to resolve this for you as promptly as possible. We have been unable to locate any correspondence from yourself with our Customer Service team, a member of the team will reach out to you directly to resolve this.
ghd Customer Service.
Do I even need to say what happened…
Do I even need to say what happened with my order look at all the recent reviews there an awful company useless they’ve shipped me one item out of 3 and they made me wait 2 weeks there support team is non existent and then made me fill a form then said we can’t help joke company stay clear don’t even attempt with this brand will never be purchasing here again
22 July 2026
Unprompted review
Reply from ghdhair.com
Hello,
Thank you for your recent review.
We are sorry to hear of your recent experience.
We can see a member of our team is currently looking into this further for you, please reach out to them directly if you need any assistance.
ghd Customer Service.
great product and service.
21 July 2026
Great straighteners
Great straighteners, my last 2 pairs have lasted 10 years, hoping this new pair does too.
Only disappointment was no storage bag is now included
21 July 2026
Great device for straightening my thick…
Great device for straightening my thick hair. A little pricey but I think it’s worth it
12 July 2026
Beautiful hair dryer and straighteners
Beautiful hair dryer and straighteners, speedy delivery even with adding the personalisation!
12 July 2026
Speedy delivery and love my new GHDs
Speedy delivery and love my new slimline GHDs, nothing else tames my curly short hair!
12 July 2026
Customer service is very poor
Customer service is very poor. Difficult to get assistance from them via multiple methods (phone / email / what's app), aside from automated messages. Extremely frustrating and waste of time.
20 July 2026
Reply from ghdhair.com
Thank you for your feedback - we appreciate you taking the time to share it. I am very sorry your recent inquiry was unable to be resolved in a timely manner. We understand your time is valuable, we aim to resolve all customer queries promptly. I have escalated your inquiry for review and full resolution which you can expect shortly.
GHD Gold in Dusted Pink
I had my previous GHD for over 10 years, still works but not 100% so thought it was time for a new one. I love everything about it and I love the carry bag it comes with. I also got it personalised which I love!
20 July 2026
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